Is Kraken any good?
fuck Kraken in their tentacled face
-froze our account with almost no notice
-ran us through pointless KYC hoops, "support" was clueless, might as well have been flipping burgers, did not seem to believe that mining was a real thing.
-after weeks of support circular logic and being trapped in trades now gone bad due to locked account they finally figured out that the reason was that they were dropping support for our jurisdiction...a major tech heavy US state.
lost a lot of money there
Did they simply took your money and just tell you to fuck off?? :-O
I was forced to convert the entire account to BTC at a significant loss in a tight timeframe to move it off the platform.
The timing of these events was...not good.
Had "support" not had their heads fully inserted and had told us what was up at the beginning I would have had weeks to trade out in an orderly fashion...but no.
Incompetence or malice? With Kraken you get to take your pick. tm
I have told the story several times here, so my apologies to anyone bored by its repetition, but this account is the only revenge I get in this situation. I am never going to shut up about it.
Oh, ok, not THAT bad as if they had just taken it all... but bad enough.
I also have my share of complains about Kraken (I even posted it in their thread here years ago), mostly LIMIT orders not being fullfilled when the price clearly (and according to their own high/low price) was reached and crossed. But I have come to accept it as some sort of collateral damage for my trading profits there and the unavoidable fact that a good amount of my BTC were bought there so I will have to use them to withdraw to bank when the time comes. Of course, what I have currently there is reduced to the minimum and I won't send more BTC until the first batch safely reach my bank.
I don't trust any exchange anyways. But I know I am (almost) forced to use them.
And you do good voicing your concerns/complains. Maybe some day they (all exchanges) will be forced to higher "standards" of trust and best practice rules... Unfortunately we are not there yet and it is good people is fully aware of the risks.
On the other side, my opinion about Bitstamp is almost perfect. A pity they raised their trading fees to ridiculous levels.
