Topic: Swedish ASIC miner company kncminer.com - page 1339. (Read 3050075 times)

trepex was kind enough to send me the uptime output of is saturn and it seems my therory is moot since the beagleboard avg load is almost the same of my jupiters

 And second time I am flagged as a troll today.
You waited on an Avalon and it was broken. That is bad, but it has nothing to do with the present situation. Your Avalon came at a time where difficulty and it's increase was nowhere near today. Also, I don't call 14 days some days delay.
One of your boards was broken and they changed it? Good for you. It seems all the people trying to flag me as a troll are the ones who got good customer service and an earlier delivery time.
What I posted was not that they don't deserve profit. I posted a calculation of customers losses vs KNC's profit margin and that they could have avoided the whole thing with another margin in final production. Also keep in mind that those are only the profits from day1/2 and that the costs per unit estimated by me are way too high.

Whoa relax,

I'm sorry you are so taken back by being called a "Fusser".

If my order was a Day 1 or Day 2 and I still did not have them hosted, I would call and talk with a KnC Rep (Which I did when they were not hosted for 5 days).
I used courtesy not immediate threats and my voice was heard.

If you are not a day 1 or 2 then your not due til October 15th after which you try to make a case for compensation. However I would be very interested in hearing a court case about you receiving a unit that "Prints Money" and because it is late you will not "Print enough money to pay for the machine".

I thought you've been hit by knc suboptimal flushwork implementation (in cgminer driver) see:

https://bitcointalksearch.org/topic/m.3294238

I've almost miss a block myself due to this.

"You're fucked, I'm fucked, we're all fucked!"

The next difficulty jump will close to 40% due to mass knc delivery (BFL and bitfurry is also running up fast)    No chance of ROI at all even for the first day delivery customer

Previous estimation indicate a total mining income of 5x "coins mined in the first difficulty pefirod" during its lifespan, now only 3x to be expected

Nice, calling me a troll. How about you post something substantial instead of posting some insults. As I recall, you got 11 miners bargraphics? Try imagined you still not had them hosted. What would you do? It is a general blanket thing, but you would know that if you had read my first post regarding his answer instead of fucking around MarkM.  Also, he has to directly deny my claim for compensation, not only deny it in general. But you would know that if you had any kind of knowledge regarding trade law.

Here's something even bizarrier:

ASICmakers are the only business where customers *always lose in the long run*.  Always.  The name of the company doesn't matter -- if it makes ASICs, the customer is guaranteed one thing: Loss.

Edit:  Sorry, forgot gambling, but wins are much more common * distributed than ASICs.  There's burglary...

Honestly, I'm not sure what else you expected with the biggest fussers in this thread.

Oh great you left out the part that this is just you, instead letting people imagine it is a general blanket thing applying to everyone. Nice trolling.

-MarkM-

the bottom line: do not business with ANY ASIC manufacturer and don't act as their unpaid spokesperson.

Well if you like many attempted to calculate ROI on ordering one of the Jupiter units back when the shipping date was first week of September and difficulty was bellow
90 million and a difficulty increase of 30% every 10.8 Days.

Then this is what you could have expected.

I posted this a while back.



EDIT:

Below is a screen shot of what you can expect if you get your unit October 16th and if the network difficulty goes up by 30% and the value of btc is $140USD when you decide to part with them.

I don`t get it
it is a business  profit is needed 
if you can do it better then please do it if not don`t be a troll
I`ve waited for my Avalon for 10 months and it was broken
they delivered with just some days delays
one board was broken and they change it in one week
800+pages for what

Let's see:
Maybe 900 day 1/2 units, since you said 700 dispatched and I would guesstimate around 200 left:
650*7000+250*3500= 5,425 Million
Cost:
650*2500+250*1250= 1,9375 Million (guesstimate)

Profit:
3,4875 Million  -> Without profit from hosting.

Loss from day1/2 customers because of late shipment: ranging from 0 to 3000$ (ofc it should be denominated in btc, but just for the fun of it) (following formula for ~loss per day for customers with 140$/btc)
((900*1,7)+(850*1,7)+(800*1,7)+(750*1,7)+(700*1,7)+(650*3,4)+(550*1,3)+(500*1,3)+(450*1,3)+(400*1,3)+(350*1,3)+(300*1,3)+(250*2,6))*140=1,8165 Million

Now: Cost of adding a production line capable of producing those orders in 2 days? I would hazard a wild guess and say about 800k$ max.

Now, let's say that every customer who got his unit until Saturday 5th was content with it (I know I would've been): ~1,3 Million for the other 650 units.

So please tell me again who is greedy and selfish! They made this much with day1/2 orders alone, without hosting, without October orders.
WE are not that customers OWN customers, we are CUSTOMERS.
The only one greedy is KNC not offering honest and deserved compensation for customers and hoping they are too lazy to go to court for a measly 2500+$ per unit!
The only one selfish is, again, KNC for pulling out margins upon margins but not having those margins where it counts - at the (only real) bottleneck - the final assembly/production.

You are starting to sound exactly like Yifu. How's your chi?

It's a sad day when you can say BFL has better customer interaction...lol

I think it's time to get out of mining and buy btc direct.  If you don't have an ASIC in hand by now I think it is too late and you should get a refund or chargeback if you can.  The difficulty train has already left the station.

+1

Also, BFL is a police case and not our fault. I chose to not order from BFL but to order from under-promising, over-delivering, September-maybe-August KNC.  If you suffer from BFL induced trauma, please go see a collective victim support psychologist and leave us out of it.

 

ok, thx... firmware maybe......ug

KNC Customer service is absolute shit. People have to stop comparing KNC to BFL and Avalon as an excuse for being able to miss ship dates. I keep hearing, KNC has done more than BFL and Avalon in a shorter period of time. An argument could be made that anyone could do a better job than both of them but that does not give them a free pass to completely shit the bed when it comes to providing customer service, being transparent, and meeting deadlines.


KNC needs to understand the value of good customer service, not giving bs responses like "Everything is going as expected". wtf is expected? What is their expectation? I am sure it is not the same as the customers expectation.


Here are some famous quotes regarding customer service:

Good service is good business.
Siebel Ad

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
Stew Leonard, CEO Stew Leonard’s

Customer service is not a department, it’s everyone’s job.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Ray Krock

Every company’s greatest assets are its customers, because without customers there is no company.
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
Rick Tate

Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water

I doubt this is Eligius's fault.  Doesn't happen to me...  my miner was connected solid up until last night's short DDoS.  It reconnected right after and hasn't disconnected since.  I've had 30+ day solid connections to Eligius in the past.

The pool will never disconnect anyone.  This sounds like a software issue on your side.

-wk