There is nothing that you or I can say that will change the truth. It is what it is. The truth is that this thread is the primary conduit for the expression and resolution of issues in the KNC community. While OrSoc's contribution to this endeavor has been an extreme success, KNC's contributions have been almost exclusively failiures.
Some of these are:
Sam's misguided estimation that 100% of us can't find our asses with both hands. He imagines a market for those who want a turnkey, idiot proof mining machine no matter how long it takes. Very few of us fit that profile.
Total ignorance of repeated requests to 'just ship the boards'. We'll join in and help make them work. (That pesky open source thing).
Then, there are the one's he might admit:
Shipping assembled top-heavy fans despite strong warnings.
Light crushed boxes save the machine theory.
Underpromise means maintain radio silence.
Over deliver means whatever you want it to mean, subject to change at will.
The only real value that he has to sell is the asics and controller boards. He would have nothing but elated customers if he would just sell and support them. Forget the cases, assembly, hosting, especially the pool. These have all created nothing but ill will.
Most of all, he doesn't realize that the people in this forum are the source of his millions. We put him in that spot and we can take him out.
My 2 cents
While I know this isn't the standard case, I did in fact receive my Jup on 10/4 and it has been running flawlessly ever since. Right now, it is hashing at 540gh/s on average on bitminter. Thats far over what I originally 'reserved' back in April... Something like 2x the speed. I would not hesitate to order from this company again in the future. Mining is a zero sum game, any additional unit that is shipped results in me losing bitcoins. Why do you think people aren't lining up to sing praise for the organization?