Ken has promised that the refunds will arrive next week. Make sure you get yours
However, I've been in contact with ken on PM's over the last 3 months after getting nothing from CS and he has replied to most of my requests with the following recurring theme:
January 30, 2014, 02:25:51 AM
We have a back log in refunds and are processing those as fast as we can. If you have requested a refund from customer support then it is being worked on.
February 05, 2014, 01:11:34 AM »
That should have been processed, please contact customer service and tell them it has been 7 weeks.
February 05, 2014, 11:04:02 PM »
We had a little problem in December with BTC processing, so all Bitcoin refunds have to be checked, so that may be the hold up. I will look into why you refund has not be sent.
February 27, 2014, 07:13:29 PM »
Virtual Mining is currently processing and confirming pre-order refund requests.
March 10, 2014, 12:10:40 AM »
Refund to you ASAP.
March 11, 2014, 01:28:16 AM »
I have just hired a new customer service rep.
March 17, 2014, 03:57:11 PM »
Refunds will be processed in 2-4 weeks.
April 01, 2014, 07:29:34 PM »
Me:Ken, Given that refunds will never be processed, I'll take this deal to accept product from you instead of a refund.
Ken: I don't think so, we will just send you a refund.
April 07, 2014, 02:26:10 PM »
We will be issuing you a check soon.
...next week. Lets see if he continues to take the piss.