Thank you yes that's it they just said they dont support BCH and there's nothing they could do about it. I thought there was something else I could have done, guess I would just have to cut my losses.
I hope that it wasn't an expensive lesson. You should learn more about wallets (read this topic written by Lauda; most hardware wallets support BCH and you will be able to find software alternatives). Don't use the ones that don't allow you to export a private key or don't give you a recovery phrase (12/18/24 words).
Electron Cash would be probably the best choice for you since you wouldn't have to download much data.
