Hi, everybody. Today I would like to tell your “The 1 million dollars story”. This story happened not only with me, but also with many others. I am sure that there are many people experienced similar fraud.
All crypto miners and traders are linked to some sort of crypto exchanges. I personally work with many of them, and always there are some troubles. Today I would like to write about crypto exchange
OKEX (
https://www.okex.com/), which is a branch of
Okcoin (
https://www.okcoin.com/).
Let’s start the story. 14th of January 2018 there was a big market sell of ETH (with the volume of
100 000 ETH). This volume pushed the price down (see the graph). On the second graph with 15 min — interval, you can see that the deal didn’t happen at once, but there were several big sells.
Graph 2 - ETH/USDT – 15m
This time I bought
1045.33...ETH for 0.002 per unit. I had the order to buy 10000 ETH and this order was activated partially (see screenshot below).
I also add screenshot with my account balance.
Immediately after that, I tried to take out part of ETH balance, but it was blocked (see picture below).
When I tried to withdraw 10 ETH, it was also blocked, even though that quantity of ETH I did have before the purchase of 1045 ETH.
After these unsuccessful attempts to withdraw money my account was completely blocked. Then I tried to contact to customer support to explain the situation, but they simply ignored all my messages.
I messaged to customer support both of OKEX and Okcoin, but there was only silence. After some time they called me. Unfortunately, it was really hard to speak to Chinese in English, because of their accent. Thus I asked them to write me in order to make communication simpler. They ignored. During the call representative of this exchange offered a deal: «we can leave you with 145 ETH (about 160 000 dollars), and the least 900 ETH (around 1 million USD) we will take away». They pushed me to accept this offer, but there was no explanation why should I give them a present of 900 ETH, if I did everything according to the exchange’s rules. No explanations at all. After this, they started to ignore all my messages and calls. I also tried to contact through social networks, but they continued to ignore me.
During my attempts to contact to exchange representatives I made some trades in order to diversify risks.
A little bit after, 23rd of January my account had been completely blocked. I loose opportunity to manage my orders. Several days later, my account was unblocked but all my orders were canceled (on the screenshot only first page is showed).
Take into account the numbers in blue rectangle (available balance). They cleaned also my history of withdrawals. Below there is a screenshot of ETH withdrawals history before this story.
and after blocking my account.
After the canceled active orders they also did steal my funds from balance and it happened to look as in the next screenshot:
One month later after previous phone call I finally get a new call from technical support. This time they argued based on one of their rules — see screenshot below. No explanations what exactly I did wrong, only reference. More interesting fact is that this rule about futures trading and not cryptocurrency (coin) trading. You can find it in the chapter about futures trading rules. (
https://support.okex.com/hc/en-us/articles/360000611372-OKEx-Futures-Trading-User-Agreement) There were no explanations about this fact again.
After this representatives started to ignore me completely. Nobody answers my requests to technical support or directly to the company representatives. Moreover, I lose money in equivalent to 1053 ETH.
In the history of transactions with ETH you can see that ETH just vaporized. The last transaction was 21st of January — that time I had 988 ETH on my account. Then my valance became to equal to 22 ETH. See the screenshot below.
The same situation also happened to other assets.
Taking into account volume of ETH which was sold during the price drop, I can conclude that there are many people like me who got ETH for low prices. I am sure that I am not the only one, who was frauded by the exchange. I hope that somebody would read my «1 Million Dollars Story» and share his/her own story (or contact me). Moreover, I am sure that there are much more people which were frauded by OKEX on a smaller amount of money. I am kindly asking everybody, who experienced fraud and larceny from OKEX, please contact me and share your story. Only together we would be listened and would have the opportunity to something. Otherwise more and more people will be new victims of this exchange.
You can find many articles and posts writing about how hackers steal XXXX amounts of BTC or altcoins. But after this story, I have a question. How many times money was stolen simply by exchanges itself? Maybe all that stories are not about hackers?
P.S. if you also experienced some kind of fraud from other exchanges, please share with us.
I am also adding the link to tech-media, where you can read about this story.
https://ain.ua/2018/03/20/ukrainec-obyavil-o-krazhe-1-mln".ua/2018/03/20/ukrainec-obyavil-o-krazhe-1-mln And English version of the article:
https://drive.google.com/file/d/1_3YnVyYIQ3QE6ji5QbFDNVgqLN0MZnUT/view?usp=sharing 
