I've loaded some money there and made some exchange operations, now leaving my feedback on this forum.
I wrote to support asking why these 2 operations ate just about 230$ and here is an answer:
Dear Mr Alex
Many thank for contact us
Please noted that when you exchange money you have to follow our bank
rate and + 3% convert fees charge by bank. (we never encourage any
customer exchange too much because you will lost much in fees charge by
bank ) our system only charge 0.5% fees on top of 3% bank fees.
We strongly advice you deposit usd and load fund direct with your USD
fund, please no using exchange system which will make you lost in
exchange transaction
I do apologies for any inconvenient caused
Best Regard
Sarah
0% Fees
...
disappointed. wtf, I never ever lost 230$ by simply exchanging a small amount of usd (988$) to euro and back just using a payment system's account without even reaching any cards.
also, 230$ is definitely not 3% of 988$, nor 700 euros....
Also what i specially disliked and they haven't described it in any visible form:
- i can't load more than 1000usd per 24 hours to the account's balance (not a card), system says I've exceed the limit i wasn't aware of.
- I can't make any daily account/cards turnover that exceeds 1000$, the system says i am out of limit.
- i can't withdraw my money in bitcoins
General:
if you want fast and serious service, this one is not what you look for.
Dear Mr Alex
i am sorry for this happen
it seem you exchange out and back many time, you should deposit usd and load into your card with usd to avoid of low exchange rate from bank
you can deposit with no limit but you have limit for loading your card (2 times per day)
you can withdraw money back to bitcoin via our exchanger parter
please contact with our support team. we can help you recover the lost for exchange because of low bank rate
thank you