Topic: ⚠️ Warning: Bons.com - Disturbing Practices, Unfair Fees & Manipulated Reviews (Read 735 times)

Hello, thank you so much for your time in doing your research.

As I mentioned earlier, Bons.com. and Bons.io are one project, the difference between them is the prioritization of payment systems, Bons.com prioritizes fiat currency while Bons.io focuses on crypto payments.

As stated by the author of this track negative reviews disappear from trustpilot under our influence, but as you can see all the reviews are in place and we always carefully examine each case and if there are any issues on our part, we always solve them in favor of customers, because we value our reputation, because it is much easier to lose it than to gain, that's why we are here.

 And as you may have noticed positive reviews are much more. 4.2 This is an excellent rating for this area of business.
And I think you will agree with me that even if everything works perfectly there will always be those who do not like something. Yes, we are not perfect as everything in our world, but we strive for the best quality of service in the field of gambling and thanks to your feedback we become better, thank you very much

     -    Well I took a look at the casino platform op is talking about, and this is what I discovered that bons.com and bons.io have the same background design. Meaning, only one has it obviously. Then when I also checked it on the review platform like trustpilot, I also saw some negative feedback on their platform as well as you can see below.

https://www.trustpilot.com/review/bons.com

Those are just a few of the negative reviews I've seen on that platform. It's a bit disturbing to just trust the money entering a casino.

You can look at my previous answers and see that they contain full information regarding this issue, we see all your requests and try to respond to them promptly. This is how we become better.

There, you answered your own doubts. I believe that every service, especially new services, should be given thr benefit of the doubt and we should build a positive and supportive community, plus give the service constructive criticism to help make the do their jobs better.

OP gave his honest review/opinion. THAT'S GOOD, assuming it's all true! Currently, the admins now have to do something to convince the community to play in their casino.

It's good to see you and your team actively answering all of our queries within this thread which is why I am a lot more confident about your site now and will definitely try it out soon.

You do have a point, but his statements seemed valid from back then though a lot seems to have changed now.

Thank you very much for your kind wishes, we will try to become better for our users and for this purpose the feedback from you is especially important, we appreciate it. That's why we are here to clarify unclear points and provide up-to-date information.

But when a topic is untrue and many users are misled by such statements, it is definitely damaging to our reputation, although as you can see there is no basis for this statement.

The author also claims that he is a long time user of the forum, but he is still a newbie and has no activity anywhere else except this thread. And let everyone draw their own conclusions

Yes, so far I see you have done something good and clarified the points in question and that is what is needed when someone is concerned about your project. Maybe you also need to realize that this thread is not some kind of accusation that is detrimental to the reputation you have built, but this thread seems to be a kind of inconvenience for users who complain about terms and conditions and fees.

I see you answered some questions and clarified them clearly, that is the best thing that will make your reputation improve. Anyway, I hope everything is fine and your project will get more and more attention from the community without ignoring the risks involved.

we can't judge them for now because they have not scammed anyone and probably Casino guru have not gotten enough information about the project so their score line is low for now but when the casino put everything in order then scoreline will rise and I believe with due time, all the necessary information will be giving to them. And as for the support team. If anyone wants to contact them, the person can contact through their representatives here and the two telegram bots. Both the Crypto Library telegram channel and the main bot of the casino for more information.

Glad we resolved the issue and got it all figured out. Anyway I want to thank you for your attention to detail, I'm sure you acted in good faith and were concerned for other forum members. And we as a team have those goals as well.

You are right, i already updated the post and want to publicly apologize to you, the link on the footer of the site let us validate the license and it's a legit one.

The fact that someone used the same license ID 8 years ago is still weird for me, but that's the way that Antillephone manages their licenses, and is totally out of your control.

Thanks for clarifying this and for the fast answer, that's what i call great support and already leave a merit for it.

Thank you very much for your in-depth research, I think it would be useful for the rest of the forum to read it and draw conclusions regarding the author of this thread and the untrue information regarding our platform. Our team is very grateful to you for taking your time to check it out and thus revealing the truth to the rest of us, we really appreciate it.


- I believe running a signature campaign without an ANN thread is OK, although you have a point that it's a way to address issues and it could also be used as a public live support for the casino.

- Because Bons is a centralized service, the casino can and WILL run their service their way, and make the decisions that they believe will be good for the business, although debatable.

- Unless someone was actually scammed by Bons, I believe OP should merely post a negative review without gaslighting everyone into believing that the casino is a scam.

BUT having that said, would I play in this casino with hidden charges, intrusive KYC, and high threshold for withrawals? NO.
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Hello, very grateful for your review. As I mentioned before we have an ANN thread where we answer any questions you may have regarding our platform, prodding activities or the brand in general, more details can be found here https://bitcointalksearch.org/topic/bons-telegram-5000-prize-pool-tournament-for-bitcointalkers-exclusively-5484894
We value our reputation and work hard to improve the quality of our product, so we have absolutely no interest in deceiving community users and our community as a whole. After all, it is thanks to you that we become better and more attractive.


Hello, we appreciate your meticulousness and attention to detail, but there are a few points I would like to clarify:

1. The forum link you provided started in 2013 and the last post in it was in 2016. I don't know how relevant 8 year old information is to you, but in any case it's your right to choose your sources where to get it.

2- Licenses have been using dynamic printing for a long time now, which expires after 20 minutes of an open page.
To check if the license is up to date you need to go to Bons.com or Bons.io and at the bottom click on the Antillephone icon . and you will see that the license is valid and we are in a legal field to work in.


 
I urge you to verify the information before making it public, because these posts may confuse forum users and you are harming our reputation unnecessarily.

Please be more careful


Hello, we value our reputation and play fair, as you can see none of the questions we have asked have gone unanswered and no evidence has been given that we are not playing fair.
In any case your best advisor is your own experience, you can go to Bons.io or use our telegram bot @Bons and you will see for yourself. Otherwise I wouldn't suggest you such a risky experiment if I wasn't sure of the product, would I?

It's quite tough to tell whether this particular casino will scam customers or not at a certain point in the future. A signature campaign doesn't automatically legitimise them and sites like Betnomi etc can attest to that.

Their team seem to be trying to address all of these accusations in this thread, but they clearly aren't doing enough. Confusing and complicated mess!

There is a problem about the license on this casino, the Antillephone NV 8048/JAZ has been used by many casinos in the past, and a lot of them end up as a scam, source: https://www.casinomeister.com/forums/threads/8048-jaz-license-can-someone-explain.57269/

And when we try to validate the domain with the Antillephone validator, it says the domain isn't valid.

https://validator.antillephone.com/validate?domain=bons.com
https://validator.antillephone.com/validate?domain=bons.io

I would recommend being extremely careful while dealing with this site, because when you send them your personal data on the KYC process you don't know who they are, and you will not be able to complain in the future with the license provider because they don't have a valid license.

UPDATE:

I was wrong, we can validate the license in the icon on the footer of the site, and it's a valid one.

- I believe running a signature campaign without an ANN thread is OK, although you have a point that it's a way to address issues and it could also be used as a public live support for the casino.

- Because Bons is a centralized service, the casino can and WILL run their service their way, and make the decisions that they believe will be good for the business, although debatable.

- Unless someone was actually scammed by Bons, I believe OP should merely post a negative review without gaslighting everyone into believing that the casino is a scam.

BUT having that said, would I play in this casino with hidden charges, intrusive KYC, and high threshold for withrawals? NO.

Note: Started checking the website before bons' reply but I'll still post what I found as it provides depth to the issue.

I decided to make an account since some things from OP's claims are easy to cross check

Yes, there is a 10% fee on withdrawals but according from their payout rules, this only applies on your 3rd withdrawal for the day (with no deposit in between) since the first two are free -- it's actually a sweet deal you can take advantage of imo.


ETH minimum withdrawal amount is also at equivalent of 50 bucks



I'm not sure what's this for though because the actual USDT has a minimum of 10 bucks and no coin appears to have 5 bucks minimum.

In any case, if OP stands by their claims, we would need some sort of supporting information from their end.

Hello, we have a thread Bons Telegram | 5000$ Prize Pool Tournament for Bitcointalkers Exclusively

where we answer all questions from forum users and are open to feedback and suggestions, you can go and see for yourself.
What is written in this thread has nothing to do with reality.
You absolutely do not need KYC to play on our platform, you can log in using Telegram bot @Bons and get started without wasting time on verification.


We have just started our way on Bitcointalk, so so far our campaigns are not so large, but we have big plans and ambitions for the development of our project and in the future we plan to become only better for our users. Thank you for following us and giving us valuable advice, thanks to you we will be able to pay attention to our shortcomings and get better with every feedback.


Hello, what was written in this thread is absolutely incorrect, you can see for yourself by going to our Telegram bot @Bons and check the withdrawal amounts. All of them are formed on the basis of the network commission and have different amounts, but for example the amount of the minimum withdrawal of ETH, which is mentioned in the track, is 50$, and not 800$, which indicates the unreliability of information from the author and the desire to harm our reputation.
Also regarding KYC you can enter through our bot in Telegram and start playing immediately, without additional KYC procedures and you will have access not only to deposits and withdrawals, but also to welcome bonuses.
Also regarding trustpailot I can say that all reviews published there remain in place, you can check this by going to trustpailot and see the reviews. Of course, there will be negative ones among them, because there is a human factor and people can make mistakes and shift responsibility to the product. If it is a defect on our part, we always take the client's side and solve the issue in his favor. This may be why customers delete negative reviews after their issue has been resolved. This is how we handle negative feedback and protect our reputation.


Yes, it is the same project, the difference is in the positioning of payment systems, in Bons.com privilege is given to fiat payment system, in Bons.io vector is more directed to the use of cryptocurrencies. You can check for yourself, everything works fine and everything said in this thread is not reality.


You are absolutely right, it is the same project and bons18.com is a mirror link.  The only difference is the priority of payment systems. Bons.com is more suitable for fiat currencies, and Bons.io for cryptocurrencies

But this has no effect on the work of the product or on the fact that the author of the thread writes things that do not correspond to reality. You can make sure of it yourself in any convenient way for you, check the ease of registration and the amount of minimum withdrawals.

Hi, thank you very much for your attention, but I assure you, if you use our platform yourself you will see that nothing of what you have written is true.
You may also notice that despite the fact that the author claims to be a long time user of the forum, he has no other activity besides this thread and is in newbie status.
I will not tell you who to trust and who not to trust, you can just use our Telegram bot @Bons and make sure that the information is absolutely untrue.

There’s a high chance that they are the same casino and just use a mirror link because the two website is identical when you visit. Typically casino usually secured their website in multiple domain and use it as mirror link.

But this thread is not updated anymore for almost 6 months which we don’t if the casino already improved or not since there’s no info in the OP. Besides, the casino reps don’t have a chance to defend their brand when this thread was created since they are still not active here. I’m not sure if this warning really standing because the OP didn’t mention if there’s no improvement than on the casino since this thread created.

Yeah, but I guess this is the first time that he handled a project it I'm not mistaken, and maybe he didn't do his due diligence to check the project itself unlike experience manager like you.

But let's see if the official rep come here and address the issues, and if the *.com and *.io are indeed the same casinos. And if yes, then it doesn't look good for the project or even for the campaign manager, just saying.

Managers or people trying to be managers should at least try to do a little research before accepting a job. Everything mentioned from the OP isn't exactly a solid scam accusation, but more a warning for potential accusations regarding KYC policy and heavy fees.

I would like to see bons rep come in here and address concerns.

If we do manual check by visiting both .io and the .com, they are exactly the same so it must be a mirror link. There is also one other mirror link bons18.com, this link is given to all users who try to play/visit this casino through their telegram bot. Seems that Crypto Library did not do some researches first before he accept the offer from this casino to post an ANN thread or before he contacted them to offer his service to post ANN thread for them.