TOWN HALL (prep) Meeting: Butterfly Labs - page 2.

benco

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Quote from: MrTeal on September 28, 2012, 08:01:59 AM

To be fair, BFL is a pretty new company that's just had a big expansion. They aren't exactly IBM here.

That's true, but I really would like to know in advance, what should I do when $30k device stop working and I will not know, how long I have to wait for repair and how much will it cost (after warranty expiration).

greyhawk

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Quote from: MrTeal on September 28, 2012, 08:01:59 AM

To be fair, BFL is a pretty new company that's just had a big expansion. They aren't exactly IBM here.

Doesn't matter. I buy a lot of services/products from software and hardware providers even as small as BFL, some even smaller, and all of them offer SLA.

MrTeal

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Quote from: greyhawk on September 28, 2012, 05:13:13 AM

Quote from: benco on September 27, 2012, 02:29:29 PM

Quote from: greyhawk on September 27, 2012, 02:06:31 PM

That IS a good question. Are there no service level agreements available? Huh

According to what I got from them - no Undecided

Standard 6 months warranty only, maybe Josh could explain in more details..

Wow. That is fucked up. I've never seen a hardware supplier selling industry hardware and not offering SLA.

To be fair, BFL is a pretty new company that's just had a big expansion. They aren't exactly IBM here.

greyhawk

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Quote from: benco on September 27, 2012, 02:29:29 PM

Quote from: greyhawk on September 27, 2012, 02:06:31 PM

That IS a good question. Are there no service level agreements available? Huh

According to what I got from them - no Undecided

Standard 6 months warranty only, maybe Josh could explain in more details..

Wow. That is fucked up. I've never seen a hardware supplier selling industry hardware and not offering SLA.

repentance

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Quote from: Phinnaeus Gage on September 27, 2012, 10:57:31 AM

Until Sonny Vleisides comes here and states otherwise, we can all now safely assume that Sonny K and Sonny Vleisides is one and the same.

That's a logical fallacy Phin - your premise doesn't support your conclusion. Sonny could come in here and tell you that they're two different people and be lying. Conversely, they may be two different people and Sonny's failure to state that doesn't change the reality. You can say that until Sonny comes here and states X that you are going to make certain assumptions, but it's not logically true that we can all now safely assume that your given conclusion is valid.

fbastage

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I would recommend that a concise list of questions be taken from this (and other?) threads and hosted elsewhere. This type of forum is too prone to noise and crosstalk.

I would also think questions could be subdivided into areas of interest, such as questions on the past legal conviction, questions on ASIC details, questions on delivery dates, questions on agreements and refunds.

Linked/footnoted supporting evidence would be nice, and for claims (i.e. several people having received refunds) perhaps gpg signed statements from such people.

A wiki would probably be ideal.

benco

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Quote from: greyhawk on September 27, 2012, 02:06:31 PM

That IS a good question. Are there no service level agreements available? Huh

According to what I got from them - no Undecided

Standard 6 months warranty only, maybe Josh could explain in more details..

greyhawk

hero member

Activity: 952

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That IS a good question. Are there no service level agreements available? Huh

benco

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Quote from: bobitza on September 22, 2012, 11:29:04 AM

2. Details on the future plans and products
- what's the warranty period for the SCs? (I really hope there is one ...)
- any ASIC v.2 planned in near future or full focus on production?

Thanks.

I was seriously interested in buying 3 pc of their MiniRigSC, so I sent them an email with few questions. One of them related to warranty (length and the possibility of some kind of SLA). The answer was short - 6 months.

For such expensive device I would expect extended warranty (even for extra money) and guaranted repair time. Am I alone?

That was one of the reasons why I changed my mind and stop thinking about MiniRigSC..at least until there will be available on market with full specs.

Syke

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Quote from: Phinnaeus Gage on September 27, 2012, 10:57:31 AM

Until Sonny Vleisides comes here and states otherwise, we can all now safely assume that Sonny K and Sonny Vleisides is one and the same.

Be patient. It takes a lot of time to fabricate good-sounding replies to all the questions asked.

Phinnaeus Gage

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Bitcoin: An Idea Worth Spending

Quote from: niko on September 26, 2012, 04:15:49 PM

Quote from: niko on September 26, 2012, 03:21:29 PM

Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

Quote from: Inaba on September 21, 2012, 05:17:19 PM

Electronic Frontier Foundation. As for Sonny K, hopefully BFL_Sonny will address that when he posts. As I understand it, he will be working on a response this weekend.

Quote

BFL_SonnyNewbie OnlinePosts: 2 IgnoreRe: Hi, my name is Sonny VleisidesSeptember 21, 2012, 07:13:37 PM #86Thank you all for your comments... both positive and negative. I see many of our competitors in this thread pushing their agenda which isn't surprising but still, there are some very reasonable posts with deserving questions. Overall, I appreciate the public's reason for concern and I will return and provide answers.

Crickets.

Until Sonny Vleisides comes here and states otherwise, we can all now safely assume that Sonny K and Sonny Vleisides is one and the same.

niko

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There is more to Bitcoin than bitcoins.

Quote from: niko on September 26, 2012, 03:21:29 PM

Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

Quote from: Inaba on September 21, 2012, 05:17:19 PM

Electronic Frontier Foundation. As for Sonny K, hopefully BFL_Sonny will address that when he posts. As I understand it, he will be working on a response this weekend.

Quote

BFL_SonnyNewbie OnlinePosts: 2 IgnoreRe: Hi, my name is Sonny VleisidesSeptember 21, 2012, 07:13:37 PM #86Thank you all for your comments... both positive and negative. I see many of our competitors in this thread pushing their agenda which isn't surprising but still, there are some very reasonable posts with deserving questions. Overall, I appreciate the public's reason for concern and I will return and provide answers.

Crickets.

Rassah

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Quote from: the_thing on September 26, 2012, 03:09:29 PM

Quote from: Rassah on September 22, 2012, 10:44:31 AM

Quote from: niko on September 22, 2012, 02:20:13 AM

I would like to know what specific functions Sonny carries out within BFL. Is he a director, president, owner, CEO, founder, employee, or a combination of some or all of the above? Also, what is the history of his involvement with BFL?

^ +1. Unlike the other stupid questions, this is really the only one that matters.

Have you considered the possibility that all employees of BFL might be knowingly involved in the scam and thus whatever they say is possibly a lie?

Yes I have.

niko

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There is more to Bitcoin than bitcoins.

Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

Quote from: Inaba on September 21, 2012, 05:17:19 PM

Electronic Frontier Foundation. As for Sonny K, hopefully BFL_Sonny will address that when he posts. As I understand it, he will be working on a response this weekend.

the_thing

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Proof-of-Stake Blockchain Network

Quote from: Rassah on September 22, 2012, 10:44:31 AM

Quote from: niko on September 22, 2012, 02:20:13 AM

I would like to know what specific functions Sonny carries out within BFL. Is he a director, president, owner, CEO, founder, employee, or a combination of some or all of the above? Also, what is the history of his involvement with BFL?

^ +1. Unlike the other stupid questions, this is really the only one that matters.

Have you considered the possibility that all employees of BFL might be knowingly involved in the scam and thus whatever they say is possibly a lie?

Phinnaeus Gage

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Bitcoin: An Idea Worth Spending

Quote from: Bitinvestor on September 25, 2012, 09:49:05 AM

Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

It might have been postponed by a month?

Let me see if I have this correct. A promise was made that Sonny will pen a response over the weekend, and it's still not published, by the same guy espousing product is forthcoming by the same entity who has delivered product late in the past. Luckily we're not talking about $9,000,000 USD mostly via Bitcoin in pre-orders, otherwise I would really be concern.

~Bruno~

Starlightbreaker

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Quote from: Syke on September 25, 2012, 11:19:26 AM

Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

He'll answer in 4-6 weeks.

with all delays and whatnot, i guess it'll be around 2-3 months.

Syke

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Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

He'll answer in 4-6 weeks.

Bitinvestor

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Quote from: MrTeal on September 25, 2012, 09:45:42 AM

So, whatever happened to Sonny answering the questions posed to him?

It might have been postponed by a month?

MrTeal

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So, whatever happened to Sonny answering the questions posed to him?

Topic: TOWN HALL (prep) Meeting: Butterfly Labs - page 2. (Read 21842 times)