Electrum cannot pair with your TREZOR.
Before you request bitcoins to be sent to addresses in this wallet, ensure you can pair with your device, or that you have its seed (and passphrase, if any). Otherwise all bitcoins you receive will be unspendable.
Would appreciate any help! I use the newest Electrum wallet on OSX
Is your trezor wallet the latest version?
Do you have a backup of your wallet when there was just one wallet file (not the files that split). I don't know how they can split as they both use HD wallets so splitting the files would do nothing.
If not, and you have the seed, try restarting on a new paring if you haven't already.
It's the previous version of trezor wallet (the update just came out a few days ago so it's irrelevant)
I don't have the one wallet backup file, and I don't really see why wiping the trezor would help? please advise
IF you have the seed, resetting both files could get your one wallet file back and produce the one HD walet that is needed instead of having two HD wallets under what I assume is the same seed (unless both have different seeds)?