Topic: Trustdice: Terrible sportsbook, 5x! wager to withdraw (Read 454 times)

I think you guys have done noble enough and we all respect the decision to make this comment the last comment on this issues,  to be honest with you,  trusdice have one of the most friendly and unique wagering requirement and only those who may have not likely read through the tos will fine it confusing just like the ops who is creating a case out of what I can say a lack of ability to understand a simple set rules by a company.

Why many see the wagering requirement as high when the see 5x is because they may believe that,  they will have to do a 5x wagering on each and all of they deposites along the way but that is not the case and only a one time 5x on first deposits is much more likely to be ok with any players who really understand how the system works by reading through the tos.

Do they have a levelling system where users with more overall wagers have a higher level or something? If that is the case, the $5,000 per day requirement might be for lower levels and it might increase as you go higher in levels. However, even if that is the case, I also don't think it's fair because a person on the first level might hit a big win if they make a high bet and there is no point in winning big if you can't withdraw the whole amount if it's above $5,000.

Most platforms would simply ask for extra verification or something when you try to withdraw a large amount and if you do that successfully, you can withdraw the funds without any issues. They should also do the same thing. For someone who tries to withdraw higher than $5,000, they should ask them for more verification and stuff.

I think in matters like this, some or most will always prefer to create a new thread instead of post their complaint as a comment on the casino's thread,  and this I personally believe is for visibility purposes, a post on casinos official ann thread won't get as much visibility and arouse as much interest as possible from gamblers, compared to when the post is posted as a thread of its own, example is that, this thread already has 4 pages and still counting, which tells us that, alot of people have seen this thread and commenting.
But assume the op posted this on the casinos official ann thread, not many users would have seen it and by now, gamblers would have moved one with other discussions that is completely different from this.

So, in the nutshell, I think that, even though casinos have their ann thread for users to complain about anything on, it is still not a bad idea for a user to choose to create a new thread for their complaints, depending on the gravity of the complain and how much visibility the users wants his complain to get.

It's up to him whether he wants to put together any words to tell what he experienced about the casino site. A simple thought that makes sense for a professional gambling player to vent all his frustrations is to do it on the casino's ANN thread because the casino in question has representatives on this forum.
I only invite you to put forward wise thoughts.

I can understand the content written by the OP, but in the part marked in bold he says this is not an accusation of scam.
That's why I don't want to comment more on casinos that I have never played, including responding to your post. 

This is gonna be our last reply to this thread. We would like to point out that some misinformation is being spread here and we have made a clarification separately.

Our ToS reads:
5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

Some people are being misled to believe that x5 wager requirement applies to all deposits. This is simply false and many have debunked it after reading our actual ToS. This 5x wager requirement only applies to the first deposit. Players will have no wager requirement at all for the 2nd, 3rd, 4th and 100th deposit.

We would appreciate if any forum admin can intervene and lock this thread where people are being misled to believe in something totally false here.

Thank you.
TrustDice Team

New trustdice users seem to need to thank you, thanks to your refiew Trustdice team has changed their policy.


Because the requirement to make wager 5x from the deposit amount before making a withdrawal is quite troublesome, if lucky we get a profit otherwise our money is hanging out

Yes. I mean, creating a thread for anyone user to express their feelings and their reviews on any specific casino seems like a quite valid use of this section to me.
We could argue that those threads which are supposed to discuss punctual things we do not like about an specific casino and which could be improved and let others to know about them  may be posted in that casino's ANN instead, however, to me that would not have the same impact of creating a brand new thread to discuss the topic. People would not pay as much as attention of the issue as expressed in a single post within the ANN and the frustration will end up being ignored or displaced by the regular talk of the members of the forum interested on the casino's activities and events.
Threads like this one are not supposed to be Scam accusation or direct attacks against a service, it is about transparency and improving the standards of this industry, so in the future we won't continue to see new casinos with quite good games and features being spoiled by high wager requirements before withdrawals.  

Don't you think he knows any of this stuff since it's all common sense? He clearly created this thread to vent out his frustrations and helped provide more clarity regarding Trustdice's wagering requirements intentionally or unintentionally.

He did convey bad stuff about the site, but they are all facts that their team acknowledged themselves.

I've never played so I don't know what the situation would be like if you played on Trustdice that you mean. We as players want a betting site that is fast to access and hassle-free when making deposits and withdrawals.
If the betting site you mean is bad and you are uncomfortable playing because of the problems mentioned, there are many other big and reputable betting sites that you can play on.

When you create this topic, you are conveying bad things about this betting site to the public.

He clearly said to this thread that this is not a scam accusation so we can conclude that he don't have any intention to attack but rather he want to burst out his frustration towards Trustdice.

But since to many people in this thread give their opinion plus one of their representative create a thread that clarify regarding on their wager requirements I guess OP is now been cleared out towards this issue.

Also its normal to commit this mistake especially if you are new to their platform or even on gambling scene so right now we can really say that its important to read the TOS of the casino so that we will not be called those unwanted words and we have some idea about those implementations they have done.

OP isn't attacking from that angle though. He is coming from a place of ignorance and then complains later which is the whole basis of my question. OP would probably appreciate the one-time wagering requirement since he seems to be one that doesn't want to be bothered too much every time he gambles.

Exactly, as I said in my previous post because it can be a loophole where players can simply make a small deposit and lose it all then they can avoid the 5x wagering requirement. I'm sure this rule will be a big problem later because I think that there will be some people who use this casino as a mixer due to no wagering requirement after the 1st deposit and the casino will have no reason not to release withdrawal requested by players although the players just made deposit then withdraw it back.

Their wagering requirement deserves to be attacked though in this manner. If anything, this thread actually provides more clarity to gamblers who are thinking of investing in this particular site.

Also, no wagering requirement after the first deposit makes zero sense since it turns the site into heaven for money launderers. There are way better alternatives out there.

Sorry mate, but i disagree with the statement above, because there is no gambling site that will allow a gambler to withdraw their deposits without haven't to pass through the wagering requirements, we can be right to say that casino that ask for more than 1x wagering requirements on deposits could be avoided,  but not criminals after all the wagering requirement is stated in the casinos terms and conditions so there is nothing to worry about and is left for the player to either accept it or walk away.
Some will still play on that casino regardless of what the conditions are and for that we still have the promotion here in the forum which shows that their are very much active, i dont have an account on that casino,  but i am aware of their promotions so I thought their services may be good but from the results coming in, I may likely never open an account on casino.

Maybe some low percentage of players doesn't read TOS especially those new ones since they are not aware of the risk or they didn't even bother to know about that since they didn't experience such problem what OP and other people experienced. But once they became knowledgeable on the common rules written by these casino for sure once they go to new casino the only first thing they locate is to read what rules written there since they want to gamble without having any issue or know some laws implemented so there's no big confusion will happen while they are playing.

Sometimes its really frustrating if we got surprise on something we didn't expect, but once he already know about that and also they learn from mistake made for sure reading important details will be part of their future actions.

Trust dice was not slow at the initial time and if it is slow in the general network and not only from your end then they have to up date their website because many things can cause that slowness. If the gamblers that visiting the site at a time are much then it will also cause that slowness. But where you said, you have to wage 5 times with the deposit before you can withdraw is not really good one. That is very bad because they don't have to condition you with deposit, in a deposit, you can decide to play game with it or withdraw it back if emergency came up. And that's they have to review their casino because gamblers friendly casino is the best casino in the industry. Op thanks you very much for informing us in things like this.

They have the right to implement whatever written in the TOS. A gambler complaining because he isn't reading the TOS and just assuming that the TOS would be the same as the popular gambling sites around, that's fine but you can't blame the gambling site here.

For some they may look terrible but did they violate anything? If someone miss reading the TOS and later find it it's against their expectation, I think making a complains doesn't make sense at all.

The process was very simple.

Before you sign up, there's a question, "do you agree with the TOS?".. you click yes and you are bound to follow now.

Majority of players probably do not read TOS but a reasonable bettor would at least check what is in the terms for clarification before opening a thread attacking their wager requirement. Would you still complain if you already knew that only your first deposit require 5x wager?

am not sure mate but what i have seen in years that it is a common requirements in gambling sites that ask for 3-5x wagering while others  even asking for x10 and above , but clearly you mentioned that this is not a scam accusation , then better listen to the answer of the representative in this thread https://bitcointalksearch.org/topic/trustdices-x5-wager-requirement-only-applies-to-the-1st-deposit-5480209 and I believe that if you are truly a gambler then you knew that many sites have the same rules and you are just frustrated about what had happened to your experience in them.

My biggest problem is the terrible sportsbook, wich you dont get to learn about before you have deposited and your money is stuck.

As for the TOS: Who on earth reads everyone of those? And why would I even suspect that trustdice decided to have wastly worse terms than any of the decent casinos? (Oh well, that figures)

Im just here to warn fellow gamblers about their sportsbook and TOS, wich both are far worse than on any other sportsbook.

As for the reps answer:

I have no trouble with any other sportsbook, usually playing from home with a fiber 200/200 connection.
Your live chat asked me to take screenshots of the problem, wich I found both lazy and unescessary. I fully belive you know your sportsbook is trash, even tough you wont admit it, wich is just sad and lazy.

It will take me aprox 5 hours to go trough this wagering due to this crap, if im "lucky" enough to win my bets.

I hope you just delete your sportsbook and become just another casino.

Well, to be honest, requiring a wager requirement on a deposit without bonus before the gambler is allowed to withdraw his or her money is criminal-like if I'm asked, and not even that the wager requirement is minimal, but high for that matter.

And I actually wonder who are those that will be playing on this casino, because I know for sure that I would never play on such casino as this.
I do actually have an account with trustdice, but I've never deposited or played there, and this is actually good for me because, nothing would have annoyed me like depositing before finding out about their mandatory wager requirements on even deposits without bonus, before withdrawal.

I had made account on trustdice, because I liked their faucet a lot. like the reward were higher then any other platforms.
but doesn't deposited their, the faucet amount was enough for me to play, I was trying to make that amount to 0.001BTC. lol
I had made around half of it but after that i seen their terms and condition that we can not withdraw their bonuses without depositing, also there is a high wager requirement for 1st deposit.
which i don't like and make my best casino list with low wagering requirement, here you can see that list: https://bitcointalksearch.org/topic/best-crypto-casinos-5460971

Again, again, again. This is not true because x5 wager requirement only applies to the 1st deposit.

5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

As shield132 and 3kpk3 has already pointed out, players will have no wager requirement at all for the 2nd, 3rd, 4th and 100th deposit. This is a lot more lenient compared to some other crypto casinos who require wager requirement on all deposits. This is what some other crypto casinos require:
"Any deposit has to be wagered 3 times before the withdrawal"
"Any deposit has to be wagered 3 times before the withdrawal"
"The deposit has 1× wagering requirement on casino games and 3× wagering requirement on sports betting"
Source (https://bitcointalksearch.org/topic/list-of-crypto-casinos-with-high-wagering-requirements-5448871)


Sincerely,
TrustDice Team

Thank you for acknowledging our efforts. We take players into consideration when making policies, which in general have to be balanced between various factors. Nevertheless, we try to uphold the crypto spirits (privacy, freedom of choice, financial autonomy, self-governance and etc.) as much as we can.

Regarding your concern, our compliance team will keep looking at suspicious deposits & withdrawals subsequent to a player's 1st deposit. Money laundry transactions will look entirely different from regular players'. And the wager requirement for the 1st deposit is set up to scare away a good portion of them initially so our compliance team will have too much to look at.

Sincerely,
TrustDice Team

Yes in this case, your total wager needs to reach $500 before you can withdraw.

If this is how your wager policy works, then it is much better than what I experience from other casinos, and if time is not taken, people might take advantage of this as they can use a very small amount to make their first deposit and meet the wager requirements.
 
And their second deposit to the limit you set can now be a larger amount, so they don't need to meet any wager requirements, and they can use such a service to launder money, like using the casino to deposit money and withdraw from another means, using the casino as a means to clean their money, knowing there is no risk involved other than deposit and withdraw.
 
But aside from people trying to take advantage of this, I see this as good stuff for gamblers because they don't need to worry about the risk they need to pass through just to be able to qualify for their winning withdrawal.

I can`t say anything about this sportsbook, i`ve never used it. But i can say about 5x wager. I don`t see any problem with it, except situation of the huge win first bet or bonus hunting. When i begin gambling i spend lots of money, before my first withdraw, so 5x wager for first deposit isn`t a problem. The same time, my first deposit is usually small enough - it is for tests, and it isn`t a problem to make wager requirements.

Even though it is the right of each casino to set rules that they want, still in my opinion casino owners should take their time and carefully analyze the rules they are going to put in their casinos, imagine a person depositing $10 and being forced to play 5x the amount of $10 to be able to withdraw, but when that person made the deposit of $10 there was no rule to prevent the deposit of $10, in other words the casino is happy with the deposit and does not place any obstacles to the people can deposit easily, but when people want to make withdrawals, the casino keeps putting a lot of rules in place and it is obvious that the casino's intention is to ensure that no one can make withdrawals.

Even if the casino keeps using arguments that it should place wagering requirements to prevent money laundering, it still doesn't make any sense to put 5x, this is a very high value, but people before creating an account at the casino should read the TOS and if look at this 5x rule, people have the option of not using the casino, that's why when people create an account at that casino, they can no longer complain about it because they agreed to these strange 5x rules. unfortunately this is the situation, as you already said that you are using too many casinos, so just stop using that casino if it gives you casino headaches and use the casinos that don't give you any headaches

It does not make sense. Anyone who have abuse in mind (if that's what they are trying to prevent), they will deposit $10 or the minimum deposit that the system allows, get rid of the 5x wagering of the first deposit and then easily start laundering the money LOL.

But anyway, if someone does not like a term then they should not play in the sportsbook or casino. There are plenty of bookmakers/gambling platform.

I was also thinking exactly same thing while reading the op, I do sports betting regularly on stake, and whenever I am trying to place a bet, and the odds change, I usually get an instant notification requesting that I accept new odds, which ones I click the "accept new odds" button, I am again allowed to place my bets.

I can imagine what it will feel like trying to hurry up and place a bet on a live game, and odds changes, and you have to log out and login again before you get the opportunity to try placing bet again on same game, that can be the most frustrating thing a sports bettor will have to experience.
If this is true with trustdice, then they have really look for solution on fixing this, it's not nice at all  .

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