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Topic: TradeHill - Status update - resuming service / some accounts disabled (Read 3278 times)

full member
Activity: 126
Merit: 100
damn internet is like a pack of jackals, waiting to pounce.

i think it's about time i spent a little more time investigating QubesOS ( http://qubes-os.org/Home.html ).  the beta 1 is up.

you can actually open something like the Bitcoin client; and only allow it a single port, whilst the rest of your environment sails blithely on...

now how cool is that?
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.


We've been reseting passwords / accounts if we missed anyone please email us again.
We will be adding a feature to reset your own account soon but we are receiving a lot of hack attempts and do not want to rush anything that could potentially be exploited.

Could you elaborate a little on these hack attempts and how secure your site is?

A lot of brute force attacks using the Mt Gox compromised user names.
As far as we know no one has logged in using one of the Mt Gox accounts.
We have seen a lot of attempts and implemented a captcha and accounts are locked after several failed attempts now.
This appears to be keeping them out. We are implementing other features as well which will be announced soon.

Regards,
Jered


Jered is the man
sr. member
Activity: 420
Merit: 250
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.


We've been reseting passwords / accounts if we missed anyone please email us again.
We will be adding a feature to reset your own account soon but we are receiving a lot of hack attempts and do not want to rush anything that could potentially be exploited.

Could you elaborate a little on these hack attempts and how secure your site is?

A lot of brute force attacks using the Mt Gox compromised user names.
As far as we know no one has logged in using one of the Mt Gox accounts.
We have seen a lot of attempts and implemented a captcha and accounts are locked after several failed attempts now.
This appears to be keeping them out. We are implementing other features as well which will be announced soon.

Regards,
Jered
newbie
Activity: 14
Merit: 0
I just had a funny thought of the Trade Hill guys sitting around in diapers today, so that they don't have to take the time to go to the bathroom.

YOU may think it funny, but actually WEARING (and USING) the diapers is no fun at all!

My sympathies to the "worker bees" at any of the trading sites - I know from personal experience that diapers are the very least of the pain (humiliation, whatever, Huh) that you are enduring right now!

I have been there and can only offer sympathy - OTH diapers are WAY better than an IED that takes some vital body part!  Cry
newbie
Activity: 28
Merit: 0
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.


We've been reseting passwords / accounts if we missed anyone please email us again.
We will be adding a feature to reset your own account soon but we are receiving a lot of hack attempts and do not want to rush anything that could potentially be exploited.

Could you elaborate a little on these hack attempts and how secure your site is?
sr. member
Activity: 420
Merit: 250
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.


We've been reseting passwords / accounts if we missed anyone please email us again.
We will be adding a feature to reset your own account soon but we are receiving a lot of hack attempts and do not want to rush anything that could potentially be exploited.
member
Activity: 84
Merit: 10
How can people be so blind and dumb and believe that something popping out of the blue, offering to facilitate a service will actually work. These Tradehill people may have good intentions, but who can handle this type of traffic such an exchange is receiving. And who can handle having all the geeks on the internet attacking them all the time.

I am sorry, but unless a big corporation or a bank steps in with some serious money backing it up this is a just mtgox.com all over. Errors are already popping up and the software is untested and repairing it on the fly just doesnt work!!! Its about money people, MONEY!

So when are you opening up the JackH bitcoin exchange?

Just saying.
member
Activity: 64
Merit: 10
I just had a funny thought of the Trade Hill guys sitting around in diapers today, so that they don't have to take the time to go to the bathroom.
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.

I assure you, they are doing their best. Send a PM to JeredKenna on this forum, he is one of the guys who runs TH
member
Activity: 70
Merit: 10
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!

6 hours later, no email to reset my password. Just sayin'.
sr. member
Activity: 381
Merit: 255
How can people be so blind and dumb and believe that something popping out of the blue, offering to facilitate a service will actually work. These Tradehill people may have good intentions, but who can handle this type of traffic such an exchange is receiving. And who can handle having all the geeks on the internet attacking them all the time.

I am sorry, but unless a big corporation or a bank steps in with some serious money backing it up this is a just mtgox.com all over. Errors are already popping up and the software is untested and repairing it on the fly just doesnt work!!! Its about money people, MONEY!
legendary
Activity: 2408
Merit: 1121
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Give them some time, They are dealing with over 50,000 users!
member
Activity: 70
Merit: 10
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 

Same thing here.
hero member
Activity: 493
Merit: 500
Passwords:
For the moment send an email to [email protected] and we will reset it immediately.
I made this request via email three hours ago, no response yet.  I realize you guys are probably swamped, so perhaps it's still in queue. 
sr. member
Activity: 420
Merit: 250
i've changed my password - although i wasn't prompted to do so when i logged in a few (five) minutes ago.

i won't have to do it again, will i?  that is:  is a site-wide prompt to change passwords still coming?

Most likely no.
sr. member
Activity: 420
Merit: 250
Passwords:

We have been resetting passwords manually.
If we can handle the volume manually we won't implement the automatic feature when we can devote time to other security issues.

For the moment send an email to [email protected] and we will reset it immediately.

PIN:
It's in the works. We would prefer to keep unauthorized users out but a pin on withdraws would be an additional level of security.

Email changes:
They are currently the account names. We're looking in to options here and will announce changes to the system.
full member
Activity: 126
Merit: 100
i've changed my password - although i wasn't prompted to do so when i logged in a few (five) minutes ago.

i won't have to do it again, will i?  that is:  is a site-wide prompt to change passwords still coming?
member
Activity: 70
Merit: 10
I'd gladly trade on TradeHill, if I could get a password reset. It's genius not allowing me to reset it...
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