I think I'm reading this wrong, but I am very reluctant to make these kinds of threads. Even if they had just responded to ticket with 'our hot wallets are short, please give some time', I would get it
I understand delays in this space, which is why I very rarely freak out. However, after a long time with no response, suspicions get raised
The total between the two withdraws is only like .8 BTC-ish I think so it's not that big of a deal, but it's the principle, not the amount. The second one is .1 or something like that; I did a smaller one to see if the big one was stuck because of size limits or something (which, again, I would understand), but that's not the case, they both got stuck