Topic: The Downfall of FreeBitco.in [YouTube] (Read 144 times)

It's called being hands on and responding to user complaints.

Of course they don't have to do that on every platform but they simply don't respond at all. If you get stuck you're stuck forever.

TrustPilot is complete garbage. Reviews aren’t vetted and it’s really easy to manipulate their ratings. A company can go from having a 1-star rating to 5 stars overnight. In fact, that seems to be the case with your copycat faucet. An early snapshot from the Wayback Machine shows you previously had a 2-star rating.



Normally your website receives 1 or two ratings a month, most of them bad or average. However, there are several times where you received more than a dozen reviews within the span of a couple days, most of them being very favorable. Clearly those are not organic reviews, yet it’s the reason why your site maintains a decent rating of 3.9 stars.

I also see from the replies you made to your reviewers, you’ve been spamming the same Free Dogecoin blog post to try and discredit FreeBitco.in for many years now, even when it was irrelevant to the review.

You can surely hunt up plenty of complaints from dozens of places, but out of thousands of users, it's still a small number. I have used their site since 2016 and made many deposits and withdrawals with no problem. The people with problems likely made a mistake on their side. The "where's my FUN" guy, did he lock the FUN for a time period and now wants out? It's happened. The $600 scam guy, was he cheating somehow? WE only know one side of these.

We're not here to discuss one particular case or another, we're calling them to change their business model. This case is just one example.

You're happy with their product and it's great, we're happy to hear it.

Yes, I'm sure.

TheQuin replied to the user on January 15:


And jper3009 himself confirmed that he received a response:




Yes, I'm aware the user still claims that one of his deposits wasn't credited.  However, for objectivity, I prefer not to draw conclusions based on a single complaint without attached evidence. It could be a legitimate issue or a simple misunderstanding.

There is actually transparency about that from 2022 and it was posted many times on our social media channels:

https://freebitcoin.io/articles/our-guarantee

"Against this guarantee we are taking the liberty to change the withdrawal threshold in any of our sites between $0 to $20 anytime, without any notification whatsoever."


No, it's not cherry picking. Not everyone knows about Bitcointalk. Not everyone is a crypto fan.

https://www.trustpilot.com/review/freebitco.in

1) Eric, 5 Reviews (seems to be credible), "Where is my FUN? I have sent many messages, but have not received any response"
Date of experience: February 05, 2024

2) https://x.com/sundaypeter8110/status/1763262951467720766?s=20
Recent response to a recent tweet

3) https://www.mouthshut.com/websites/Freebitco-reviews-925917644
"they will keep everything and close your account. They scammed me out of more than$600 dollars"

Here are a few more cherry picks for you, all recent, and there are lots more, these are just from the top 3 from Google on the web when searching for "freebitco.in reviews".

Do you honestly think all these people know a website called Bitcointalk exists and they will file a scam accusation? One way or another:

We are not the ones tarnishing their reputation, they are doing it by themselves when they're leaving so many users stranded.

We want them to succeed, we're not against them, but whatever they're doing now is wrong, it's a fact, not an assumption.

One or two people with a deposit issue out of thousands is exactly cherry picking. We don't even know if the complaint is genuine anyway. Have they yet posted in Scam Accusation with documentation? Transparency? You dropped your changes on users without warning and posted a video hours later. Previously you have raised withdrawal thresholds dramatically without warning. But I never complained because transparency is not promised. Customer support is usually poor, heh, big companies like AT&T and Comcast have poor support. None of this is drastic to any reasonable person. As far as manual processing of withdrawals, you say in one sentence that there is fraud and abuse to deal with, then the next sentence that taking more care processing withdrawals is bad. Maybe they should clarify what "instant" means, that would be a fair point.

Once again, are you sure about that?

https://bitcointalksearch.org/topic/m.63736395

Quote - February 29, 2024, 10:55:08 AM

That is a quote from yesterday.

Yes. You seem to be right about that. You used a quote from GESS242558, so I made the wrong conclusion.

But still, same argument. You have selectively used information and ignored facts that do not fit your narrative. For example, jper3009 did receive responses, both from TheQuin and their email support. You didn't mention that. In the video, the impression given was that there was a complete lack of response, which is not true.


No, I NEVER got to that part. I found your video very subjective and based on opinions rather than facts, so I stopped watching.

Watch again buddy, at 2:24.
The quote is from jper3009.

Yes, it is taken in the video with a quoted frame under Gess's post but it has nothing todo with Gess.

Btw at 9:42 it is mentioned the user (jper) was credited eventually but it has taken 6 months!

OP, while watching your video, I came across the part where you mentioned a post by bitcointalk.org user gess242558. This prompted me to check your statements.

On the same page you took the screenshot from, a user posted this:


But you chose to ignore that information and continued with your wrong assumptions.

And yesterday, the same user posted this:


So my question is, why did you continue to mislead your viewers (basically lied) with your video?

Thanks for your feedback.
We effectively first of all locked a lot of bad users out of the ability to drain our faucets, that's our first immediate response to the problem. Our goal is to work with genuine users and in order to achieve it first - we fix the faucet, the 'drainage' so to speak.

We are looking for several options how to proceed but it's too early to speculate, for instance phone verification, the option to buy a membership without gambling, and so on, we're currently adjusting to a new situation so those who stay with us could still profit long term, but it's too early to tell what's going to happen next.

For now the current present solution does allow many users to enjoy our faucets nonetheless even without any new features. $5 wagering by all means is not a lot, and the potential to get a better return back is there, even now.

But let's go back to the topic of this thread itself, you mentioned:


You see in front of you several 'drastic moves' on so many wrong levels already such as:

• 0 customer service, no support
• Issues remain unresolved
• Instant withdrawals have started to be processed on manual basis
• Lack of transparency

Speaking of which, customer service, our live chat feature is something most of our users are extremely satisfied with.

We do understand some users are not happy with the changes we've made, but we haven't run away, and with these changes we can adopt and make things better. Can you say the same about FreeBitco?

As I responded to your Twitter ( X ) post, you don't operate faucets anymore, you replaced them with casinos that have a side faucet that can be rolled once per day to win half a Satoshi. You have effectively locked your users out of the funds that they have collected by making the withdraw threshold many years out at one roll per day. Or else they must burn away the coins in the casinos to maybe level up to 3 or 4 rolls a day. When I see freebitco in making such drastic moves, I will then worry about their downfall.

As a team with experience of over 6 years running 20 faucets we wanted to share our feedback about this sleeping giant's faucet.
We've uploaded a new YouTube video about it:

https://youtu.be/cEdhuL980zo

Feel free to watch and share your feedback. Any comments are highly appreciated.