Topic: To those waiting on BitInstant, keep the faith! (Read 2221 times)

Yankee took care of this for me. We settled on an additional 2BTC, on top of the 3.87 BTC I received. I feel it is a fair settlement, TX below:

https://blockchain.info/tx/61508761b4e31ad4a85335ffdf364d42e6543d96535dd50a3a21952983fe037a

For what it's worth, I'd probably use BitInstant again.

How do I read this? I placed my order at 10:00am on 3/20/13, and paid for it at 10:40am 3/20/13. Which price are they honoring for you? Price at order, or price at deposit?



Or MtGox:





When I actually made the order it told me I could expect 6.1BTC for $300. Going by that chart, if I'm reading it correctly, that is a little more than I should have been getting for $300. I am willing to settle for this amount, even though the order sheet told me something different.

Going by these numbers, I am either owed (using the weighted closing price):

(10AM, Time of order) $300/$58.98=5.08BTC - 3.87BTC = 1.21BTC

OR

(10:40am, Time of deposit) $300/$59.30=5.05BTC - 3.87BTC = 1.18BTC

I appreciate your help in this.

I've tried emailing/PMing Yankee a few times after making my separate thread in services discussion. So far he seems confused, because he thought I hadn't received anything, whereas the real dispute is now that I have not received the amount of BTC I had ordered.

Like you said though, probably just takes time.

Hello Charlie I was looking more into the situation on my actual computer and I believe now that we are definitely misunderstanding eachother. Let me start by posting a screenshot of my account's balance as it is right now, with the transaction you are linking me in the foreground:



I received these 3.87BTC yesterday from Seth at your help desk. This is what has caused my entire issue. This order was filled at the (then current) market rate, when it should have been filled at the market rate as it was when I made the order. When I made the order, I was told I could expect to receive 6.1 BTC. I have thus far received 3.87BTC. I am expecting to receive 2.23 BTC to fulfill my order.

What can we do to remedy this? I likely won't be able to reply to email or PM's for much of tomorrow. I hope to get this resolved sooner rather than later. Please let me know. Thanks, -zkay

Hey,

No one stole your money, Im sorry for the delay.

you didnt even post your Order information in the thread. Please email me your order info asap so I can process

[email protected]

It would seem Yankee is contradicting his support staff. I am going to just assume that Yankee is in the right, being the CEO.


https://bitcointalksearch.org/topic/m.1652959

Hey All,

Sorry no one has responded here in 2 days, we've been overwhelmed with support this week and BTC Address is down for the day.

If you have a Bitcoin Address order, we will always refund and honor the price at deposit so dont worry that the price is rising.

Its frustrating when you cannot reach us, and I am doing everything to reduce that time.

We are looking for support staff - Apply here if you are interested (experience necessary!) https://www.hireart.com/login?token=cbfykjd8

Right now, the fastest way to reach support is by emailing [email protected]

When you do, it goes into a ticket que and someone will answer. Sending multiple emails will not speed it up.

Thanks for your patience

Charlie

Hello,

Processed! Sorry for the delay.

---
Sincerely,
Seth

Hello Seth

I am wanting to clarify something. I see 3.8btc sitting in my wallet
currently. Is the other 2.3btc on it's way from another account?

If not, we are going to have a problem over this. I had sent money
thinking I was buying 6.1btc at the price that was set that morning. The
subsequent rally should not have negatively penalized me.

Please get back to me as soon as possible. Really hoping this is all a
misunderstanding and the second half of the transaction is on it's way.

Thanks.

Hello,

Unfortunately, we cannot secure the price until the money actually gets to the exchange in order to buy the Bitcoins. And that's where the hangup was. When you create the order on our website it is only an estimate, because the exchange rate often fluctuates wildly between when you create the order and when the bitcoins are purchased. Hope that helps!

---
Sincerely,
Seth

Absolutely NOT good enough, Seth. Let me quote from your FAQ,

"
What happens if a bomb drops on the data center hosting your servers?

We imagine that it will collapse causing a lot of damage and we will need to switch to alternate hosting. In the meantime, our records are held in multiple locations with extreme paranoid care taken and we will investigate any and all failed transactions. Once a transaction is entered into our system it will be honored, any payments that come to us will always result in a payment into a customer's exchange account, or if truly awful circumstances prevent this then we will always make customers whole. After all, you face no greater risk paying us than paying an exchange directly.

Rest assured that if you make a transaction and the electrical grid suddenly fails due to alien invasion or zombie outbreak, we will work alongside the military to ensure customers are refunded for failed transactions, zombies are not likely to find and destroy every copy of our encrypted transaction records and the encryption keys are known only to us.

We accept no liability for delays caused by zombies, but we will honor our promise to refund fees."

NOWHERE on your site does it say anything like what you have responded to me with. If the valuation changes in the time it takes you to fill an order, how is that the customer's fault? This goes completely without mentioning that during this entire "crisis" of yours, the site WAS STILL ACCEPTING ORDERS! What sort of larceny is this?

I paid right before a rally. This could just as easily been right before a crash. I was quoted 6.1 BTC at the time of my transaction. I fully expect to be made whole on my purchase.

I have posted a thread  regarding this on bitcointalk which you can find here: https://bitcointalksearch.org/topic/to-those-waiting-on-bitinstant-keep-the-faith-155605


I eagerly await your response.

I'm in the same boat, It seems we all have to wait it out together.

"Pay for Your Bitcoins in Under an Hour" my arse, 24 hrs + and counting.

Sounds like a bullshit. What have web developers to do with this? They are out of funds, and they are trying to get some btc somewhere, to give them to you for usd you already paid. This is fine, your funds are safe, but you will get your btc for $80 or something.

Rest assured your funds are safe and will eventually be processed. Our web developers are working over time to fix these problems.

Hello,

Due to heavy customer volume and technical difficulties on our end I regret to inform you that we are experiencing massive delays in processing orders.

Rest assured your funds are safe and will eventually be processed. Our web developers are working over time to fix these problems.

Regrettably, it may be several days before your funds are successfully transferred. Again, your funds are safe and your order will eventually be processed and you will be entitled to a refund of your fees.

Thank you for your patience. You will be hearing from us again.

---
Sincerely,
Seth