Topic: Tradehill Down or Gone ??? (Read 3178 times)

most serious stock exchanges are open about 8-9 hours a day, business days only - demanding 24/7 uptime on BTC exchanges is a bit different

a)  Being down so often and for so long, no matter what the cause, is a relatively big deal to me as a customer given the dynamics of the market, and I think that it should be taken seriously.  Particularly since there is so much fraud associated with Bitcoin.

b)  It is more natural for me to follow threads on the 'trading discussions' board rather than the main one.  A note saying which one of potentially many threads will be updated was, I felt, appropriate in earlier times.

c)  Why the blog, which seems to be hosted by blogspot and not impacted by the DDOS, could not have been updated to mention the current service problems is beyond me.  It's probably a more logical place to distribute Tradehill news than a forum owned by a competitor anyway.

d) Whatever the cause (except simply pulling a B7), I would anticipate that the Tradehill staff might be busy and servicing a bunch of individual e-mails to support would be less efficient than having a global status update.

e)  I don't use Twitter, but a heads-up there seems like it would be a worthwhile few seconds spent as mentioned by someone else.

f)  I would actually be fine being inconvenienced by DDOS from time to time if 1) I knew it was somewhere between possible and likely, and 2) some benefit of the cost savings (vs. using a DDOS protection service or rolling your own solution) was passed on to me as a customer.

All you guys at TH should have your mobile phones hooked up to the main Tradehill Twitter just in case things like this happen where a simple 140 character blast telling people to remain calm could avoid FUD

Quick update:

We're currently being DDOS'd. We made a few changes and brought the site back online but were attacked again.
We're working on it and will make an announcement when we have more information.

Thanks for your patience while we work this out.

Regards,
Jered

P.S. I'll be at the San Francisco meetup tonight if anyone is going.


Edit: currently back up

Seriously people it would be wise not to hold anything you wouldn't want to exchange immediately at any third party. Yes it could be too late for tradehill users, but lets say this a 'bank run' would be the best thing to happen with bitcoin right now.

I know I don't trust btc-e for example.  

So, Tradehill is going Downhill. (lame joke, couldn't resist)

If Tradehill was a "serious stock exchange" controlled by the same bank mafia mesh of companies as those generally are, I wouldn't have an account there to begin with. Considering the low profit margins Tradehill have, give them some time to fix it before complaining. However, I wish they would be more open about what happened, maybe we can help.

And it's back up again.

I thought the links in their sig were clickable at one time:

TradeHill - One of the largest Bitcoin exchanges.

tradehill.com
tradehillblog.com
bitcoin.com
facebook.com/tradehill
twitter.com/tradehill

If serious stock exchange was unavailable for such a long time, it would be in news all over the world...

That is not an excuse for a serious financial institution.

They were doing updates last night. Give them some time.

Maybe they've realised that they have been hacked?

This shit is really annoying.

Tradehill:
Can't you post updates (on your blog) about how the server repairs are coming, for Christ's sake ?

I checked yesterday and TH.com was down, exactly as it is today.

We can't we behave like serious people instead of pissing on each other ?

How do you expect this currency to be EVER taken seriously if you run your buisness like this ?

That would possibly the last one.

Looks down from here.
Just decide: are you going to be the next big scam exchange or not ?

BTW,
I am really tired of scammers fucking with my favourite currency.

Can't people just start making serious buisnesses based on Bitcoin instead of being annoying ?
Satoshi (whoever he is) gave us the greatest possible gift, which could liberate us from the central banks, and look what do we do with it. Scams.

Clear your caches, check again.

Unless tradehill is making some analogy joke, in which case: well played, boys.

back up!

wish they would post updates here or on their blog / facebook regarding the reasons for the outage.

Still getting timeouts here and at http://www.downforeveryoneorjustme.com/tradehill.com

It's back up.

The fact that they are smart enough to put the web interface and backend of the exchange on separate servers or at least separated services puts them miles ahead of every other exchange.