I opened ticket #181654 more than 72h ago but no any answer there.
What happened:
I had open LONG positions on BTS, STR, XRP.
Recently they were fully closed (BTS, STR) and a part of LONG XRP was also reduced.
I did not do these operations:
https://gyazo.com/ff83c910649a3b3b9f9311a12ad894aehttps://gyazo.com/5ef88f4b069a186beaee7bc30fa41613https://gyazo.com/224b7812c454d04015a414cda637a8cfI didnt get any email about forced liquidation of my positions.
I didnt get email that my Current Margin dips below your Maintenance Margin.
That was in the last email from poloniex:
Current Margin 26.05%
Btw now I have open DASH and DOGE LONG positions without BTC margin balance and without DASH or DOGE margin balances. I have on margin only ripple! But I didnt buy ripple on exchange! I borrowed BTC for long positions I didnt transfer XRP from exchange to margin. There is no such transaction.
How can I have open DASH and DOGE long positions when I have only XRP balance on margin?
https://gyazo.com/6ecf717864de5e559108f1e14c53cb97https://gyazo.com/c2181366d2bb482d11c4c4e5cd3980f9I asked poloniex refund my btc balance before margin but they ignore me. I lost about 1.5 btc because of poloniex manipulations with my account.
I have 2FA, in IP history only my IP adresses.