Topic: WARNING! 40 000 USD was stolen fom BTC-e.com account! - page 5. (Read 10771 times)

To be fair it's pretty hard for them to do something. Just think about it, the stolen account has been selling his LTC for CNH, CNH price went up. A lot of people made something on it. I personally made about btc in the ensuing panic. I saw in the btc-e trollbox people boasting about making much more. The thieves could have had several accounts. How do you suppose to go after them?

It seams like they ditched him off, blaming him alone for the theft because he had no 2fa enabled, which is insane, atleast they could track down where the money went and allow him to fight for his money.
Their support is terrible, i can confirm, but never did i expect something like this to happen.
Presuming op is telling the whole truth ofc.

cheers

Maybe your 2FA device has a virus and the hacker can able to obtain the code. Contact agatin the btc-e support, only they can help you.

No fishing email pretending to be from btc-e lately?

I'm pretty sure btc-e doesn't have your password in cleartext, only hash of it. So even if someone can look at internal btc-e database, he can't deduce your password.
And their's SSL is standard, otherwise your browser would complain. I just checked, it's TLS 1.2

If they have a thief inside a company, 2FA also will be hacked.
So tell me please the way how hackers can obtain my password, exluding trojan, and fishing? the only way to obtain my password from outside to hack https of btc-e?

So you had $40K in your account and you didn't even set up 2FA?

Without 2FA there are so many ways an attacker can obtain your password.

Confused a little bit here , from where you got this informations (that an account got hacked)  ? It wasen't your account , was it ?
EDIT : nvm I just read the last part

It was only btc-e account was hacked, email box was not hacked, so the thief just traded all my 40 K USD to his profit and to my loss. He changed  all my US dollars mostly to LTC, then sold LTC to CHG that’s the way how he did that. When contacting with BTC-E support and wanted them to investigate the situation they answered approximately the next:

“Hello, thank you for contacting btc-e support. We do investigation only when we have the official request from police (Police of what country they want???). We do all the possible to protect money of our clients. But you din’t set two factors authentication, that’s why we can’t be responsible for safety of your account. Thank you, feel fee to contact us”

So and other in the same style. You can blame only yourself, your computer full of viruses and you are poor victim of hackers and so on go f…k yourself.


Further more to look closer to the way how  it was done I suspect that somebody from the btc-e employees was involved or there SSL protocol is piece of shit and you can never be safe contacting btc-e.com. Also a history of the ip entrance gives a thought that the thief was exactly sure where he was doing,and how much money was there and that everything was ready for
 stealing and all that was done from the first connection, and  30 minutes!

The thief entered my account only one time at the time of the robbery, and there was 40 K. So everything was ready for the stealing. He bought LTC from all the sellers, then sold LTC for CNH. It was also the time chosen ideally for the robbery when the order line was minimal, in order to gain maximum, and fast.
To maximise his profit when selling my  dollars he should have also half of my money on his accounts.
My email box wasn’t hacked so if to suppose virus on my computer which let the hacker now my password so in that case he easily took my email password too because it was much easier and more profitable to withdraw money through email confirmation.
If not having virus on my mac (I’m experienced user, it is very rare situation having virus on mac, otherwise I should have installed it myself) that means that they have the big bug in there SSL protocol so that means that nobody is safe when connecting btc-e and that means that one day they announce as MTGOX did that we were hacked and all money was stolen
Even if I was fished, what is least probable because I’m experienced user, so in that case having my password the hacker should have entered once before the robbery time, to be sure how much money is there and to plan the operation and collect the resources.
The say that they need official request from the police! Isn’t it mockery is it? What country they need a police request? Cyprus? USA? Nigeria? Russia


 And the only conclusion I can make from that situation that they don’t want to investigate the situation because they understand that in that case they will find out that somebody of there employees is involved or there https connection has a big bug.