Topic: Stolen from Mt.Gox coins. Help return the coins. (Read 2467 times)

Someday people will start taking their Bitcoin security seriously.
Would anyone use a bank which allowed unlimited withdraws via an ATM (up to your entire lifesavings)and the bank only secured it with either used:
a) an ATM card w/ no PIN 
or
b) a pincode with no ATM card?

A lot of that going on.

MtGox account got cleared out
 - https://bitcointalksearch.org/topic/mtgox-account-got-cleared-out-85533

All BTC disappeared from my Mt. Gox account
 - https://bitcointalksearch.org/topic/all-btc-disappeared-from-my-mt-gox-account-88368

Another:
 - https://bitcointalksearch.org/topic/m.941759

And another:
My mtgox account got compromised, what can I do?
 - https://bitcointalksearch.org/topic/my-mtgox-account-got-compromised-what-can-i-do-84585

Yet more:
MT.Gox account hacked - lost 2k USD - MT.GOX will not explain how.
 - https://bitcointalksearch.org/topic/mtgox-account-hacked-lost-2k-usd-mtgox-will-not-explain-how-89142

And more again:
Bitcoins stolen from MtGox
 - http://www.reddit.com/r/Bitcoin/comments/x8lcv/bitcoins_stolen_from_mtgox

Or more here:
I just had $715 stolen out of my Mt. Gox account.
 - http://www.reddit.com/r/Bitcoin/comments/12j9gi/i_just_had_715_stolen_out_of_my_mt_gox_account/

And the biggie:
Bitcoinica MtGox account compromised
 - https://bitcointalksearch.org/topic/bitcoinica-mtgox-account-compromised-93074

With more here:
Unauthorized Account Activity on my Mt.Gox Account - Account Compromised/Hacked?
 - https://bitcointalksearch.org/topic/unauthorized-account-activity-on-my-mtgox-account-account-compromisedhacked-94140

And on other services as well.  Here same thing happened to some GLBSE users:
 - https://bitcointalksearch.org/topic/i-suspect-gpumax-was-compromised-and-passwords-stolen-84893

And elsewhere, BitMarket.eu in this instance:
 - https://bitcointalksearch.org/topic/m.1259168

In none of these was the person using multi-factor authentication.  Mt. Gox has had Yubikey support for a while.  Mt. Gox accounts now support Google Authenticator:
 - https://mtgox.com/press_release_20120605.html


Here is a fantastic guide:

How to use 2-factor auth on mtgox, even without a smartphone
 - https://bitcointalksearch.org/topic/how-to-use-2-factor-auth-on-mtgox-even-without-a-smartphone-111943

They allow you to lock it with either google auth, yubikey or a combo of either.

Even in a session fixation attack with one of these enabled, they could only trade your coins.  they would have to be able to long press your yubikey or read your google auth code.

I find the security center very user friendly

So you were hacked and someone stole all your BTC? Or is this a complaint like another thread I read, where no one logged into your account? Does MTgox not allow you to lock in a bitcoin withdraw address so even if someone hacked into your account they couldn't steal all your BTC?

Stolen from Mt.Gox coins. Help return the coins.


I withdrew money. Please return.

2012/10/22 01:03:54 Withdraw 131.59579473 BTC 0.00000000 BTC

 
Comments
User photo
Gene
Support Desk

    Hello,

    Thank you for your email.The Deposit of 10.52301249 has been credited to your account and on checking we see you have processed Bitcoin withdraw to and you can check the process of transaction in the following link:


    If it was was sent to your Bitcoin Wallet, BTC address then , please let us know if you have reached the Block Number 204353 on your on your bitcoin client.If you have not reached the Block Number you will have to to wait until your bitcoin client has finished downloading the blockchain. This number should appear at the bottom right corner on their bitcoin client.

    Please be aware that:

    When withdrawing or depositing bitcoins into your Mt.Gox account there may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. If you're sending to your computer's wallet, it's good practice to keep your bitcoin client running so it can download the block chain. For those that may not know the block chain is the complete history of all transactions made on the bitcoin network, and as such it can take some time to update and download the most current block and see the bitcoins in your wallet.

    If you aren't seeing the funds after either withdrawing/sending to Mt. Gox from your bitcoin program, please wait 24 hours before contacting us. If your transfer has still not occurred within 48 hours, please lodge a support request so we may begin the process of tracking your bitcoins and reinitiating the transfer.

    We apologize for any inconvenience this may cause. If you have any further enquiries, please do not hesitate to contact Mt.Gox Support either by responding to this email (should the enquiry relate to this ticket) or by using the following support request form:

    https://mtgox.zendesk.com/entries/20256702-contact-us

    Thanks,

    MtGox.com Team

October 22, 2012 14:51
User photo
Antiantony

    my address purse

October 22, 2012 14:55
User photo
Antiantony

    2012/10/22 01:03:54 at that time I was sleeping

October 22, 2012 14:59
User photo
Gene
Support Desk

    Hello,

    On checking we see the transaction bee processed:



    Please let us know if you have reached the Block Number 203352 and 203050 on your on your bitcoin client.If you have not reached the Block Number you will have to to wait until your bitcoin client has finished downloading the blockchain. This number should appear at the bottom right corner on their bitcoin client.

    Please note that the address is not linked to any Mt Gox wallet. So please check if the funds are sent to an incorrect wallet address.

    Thanks,

    MtGox.com Team

October 22, 2012 15:04
User photo
Antiantony

    mail notification did not occur on the withdrawal of funds
    2012/10/22 01:03:54 Withdraw 131.59579473 BTC 0.00000000 BTC


October 22, 2012 15:05
User photo
Gene
Support Desk

    Hello,

    Please let us know if the withdrawals were processed by you as the withdrawal is in process and you can refer the same from the link below:

    Thanks,

    MtGox.com Team

October 22, 2012 15:07
User photo
Antiantony

    Oк. I'll write when the download will.

    Hello,

    On checking we see the transaction bee processed:



    Please let us know if you have reached the Block Number 203352 and 203050 on your on your bitcoin client.If you have not reached the Block Number you will have to to wait until your bitcoin client has finished downloading the blockchain. This number should appear at the bottom right corner on their bitcoin client.

    Please note that the address is not linked to any Mt Gox wallet. So please check if the funds are sent to an incorrect wallet address.

    Thanks,

    MtGox.com Team

October 22, 2012 15:08
User photo
Gene
Support Desk

    Hello,

    Thank you for your reply.Please check and do not hesitate to contact us for any further assistance.

    Thanks,

    MtGox.com Team

October 22, 2012 15:09
User photo
Antiantony


    and the conclusion I did not do at night.

October 22, 2012 15:41
User photo
Gene
Support Desk

    Hello,

    On checking we see that the Bitcoin withdraw to was processed onMon 22 Oct 2012 06:03:54 AM JST.

    If you have not processed the withdrawal Please change your email address password and Mt.Gox password immediately. Please do not use the same username and password on different services.

    Thanks,

    MtGox.com Team

October 22, 2012 15:51
User photo
Antiantony

    I immediately changed the password now.
    But notice in the mail in the derivation nebylo 131 BTC.
    Like now to return 131BTC?

October 22, 2012 15:57
User photo
Gene
Support Desk

    Hello,

    If its not been processed by you then we request to please file a police report in order for the police to investigate the case and make an effort to retrieve your funds and once filing a police report, please send a copy of the police report and your official ID document to Mt.Gox. We will cooperate with the police authority in providing the necessary information for the investigation, but we are unable to reimburse any stolen funds.

    You can use the Yubikey or Software Authentication on our Security Center to further secure your accounts.

    We see that the transaction is already processed

    If it was was sent to your Bitcoin Wallet, BTC address then , please let us know if you have reached the Block Number 204353 on your on your bitcoin client.If you have not reached the Block Number you will have to to wait until your bitcoin client has finished downloading the blockchain. This number should appear at the bottom right corner on their bitcoin client.

    Please let us know if you have any questions.

    Thanks,

    MtGox.com Team

October 22, 2012 16:00
User photo
Antiantony

    from which IP logged in the morning to my account?

October 22, 2012 16:04
User photo
Gene
Support Desk

    Hello,

    You will be able to view the IP details in the email sent regarding the Withdraw confirmation.Please check your email.

    Thanks,

    MtGox.com Team

October 22, 2012 16:06
User photo
Antiantony

    in what police contact? I am in Russia.
    That is, you will not return?

    >copy of the police report and your official ID document to Mt.Gox

October 22, 2012 16:09
User photo
Gene
Support Desk

    Hello,

    Please file a police report in order for the police to investigate the case or you will have to check with the destination account as Please note that the BTC address is not linked to any Mt Gox wallet and we are unable to reimburse any stolen funds.

    You can use the Yubikey or Software Authentication on our Security Center to further secure your accounts.

    https://support.mtgox.com/entries/21743327-security

    Thanks,

    MtGox.com Team