Topic: Very slow coinabul finally refunded me. (Read 5891 times)
Rumor has it that Jason Shore is a piece of shit.
More unsavory business practices from Jay Shore/Coingenuity/Coinabul
I wish I was doing it inversely.
Here's an old joke:
Quote
"How do you recognize the members of Bitcoin Talk forum among the general public?"
"They're the ones balding around the forehead. Everyone else is balding from the top of their head."
"Why is that?"
"Because the BTC talk guy tends to slap his forehead in surprise after the fact whereas everyone else tends to scratch his head in consideration afore the fact."
"They're the ones balding around the forehead. Everyone else is balding from the top of their head."
"Why is that?"
"Because the BTC talk guy tends to slap his forehead in surprise after the fact whereas everyone else tends to scratch his head in consideration afore the fact."
It's up and I respect that site, for now.
anyone else noticed problems with the homepage?
http://www.coinabul.com/ seems down or gone...anyway no good news.
(btw i can recommend bitcoincommodities.com for all you gold/silver bugs ;-) )
http://www.coinabul.com/ seems down or gone...anyway no good news.
(btw i can recommend bitcoincommodities.com for all you gold/silver bugs ;-) )
made a fairly large order last week and now im worried I wont get it this year lol. If it takes him months+ to ship a couple grams wonder how long it will take for an ounce.
Virt. did you ever get your gold?
Virt. did you ever get your gold?
Why did you cancel your order?
I've ordered from coinabul and only had pleasant experiences with them. They are slow, but they will get you your gold.
I've ordered from coinabul and only had pleasant experiences with them. They are slow, but they will get you your gold.
When you say slow, how slow have they been in your experience? I am 3 weeks out and my oder is still listed as "processing". I have emailed 3 times with not response. This is actually my second order, last time it shipped after 2 weeks and they responded to emails (not fast, but at least they responded).
I suspect that they don't keep an inventory. Instead, they take your BTC, convert to dollars and then order the gold from some other online site. Then they wait for the gold to arrive and then send it to you.
Why did you cancel your order?
I've ordered from coinabul and only had pleasant experiences with them. They are slow, but they will get you your gold.
I've ordered from coinabul and only had pleasant experiences with them. They are slow, but they will get you your gold.
When you say slow, how slow have they been in your experience? I am 3 weeks out and my oder is still listed as "processing". I have emailed 3 times with not response. This is actually my second order, last time it shipped after 2 weeks and they responded to emails (not fast, but at least they responded).
Wow great to hear that! Was it domestic US?
Shipping time is a little long, but at least you got what you paid for.
That's a big IF, but I definetely agree with you.
was received via fedex. was shipped to me from california Shipping time is a little long, but at least you got what you paid for.
if they could communicate more steps along the way and tell us where our order is with respect to the expected life cycle of the order, coinabul would skyrocket with satisfied customers...
That's a big IF, but I definetely agree with you.
Update: it took exactly 1 month to receive my order...
So, they do ship what you order but absolutely lack on customer service and keeping you in the loop...
They should add more statuses, things like your coins have been ordered by us, we expect to receive our order on such and such date... then begin stating your coin is here, we are packaging, then we ship etc.. etc...
if they could communicate more steps along the way and tell us where our order is with respect to the expected life cycle of the order, coinabul would skyrocket with satisfied customers... but in my opinion, they aren't run by folks who give a shit about customer service...
So, they do ship what you order but absolutely lack on customer service and keeping you in the loop...
They should add more statuses, things like your coins have been ordered by us, we expect to receive our order on such and such date... then begin stating your coin is here, we are packaging, then we ship etc.. etc...
if they could communicate more steps along the way and tell us where our order is with respect to the expected life cycle of the order, coinabul would skyrocket with satisfied customers... but in my opinion, they aren't run by folks who give a shit about customer service...
Shame they should give a damn, it costs them. I was looking at using them as I had heard of them. You've saved me a lot of hassle, I will now take a wide swerve. Their loss!
Nothing new. 
Dude, drop them an email and link this thread. Nothing a company hates more than bad pr from a disgruntled customer with a voice, me specially to a market that is their customer base.
Trust me corporations hate it when your treated badly, turn to YouTube and post them a link. Surprisingly things get settled pretty quick with a promise to remove it.
Nothing new.
Dude, drop them an email and link this thread. Nothing a company hates more than bad pr from a disgruntled customer with a voice, especially to a market that is their customer base (here).
Trust me corporations hate it when your treated badly, turn to YouTube and post them a link. Surprisingly things get settled pretty quick with a promise to remove it.
HATE scammers with a passion! Andy B
Since the title was confusing for some of you I edited it 
OK mate, glad we are on the same page in the end!
thanks for changing the title too; it will make it clearer for new readers.Coinabull should have the scammer tag for other reasons (IMO) but in your case, unfortunately you have just suffered from their infamously poor customer service.
Hopefully this thread will get the recognition you want at the company so that you can get matters resolved quickly.
<3
Could you please tell me how can I scam them by simply requesting a refund?
Earlier you stated that they DID offer you a refund! Did they or did they not? You have to be clear about this.
It's just that you wanted them to buy back your metal in bitcoins again not for today's exchange rate but for an older exchange rate which they would lose a lot of money on.
That's just crazy. You can't milk retailers by asking for refunds to yesterday's rates. They would be bankrupt in an instant if they let their customers do that.
Alright. It seems I (and some others) lost our money and basically you think it's okay. 
Virtuall, how exactly have you lost your money? You bought gold, which is a non-refundable sale. And you will recieve gold. Unless you changed your mind AND Coinabull decides to agree to purchase the gold back off you. How can you not understand this?
Coinabull have not scammed you. You can easily check their delivery times etc on the site.
Their customer service seems shoddy, but again, this is unrelated to whether or not you have been scammed.
If you check some other Coinabull threads, you will see I have weighed in with contrasting views; the thread where someone's package got lost after he paid for insurance, this should earn Coinabull the scammer tag, pure and simple.
In this way you can be sure that I am not just some Coinabull shill. I am merely judging the information presented to me in the threads on its merits, on a case-by-case basis. I'm afriad yours does not warrant even further discussion.
Quote
"Someone sold me BTC when the price was $250 but now I don't want them. But he won't give me all of my money back, only what they are worth now. SCAMMER! Waaa!"
Do you see the parallel?
Also, *no* precious metals dealers allow refunds for reasons described above. People would just cancel orders if the price changed to their benefit:
http://www.apmex.com/MarketLossPolicy/Default.aspx
http://www.providentmetals.com/faq.html#change-order
http://www.gainesvillecoins.com/policies.aspx
http://www.apmex.com/MarketLossPolicy/Default.aspx
http://www.providentmetals.com/faq.html#change-order
http://www.gainesvillecoins.com/policies.aspx
Virtuall, I'm afraid to say but you are obviously not very educated with the practices of bitcoin businesses, and unfortunately that is no-one's fault but your own.
Firstly, you should see this post (funnily enough in another Coinabull thread), explaining how a metals trade works; https://bitcointalksearch.org/topic/m.1619768 (credit: rptiella)
Frankly, as others have said, you should consider yourself lucky that Coinabull are offering to buy the metal back off you, seriously. The fact that they are doing so at market rate is quite obiviously the correct course of action as any other would cause them to unnecessarily lose money, and they have done nothing wrong.
Secondly, before spending a large amount of money, and especially if you are spending it on somthing you know nothing about (precious metals), in a way you obviously do not fully understand (bitcoins), you should first seek information on the product and on the company. This may -shock horror- involve typing their name into google along with the word "review". Also, skim reading the terms of service (ToS) doesnt go amiss usually, when you have selected your business of choice.
You should, at a bare minimum, always read a companies return policy - it amazes me how people act surprised when a business quotes their own ToS, which was and always will be, freely available to the customer, both before and after the sale.
You have also been pretty immature about the whole thing; you "changed your mind" 18th April, which you are entitled to do, demanded a refund, which you are not entitled to, at which point this request was granted kindly by coinabull and your options laid out to you. So after 3 days you have started a SCAM thread, which is very childish and a blatent attempt to exploit coinabulls public rep in order to have your request dealt with faster, basically blackmailing them.
You were responded to April 21st (he's obv working Sundays) which is 5 working days after you originally requested a refund. This is not ideal, but they are not obliged to respond any faster (AFAIK). This does not denote a scam. Far from it. 24th April you are still claiming that you have had "nothing", which again is not strictly true.
It seems to me, you made a bad trade, lost some money and now you are being a petulent child about it, bitching on forums etc because you are upset that you got burned trading somethign you didnt understand.
Perhaps for future bitcoin purchases you should understand one thing; bitcoin is not yet a currency, it is more a commodity (although it can really be thought of as both). Vendors accepting bitcoin are really taking it as they would gold, silver or coco pops: you charge them the amount of commodity at market price to get equivalent (example) dollar price, then, upon recieving gold/silver/coco pops/bitcoins, immediately cash them out to desired currency.
In this way, bitcoin is really facilitating, free, fast, (anonymous) payment.
In the same light, you do realise coinabull's prices fluctuate in bitcoin, in real time, in line with the BTC/USD echange rate. This is because hey are really working in dollars, like all other vendors (for now), or did you think they were randomly charging for gold?
If anything, Coinabull need to have faster customer service response times, granted, but in this exchange, to me, you appear to be the bad guy.
Sorry bud, I don't feel sorry for you at all, and think that you shoudl take this as a lesson.
/rant
Edit: Spelling
Firstly, you should see this post (funnily enough in another Coinabull thread), explaining how a metals trade works; https://bitcointalksearch.org/topic/m.1619768 (credit: rptiella)
Frankly, as others have said, you should consider yourself lucky that Coinabull are offering to buy the metal back off you, seriously. The fact that they are doing so at market rate is quite obiviously the correct course of action as any other would cause them to unnecessarily lose money, and they have done nothing wrong.
Secondly, before spending a large amount of money, and especially if you are spending it on somthing you know nothing about (precious metals), in a way you obviously do not fully understand (bitcoins), you should first seek information on the product and on the company. This may -shock horror- involve typing their name into google along with the word "review". Also, skim reading the terms of service (ToS) doesnt go amiss usually, when you have selected your business of choice.
You should, at a bare minimum, always read a companies return policy - it amazes me how people act surprised when a business quotes their own ToS, which was and always will be, freely available to the customer, both before and after the sale.
You have also been pretty immature about the whole thing; you "changed your mind" 18th April, which you are entitled to do, demanded a refund, which you are not entitled to, at which point this request was granted kindly by coinabull and your options laid out to you. So after 3 days you have started a SCAM thread, which is very childish and a blatent attempt to exploit coinabulls public rep in order to have your request dealt with faster, basically blackmailing them.
You were responded to April 21st (he's obv working Sundays) which is 5 working days after you originally requested a refund. This is not ideal, but they are not obliged to respond any faster (AFAIK). This does not denote a scam. Far from it. 24th April you are still claiming that you have had "nothing", which again is not strictly true.
It seems to me, you made a bad trade, lost some money and now you are being a petulent child about it, bitching on forums etc because you are upset that you got burned trading somethign you didnt understand.
Perhaps for future bitcoin purchases you should understand one thing; bitcoin is not yet a currency, it is more a commodity (although it can really be thought of as both). Vendors accepting bitcoin are really taking it as they would gold, silver or coco pops: you charge them the amount of commodity at market price to get equivalent (example) dollar price, then, upon recieving gold/silver/coco pops/bitcoins, immediately cash them out to desired currency.
In this way, bitcoin is really facilitating, free, fast, (anonymous) payment.
In the same light, you do realise coinabull's prices fluctuate in bitcoin, in real time, in line with the BTC/USD echange rate. This is because hey are really working in dollars, like all other vendors (for now), or did you think they were randomly charging for gold?
If anything, Coinabull need to have faster customer service response times, granted, but in this exchange, to me, you appear to be the bad guy.
Sorry bud, I don't feel sorry for you at all, and think that you shoudl take this as a lesson.
/rant
Edit: Spelling
Could you please tell me how can I scam them by simply requesting a refund?
If they want to seem like a legitimate business they MUST refund their customers.
Otherwise they are scammers.
If they want to seem like a legitimate business they MUST refund their customers.
Otherwise they are scammers.
I have had nothing but good experiences with coinabul. I agree with their stance here. You bought at a bad time and now you want to renege on the deal. If they allowed such things, they would be the victims of scammers.
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