Topic: 🤯 Trust Dice | sorry but we reduced your winnings by 90% but it’s okay 👌 (Read 455 times)

Well, in terms of legality and everything that has to do with the demonstration of the authenticity of the site, if it would be very prudent that these things remain very clear, I don't dare say that they could have manipulated it, what happens is that everyone here We have seen many things in new sites, many scenarios where casinos have scammed many people (I am not saying that this site is like that) but I say all this because with everything that has been experienced, it has been learned, so everything, every detail that is said here is better that when it comes to the framework of legality everything is clear, that is why I say that they should make this very clear and with all the pertinent tests, so that the players can fully trust the casino.

There’s no need to give a benefit of the doubt that they just fixed after someone point it out here. They a 7 days delayed to reply on @seo message about it while the ToS is created long time ago. I’m just curious on why they denied the error and choose to have a technical issue when someone point the mistake on there ToS.

Anyway the only important lesson here is to read and have a copy of the ToS before you start playing so that you will have evidence in case shit happened.

They are right, well in my personal experience I don't like it very much when I play in a relatively new casino and they give me the mandatory bonus option, I don't like it, because it certainly doesn't do me any good and it complicates everything for me, so sometimes it becomes cumbersome , because I want to play and if they adhere to the bonus I have to play and meet very difficult requirements, sometimes it's like leaving the money there, when I find myself in a casino like that, what I do is look for slots and write it down in my agenda, where I do not worry about that money, because I will dedicate it to my complete fun, it is not like in stake.com, bitcasino.io that you make the deposit and play and if you make the minimum amount of withdrawal you go well, and it accepts you without no problem, but in the case that it is not hard, and more so if they require KYC and they are radical.

Well, my mistake is that I didn't look at it when seoincorporation posted the screenshot. Now I have looked at it and it appears as you show with your screenshot, but the one that seoincorporation did is because somewhere it appeared like that. I don't know if it's a bug or something like that.

Yes of course. Simple discrepancy. So easy for Mr. Chairman to dismiss and say that he has no idea what you are even talking about Bc it's not there anymore. Even though we all saw the screenshot with our own eyes.  

Like I stated in my very first post on this thread. The Chairman and his party are experts at sleight of hand. They are magicians. They perform magic tricks.

Perhaps their favorite trick of all:  

Poof 🎩🪄 one moment you have a balance in your account.

Poof 🎩🪄 another moment it's gone.  

They can wipe out as much as they decide.

And if you dare attempt to exercize your freedom of speech or your freedom to protest, they swing down their iron fist and call you a liar, a racist, and proclaim their own single party self righteousness!

The Chairman described it best when he said "Regardlessly"
Which we all understood he actually meant "regardless", and his mistake was just a minor desprency. But we got the message loud and clear.    


re·gard·less
/rəˈɡärdləs/
adverb: regardless
▪️ without paying attention to the present situation; despite the prevailing circumstances.
▪️ having or showing no regard; heedless; unmindful

Conclusion: at times a strongly regretted these trustdice posts and it took far more energy and commitment to continue this discussion than I had ever planned on investing into this; however In the end I believe the Community has justly exposed a malicious site that had been operating with no accountability for far too long and using their perceived Trust worthy reputation as a means of silencing dissent, and intimidating those who speak out against them.

I wonder where they could have possibly learned to operate like this?
Chairman Coinbox would you like to Hazzard any guess?

Hello seoincorporation and Don Pedro Dinero,

I just checked the page (https://trustdice.win/promotions/welcome-package) and I did not find the discrepancy seoincorporation described. As shown below, the max bonus amount is written as $30,000 on both the header and the full rules.


You can check the page and verify it by yourself: https://trustdice.win/promotions/welcome-package
Regardlessly, I will discuss with our product and tech team to inquire what could have caused the discrepancy you saw.

Thank you for your support!

TrustDice Team

Hi EarnOnVictor,

Please kindly refer to TrustDice's official reply here.

Thank you and wish you a great week further.

TrustDice Team

I can sense the frustration of the OP, it is unfair to have a trust on a company and get betrayed. Should I give you a candid advice? Make sure you get your reviews of the gambling sites you want to deal with from physical people, not online. However, BTT is a good place to get such an unbiased reviews too, this will help you against such scam sites.

Some systems are designed to make you fail, this is a deliberate action, so be aware. This is why you will hardly find a regulated casino sites these days, they are doing as they please, while many of them are known scammers or legit scammers. Thanks for letting us know anyway!

Most casinos do really set limit on how much you can get on their bonus because after all, it is just a type of promotion to gauge the players into playing and depositing. They still have to profit out of it since they are also a business trying to thrive and generate income as well. It is not really a secret that these casinos gradually lower the RTP once the players gets to play and win consecutively. I believe this is also included in their terms of service so you must really read and digest all of their policies before proceeding to avoid trouble. Otherwise, you will really experience inconvenience because you don't know some of their rules.

If the casino didn't put that on their TOS, then you can raise a concern regarding the sudden change/s made into your account. However, it is also known that some casinos change TOS without further notice, so it will be your obligation to check if they have made some changes on their terms once in a while. Some send alert messages while some don't so you have to rely on your own if that is the scenario.

He chopped the screenshot of our PROMO CODE page and claimed the amount won from the free spins was 0.3 mBTC (0.00033740 BTC).  This is completely false. Because the 'Amount' on our PROMO CODE page is the value of Free spins originally given to you. This 0.00033740 BTC is the value of Free spins, not how much you won from those Free spins.

This is a perfect example of the nonsense. It is representative of how they operate. With deliberately confusing and misleading language.
 
It’s not the amount it’s the value?!  

Here is what happened:
I started at 0.00 in free spin winnings.
I had 10 free spins to spin.
Spin 1, spin 2, spin 3,4,5,6,7,8,9 and 10!
Now I’ve spun all 10 free spins and the total yield at the conclusion of those spins was 0.00033740.

You can call it amount, value, or whatever else. This is what I believe the maximum limit should have been applied to. The yield from the 10 free spins. Not the yield from the 3 hours I played at the casino after my 10 freespins. I’m the end the max limit was applied to all of my play for the entire day, not just the 10 free spins. That’s why I objected and I did not manipulate anything,
I’m not racist, and I’m stand up for my convictions.  

These are the facts and this is exactly what happened. They fully admit it.

This is exactly the type of misleading, bait and switch, type of behavior that I was objecting to in the first place. Thank you for bringing this to light. I’m glad at least I’m not the only one who takes issue with this type of nonsense.

This is a ridiculous perspective. I did not manipulate anything.  I cropped a screenshot to focus on the important and relevant aspect. What I cropped out was not important whatsoever nor does it change anything I said or TrustDice said.  

This was their attempt to discredit me by deflecting from the fact that they operate under very unfavorable and misleading terms on an every day basis and it’s about time someone brought this to light. They did it again with this “racist” accusation. Another attempt to deflect from the situation and instead attack my credibility because I said they were from China, which basically they confirmed to be true.

My point when saying this was not an expression of any dislike of China, Chinese people, or Asian people, that is not at all the case, complete nonsense. What I was saying was that China has far less consumer protections and regulations (with the exception of crypto) and Chinese manufacturers and service providers can get away with things that would never fly in many western countries and they would be shut down or face legal action. Trust dice is operating in a similar manner and this type of behavior would never be acceptable at Fully regulated or even semi regulated establishment.

That’s incorrect   I was not objecting the to maximum restriction. I was objecting to how it was used to restrict my full session of 3 hours of gameplay instead of limited the 10 free spins which I believed the
Limit applied to.  I explained that very thoroughly and I was fine with the terms as I understood them   

Yes, because the company can still make their own decision even it is not written in the T&C of the website. They can even change the rule even though you are right. But then we can see that reply from a person who said that he is a representative of Trust Dice, apparently he said OP manipulate some things and also triggered some things that are against the rules of the game, and what actually he said made me doubt the OP.

I support this motion, if we all know that here the most important thing and that it radicalizes to guide us is reputation and when there is something that tarnishes a casino, everything that is necessary will be sought to be able to be well, in order to clarify things OP should answer everything that is asked, and have enough time to be able to establish a good communication between the users of the forum and the site, this is something that must be taken into account in order to establish a link of trust and possibly build a good reputation , this is something that you should build first, otherwise you will hardly be able to succeed, it is just a suggestion so that you can do things well.

I would like to see the TrustDice representative's response to the analysis by seoincorporation. Putting big headlines that say one thing that then varies or is limited in the TOS in the small print would not be the first time we have seen this, and it is questionable to say the least.


I agree that it's not the best way to deal with an upset customer, although I don't like the OP's remarks. It's not the only racist comment I've seen on the forum lately and I hope it doesn't become generalised.

This is what OP probably did not read about the thing he is complaining about, it turns out that OP was not taken by the gambling platform.

It is stated in the rules how much the amount of wager should be should be where it could see at no. 5 and 9 rules. because he has already reached the maximum, so that is what is beyond his balance. This is what is being said you should first know what kind of rules and policies a crypto gambling platform has.

So, this is the way that Trust Dice deals with an upset customer?

Even if OP gets confused or have other intentions the answer is not to attack him because in the end he is a customer, and in some points he is right when say unfavorable terms and bizarre calculations.

Let me bring one example:


In the tittle in big letters you say:



And then in the bonus rules in the point 4 you limit the bonus to 10k.


Which means that all the users who depo $30k and claim the bonus will only get $10k? This is totally confusing and can be interpreted by the casino with bad intentions, because if the user have $10k in the bonus money and win $1k, the bonus money will not move up to $11k because the max bonus amount is $10k by the rules.

Now lets see the rule 11:


A limit of $50 for someone who deposit $30k is a bad joke, and i know is only for the freespins profit, but still a joke.

I'm not saying op is right, because as you mention he shared the wrong information for this accusation and manipulate the data in his favor. But any of us will feel scammed after hitting a crazy big multiplier with those free spins and then watching how our balance is just gone. But the casino make the rules and we need to read them and be agree if we want to take the bonus.

Let's hope this dispute gets clear and i would like to have an explanation about the point 4 of the Bonus rules on the 1st depo with a max depo.
https://trustdice.win/promotions/welcome-package

Another misbehavior that we'd like to call out for everyone's attention, is the OP's racist, xenophobic remarks.
(The link is here. )

We stand with the Chinese people and other Asian peoples against any discriminations they have suffered over the past few years, and urge the moderators to intervene and act in accordance with the community guidelines/code of conduct.


Thank you,
TrustDice team

Hello everyone!

TrustDice representative here. Sorry that we didn't notice this thread a bit earlier as there was another thread we were following up on.

The OP joined our Batman promo and in the promo, he had won 7.9 mBTC (0.0079 BTC) in total with his free spin winnings. His claim that he only won 0.3 mBTC from this promo is completely false and we never agreed to this false claim of his.

The 7.9 mBTC winnings are subject to the promo terms no.9.[/b]

Kindly notice there is also a no.5 here, which is a different max win. This means there is a no.5 'Max win of FS' and a no.9 'Wager max win', both set at 3.3mBTC.

His winnings triggered clause no.9 and it was automatically deducted. And this deduction has nothing to do with his deposit. We therefore refute the OP's claim that we mixed up his winnings with his original deposit. No, we did not and have never claimed so. The calculation has always been completely separate in our system. In fact, if the OP approves and the community demands, we can provide a screenshot from our back office to corroborate this. (However in general we suggest against this for privacy reasons. And we need to report to the CEO for this.)

Also, clause no.9 is clearly displayed on the promo page that everyone can see it before joining the promo. It is not being hidden any where. Therefore any accusation that we have a hidden clause is completely baseless, and false.

After we provided the explanation as above, we later found out that, in order to support his false claim, the OP made an obvious attempt to mislead the audience with a partial screenshot.  He chopped the screenshot of our PROMO CODE page and claimed the amount won from the free spins was 0.3 mBTC (0.00033740 BTC).  This is completely false. Because the 'Amount' on our PROMO CODE page is the value of Free spins originally given to you. This 0.00033740 BTC is the value of Free spins, not how much you won from those Free spins.

In a larger screenshot of PROMO CODE page, one can easily see the ‘Active your code’ from above, and a ‘Valid until’ column on the right, which the OP left out in his screenshot. ‘Active your code’ and ‘Valid until’ both clearly indicate the page was for PROMO CODE, not Free spins winnings. No winnings need to be activated, and no winnings have a 'Valid until' date.


Also, the page's URL is https://trustdice.win/account/promo-code, and it can only be accessed by clicking on the button 'PROMO CODE' from the dropdown list.


The URL, the page elements, columns, and the access path all indicate, without ambiguity, that the page is for promo codes, not winnings. We therefore concluded the OP was intentionally chopping them out to make it look like a page for winnings, and it was his attempt to mislead and confuse the audience.

This was an unfortunate moment. We usually do not call out the misbehavior of any users publicly as we appreciate the business relationship we once had. However due to the OP's intentional distortion of basic facts and his obvious attempt to mislead the audience, in order to offer a thorough explanation to the community, we have to expose his behaviors.

Thank you all for your support. We will forever remain committed to transparent and meaningful communication with the Bitcointalk community.

TrustDice team

  You bring up a valid point, the casino could have made that point and it may hae been true, but they did not go that route and instead said that they were exposing my ill intensions because i cropped out some irrelevant section of the screenshot.

And you are exactly right, it's a messed up system, it's a horrendous system and woefully in favor of the house. Once again, NO other casino uses these methods or means with the wager requirements.
This is not an objection to the max limit though, and i want that to be well understood.

This is an objection to how the limit is applied.

once more: I was given 10 free spins that carried a maximum win amount of 3.3 mbtc.

the actual winnings that resulted were only 0.3 mbtc.
the maximum limit shoouldve been applied in the event that i won MORE than the maximum 3.3 mbtc in the freespins.... I did not.

Instead they capped the maximum allowable winnings overall which they deducted long after the freespins were done and over.

So in summary, Because i won 0.3 mbtc on the freespins that gave them the right to remove something like 5 mbtc from balance hours later.

that is wrong and i firmly stand behind that belief.

This is the part open for misinterpretation by the casino.

You enter a promo of 10 free spins and then keep playing for an hour with a total of 100 free spins, with 50 spins before taking the promo and 40 after. You win a significant amount of money and they cut it because you took part in the promo. It should be clearly marked by the casino from when to when you're spinning for free and those funds should be kept aside so that is not mixed with the money won outside of the promo. Otherwise they can do what they want and wait for you to win something to tell you that those last 10 spins were the promotional ones and that last win is going to be limited.

Yes I have responded at length on the other thread in regards to his allegations.   I will repost here as well.    

Here is my response to his claim.

I have no ill intentions first of all.

My intentions are to hold your site accountable for using such sleight of hand magic tricks to chip away at your players balances and to fine print gimmicks  that are hidden away and only revealed when it's time to cash out.  

I cropped out the activate promo code because I did not see the relevance.  That's your big smoking gun on how Intentionally mislead the community with Ill intentions because I cropped out that largely irrelevant section? You even said yourself that you didn't know why I woild do that.

WITH or WITHOUT that element included it does not change anything that either you or I said.  That's why I left it out. To focus on the relevant matter which is your unethical and misleading bonus promotions and terms.

These are *shady* casino practices, removing balances, hiding behind max limits on a bonus that I won 0.3 mbtc. Is total BS!

I spun 10 free spins and won 0.3 mbtc.  There should've been no maximum limits on anything beyond the 0.3 mbtc.  *No other online casino operates under these ridiculous terms* that you have presented.  So yes your reputation is being directly questioned and for good reason.  

I reviewed the promo email and there is nothing stating about limits or about the fact that if you win even the smallest amount on those freespins that your entire balance will be locked up after a few spins because of the way you calculate playthrough  



Every wager you make reduced your real money balance and every amount won as a result of those real money wagers is credited to your bonus balance (including if it’s a break-even tie) which is locked up by an exhausting 40X playthrough.

You all did a thorough review and in-depth investigation and you found *no issues* whatsoever — this means that it’s you’re *intentionally* operating under these ridiculous methods of calculations which systematically convert your users real money deposits into bonus funds (which are locked up with a 40x playthrough) — even when the amount won from the original freespins is a trivial amount as is the case was mine.

It’s no wonder that you felt the need to include **TRUST** in the name of your organization because deception often requires overcompensation in order to fool others into believing false claims.  

This is one of the reasons that some low-income or poor people will buy expensive shoes and jewelry, because they want to fool others into believing that they have a lot of money when in fact they do not.
This is one of the reasons that Little Men with little D’s often drive big trucks with big tires because they want to fool others into believing they are big men when in fact they are not.
And this same idea is the reason that shady websites that operate under misleading and/or false pretenses would include **TRUST** in the name of their operations - to fool people into believing that they can be trusted — when in fact they cannot  

Again, including the ‘Activate Promo Code’ does not help justify your ill-intended policies whatsoever. Your “gotcha” accusation is laughable.  

Lastly, Which of us benefits from misleading Bitcointalk members? I do not. But you?.. well that’s up to everyone else to decide.

No it's not a coincidence. It's the result of a combination of several things.

1. There is no shortage of malicious and dishonest operators in this space and
2. When I encounter these less than ethical practices or underhanded tactics I do my part in bringing them to light. Accountability is a good thing generally.   
3. My account is 6+ years old
4. I explore new sites often and play at a relatively high frequency.

Feel free to review any of my previous posts. Using the frequency of someone's bad experiences is not a good measure of the validity of each individual grievance. I would encourage you to examine any of these previous Complaints and form your own assessment of them on their individual merits.

To the question of extortion, It could not possibly be extortion because I have not requested any funds from anyone.  Since the beginning I stated my intentions and have maintained that throughout this discussion. Lastly, why is my history or personal conduct relevant when they have admitted to doing everything I have stated and they have admitted to reviewing this extensively and investigating it.  We are not in disagreement about what has happened. 

The only question remaining is whether or not the behavior is fair, acceptable and tolerable to the community or whether it's unacceptable, Misleading, and exploitative.

We both agree what happened.

OP could reply these questions here if he's clean or not since most casinos that are already here has a long history to tell and the amount we are talking about here isn't too big just to cause enough trouble, yet OP couldn't answer.

We really need the OP's explanation here since we are committed to know the truth of what was actually happening but if OP couldn't answer or tell us something then the side of the casino the truth.

Sometimes businesses have the right to change the rules of winning but if this was the casino's fault, then I think there's a misunderstanding that should be fix by calm communication since the amount involved isn't just worth the trouble.

@Blockchayne have a lot of bad experiences in casino especially casinos in this forum you can check the history of his posts
Is this just a coincidence? impossible  I often see extortion efforts like this and try to damage other casino reputation
I don't accuse anyone of just talking about the possibility 

This is why I always think twice if I think the bonus terms are confusing but I always ended up not playing through them because in my mind, I will only get busted without getting that tiny amount of bonus. Better if I will play the normal way because there are no commitments on it and there is no limit on how much I can win and withdraw.

The house always has the advantage, this is why it's called gambling because you will be needing an extreme luck in order to win on them but it can also be entertaining because you won't know if you will get lucky or not but the most important aspect of all is that you must be willing to accept your defeat.

Promo related winnings always come with lots of confusion I can attest, there have been countless times I witness such allegations and confusions and most times there are not clear ways to determine the truth except the gambling site involved would come up with their side of the story. The amount involved here isn't much, so I am hoping to read from TustDice and then know the total truth.
Who cares to investigate what Ognasty pointed out below

It seems like the time to have a dialogue is here for the OP, but no response on the allegations that they are using partial screen grabs to mask their intention of defrauding the casino.  I think we're owed a bit of an explanation and to see your response to these allegations.

The amount of money is so small, I imagine they've had to pay their employees more to deal with this.  That leads me to believe they aren't doing something crazy, but feel that they acted appropriately and all procedures were followed.

Watching how this develops from here.

Well to be honest if you did win through free spins it would be different but if you did win through your own balance then these guys need to pay you back, then again these bonuses are not really great, if you find yourself in a situation where you are getting too much money in the first place then it's certainly not a good idea to chase it since at the end this would somehow end bad, they have so many terms and conditions and thus no one know what is going to happen and how it's going to happen as well, you cannot go through all the paragraphs thus I think for them it was wrong to do something like this, maybe you should be compensated in terms of spins or something but ofc they could have told you when you did win the max. Amount.

That is why you never chase bonuses and you never try to complete them. They can easily be manipulated or changed by the gambling platform and there will be not much you can do. But since you have already brought this into light, it's a good thing that we know about this so that we know how TrustDice operates when it comes to their bonuses. Then again, it would have been better if we read all of the terms and conditions on these bonuses before we decide to bet on it for the bulk of our gambling time at the casino.

That's why I also rarely claim promos that have a 40x round requirement, except from free promos because every casino has a max withdraw requirement from every ongoing promo. I think agree It shouldn't be combined because if you lose 0.0003 BTC the promo should have been completely used up, then you played and claimed your lowest balance already 0.0013 btc, but why is that requirement still running? it shouldn't ! That's right. But every casino has a different system and different conditions, hopefully in the future there will be a solution regarding main balance and promo balance "separately". Also agree with Yogge said above.

We are really talking about very small amounts here...  

If this was my casino, I would just settle into some kind of agreement and then politely end the relationship with the gambler. (cut the ties)  

The amount we are talking about is not going to break the Bank and there are not people lined up outside to also claim the same thing happened to them. Just settle and end the relationship..... the washing of the dirty clothes in public is causing a lot more damage.

Also, time spend on investigating this and countering the claims made, could be better spend on other people's problems.

OP, Trust Dice's official representative here, Coinbox1, has already responded to your allegations with a lengthy explanation. It's on the Batman x TrustDice! Win Free spins and more! official thread, where you also raised your concern.

It seems the official representative of Trust Dice has counter allegations against you. You're now being accused of having ill-intentions. You're now being accused of misleading us with partial screen grabs.

Would you care to respond to it?

It's better to created a scam "assumption"

In my opinion same as other people, the system miss-calculated a winning balance and with the wheel spin. This is also why, I hate any kind promotion with a turnover system (Most the time for turnover with over 40-50x).

They design turnover for losing ~LOL.

It looks like his deposits and wins from the free spins were mixed so the casino could come up with a counter-argument that he probably wouldn't reach the 40x wagering requirement without using the 2mbtc.

It's quite a messed up system and there has to be a way to separate bets using promotions and those regular deposits. Maybe there's an option there to forfeit the bonus winnings so he could just play normally with the 2mbtc.

sorry, correct me if  I am wrong(and sorry if I am repeating what you said), your complaint is that they included the money you deposited into their promo, right? I mean you were supposed to get 3.3mbtc (after you cleared the wagering requirement) then plus your deposited coins which 2mbtc, so you are supposed to have 5.3mbtc in total but because they included your deposited amount into their promo you only got 3.3mbtc? reading through it, it seems like a huge misunderstanding. I hope trustdice could properly explain as to why they included your deposited money into their promo.

Promo related winnings always comes with lots of confusion,they don't even let us feel about our lucky wins and make them to regret with thoughts. Its probably mentioned in their terms but its highly unethical if they changed terms to avoid paying the rewards after your win then I don't trust them, you also free to hear about others opinion regarding this.

If I'm not mistaken, 4mbtc is equal to 0.004btc which is in the amount of 76-77$, also according to your story, you entered 4mbtc and the only deposit when it came to the gambling platform was 3.3mbtc/0.0033btc 63-64$ came to your balance at the current price of bitcoin today.

He also deducted quite a lot, I don't know if it's a transaction fee or what? Many crypto gambling platforms have that style. the other one, if you use dollars, the charge is even 20$, but if you use altcoins, the charge is small.

If so, my advice to you is to use altcoins like Dogecoin, Trx, and not Bitcoin. I only suggest this so that you don't end up like the others who gambled in your experience there.

I remember seeing similar cases on other casinos where they'd have a limit on how much you can get out of their bonus.

Even if the bonus they're giving out doesn't seem to be fair, there's nothing we could do against the terms and conditions of their bonuses since it's their casino they can also update it at any time. If you're hoping for a better bonus then it's best to not take the current bonuses they offer and hope the other players do the same so they'd get the message and make some improvements.

Again I present another example:

If I deposited 4mbtc and accepting the freespins bonus.  Spin through the spins and win the maximum amount allowable by the bonus and then clear the 40x playthrough, despite this incredible achievement I would actually have less money than I deposited. I would have only 3.3 MBTC but I deposited 4 MBTC.

This shifts the favor in advantage of the house by such a high amount that the game is nearly impossible and should not be described as gambling st all.  It's either purely for entertainment and not really gambling or its a scam that used magic tricks to calculate their players balances. 

Again.  No other casino operates under these corrupted rules and calculations.  It's asinine. 

I’m a very reasonable individual so naturally I have considered the possibility that I was wrong initially, and if that was the case then here are some other statements that would also be true as a consequence:

It means that my 2 mBTC deposit would have a maximum profit multiplier of only 0.65X and that is if I got the highest payout possible on the freespins.

Could you imagine any terms and conditions that said “maximum profit that can be paid out for this bonus is 0.65X”

That’s asinine. 5X max cap is considered very low by any industry standard, most casinos wouldn’t even stoop to *that* level out of concern for their reputation but to think of a site applying a cap of 0.65X max winnings, that is a very bad joke!

Also it would mean that I am risking 2 mBTC with a 40x playthrough (which is a long shot to make it through 40X to begin with) for a maximum total profit of 1.3 mBTC. Again, clearly that is not a favorable “promo”. Hey deposit and clear 40x playthrough and you will win your money back plus maybe a little extra if you score the highest possible return allowable

I mean come on that is totally unreasonable and clear prooof that this is unacceptable behavior with absurdly restrictive terms and no reputable casino would even dare to act like this — they should be flagged. Upon looking into it further they openly pay their players for reviews on TrustPilot  so again that’s unethical as well and against the terms of use for TrustPilot… more trickery and illusions.

Proof of the amount displayed in my bonus history   

I continue to protest and exclaim that these funds were not won on the freespins.  I won only 0.3 MBTC on the freespins.  The bonus module within my account that tracks these exact bonuses and wagering requirements says itself "free spins promo : winnings 0.3 MBTC" so they prove on their own means that 0.3 MBTC is the freespins winnings. 

So then why has my balance been reduced by 5.5 mbtc as I cleared the playthrough?
This is improper behavior, incorrect categorization of my balance. 

It's dishonest bahavior and they are attempting to shave my winnings but they are using irregular means or scam-math to weasel their way out of Paying me my winnings. 

I know they have a decent reputation and that's why I'm confronting this foolery. This is nonsense logic and the community should stand against nonsensical justifications like this. 

Hello,

Firstly, I want to express how grateful I am to have Bitcointalk.org as a trusted resource to factiltate discussion of various crypto relations.    

Thanks to all of my fellow members for their contributions.  

2ndly I have a major concern about the bizarre means of calculations being applied by this casino TrustDice.Win (which has a higher than average reputation as I have heard) But perhaps it’s time to reevaluate the consensus after considering my recent experience  It's not anything I have seen in my decade plus of gaming and wagering.

As such, I felt it necessary to confront this one openly and transparently. So here we go!

Rather than go through all the transaction info and calculations I will provide a summary of the total amounts and outcomes:

I deposited 2 MBTC and was advised that I won a wheel spin. 

Prior to making my depo I opted OUT of the 50% deposit bonus that is pre-selected for you in their cashier.  I said no thanks. 

But after the depo was confirmed, I then was offered spin on the wheel for this BATMAN promo.

I spun the wheel and got 10 spins yayy (the lowest amount possible on the wheel) which I was fine with. 

Okay 10 spins. And the winnings have a 40x playthrough.  Okay sure. 

But here's where it becomes strange. 

Free Spins begin, I have 10 spins total.
Fast forward to the end, I finished with winnings of 0.000302 BTC or 0.3 mbtc!

Hardly any winnings at all.  But okay. X40 playthrough gives me a wagering requirement 0.012 approx or 12.3 MBTC
These numbers are confirmed in the promo section of my account.  It shows these numbers in their respective columns.

So remember I had deposited 2 mbtc so now I have 0.002302 BTC OR 2.3 MBTC TOTAL. Wow. Not exactly what I had hoped for but that's fine.  Maybe an unlikely set of freespins.  It happens. No problem.   Moving on. 

So now I take my 2.3 MBTC and play for a while and while. 
My lowest balance was only 1.3 MBTC and to my surprise I worked my way all the way through that playthrough.

With 99% of the playthrough completed my balance was 8.7 MBTC.  A nice amount I thought. 

So at this point there is only a few spins left until I hit the 100% and finally clear that playthrough to unlock my free spins winnings which we recall from earlier was 0.000302 BTC or 0.3 mbtc. 

100% achieved.  Yayyy.  I made it right? Nice day of wagering. 8.7 MBTC nice little come up right? WRONG

I look up and suddenly my balance has changed from 8.7MBTC to 3.3MBTC. Wait whatttt? Certainly there was some error or miscalc?!? So I open live chat and explain and the agent says:

"as I can see you were using the batman promo which has a maximum of 3.3MBTC for the freespins"

"....For the freespins" were her exact words. 

I didn't see that listed anywhere prior but ya know what, I accept it as they say.  Maybe there were some fine print, not the most ethical practice but I've seen it many times Plus I only won a small amount on the freespins of 0.3mbtc so the Max of 3.3 MBTC WINNINGS on the freespins should not affect me anyways. 

So I stand my position that there is an error. 

The support agent says "no sorry thats the Max win for this promo"

At this point I see that they are fully aware of my balance details and are miscategorizing my funds as being from the freespins which had a hidden maximum winnings restriction.

This is one of the sleight of hand type of shady behavior that I wouldn't normally expect from what appears to be a reputable website.