---
Although I don't know how trustworthy YCTMatt, but leaving a negative tag for this case isn't appropriate and his reputation already destroyed. Let's say I offer a service and still doesn't have any customers, then someone accuse me without any proof.
Yes, I know they are beginners, but there is still reasonable doubt and therefore I don't think that someone's reputation is irreversibly destroyed because feedback can always be changed or deleted. In addition, such a serious company as they present themselves should have at least something more than an ordinary Telegram account if they already refer to professionalism, transparency, and security in business.