I recently started messing with Jaxx wallet for a couple of alt coins and noticed today that one of the instances of the wallet, specifically the chrome plugin, quit updating the Zcash wallet after an extension update on May 25th.
I can still access the wallet from the desktop application and by other methods but I figured I would open a support case with Jaxx regarding the chrome issue since uninstalling/deleting the plugin/resetting the cache had no effect on my system. I did some reading online and found other people with similar issues that appeared to have self resolved over time while others indicated they had to contact support.
So contact support I did and here is the canned message I got
Your ticket request has been received. Our team will get back to you as soon as possible. Please bear in mind that due to the unexpected growth that we as well as blockchain technology are experiencing, we have been overloaded with support requests and will take between 24-48 hours to respond instead of our usual 8 hours.
We understand your concerns and are grateful for your patience; please know that we are working on improving our customer success process in order to provide the best attention possible and keep setting the standard for the industry.
Please note that we have a comprehensive Help Centre which can answer most questions. Take a moment to visit the page below to see if your question can be answered:
FAQ page:
https://decentral.zendesk.com/hc/en-usHere are some of the most common issues that users are currently experiencing:
1. ETH transactions showing up in the ETC wallet
2. Ethereum Classic (ETC) send not fully functional
3. Golem (GNT) send not fully functional
4. Bitcoin (BTC) blockchain network extreme congestion (industry-wide issue)
5. ShapeShift transactions not being received right away (ShapeShift congestion)
We are aware of these issues and will have a fix for you soon. If your issue is BTC related, please increase your mining fee to Average or Fast (Settings) for faster confirmations.
**Please also note that we do not recommend that you point your mining payouts to any of our services. Receiving payouts may cause issues on your end and potentially on our end.**If you find your answer before we reply, we’d greatly appreciate it if you’d let us know by replying to this email.
Thank you for your patience. You’ll hear from us soon!
Decentral Customer Success Team
Notice that part in bold... all I can say is "Wow" when I read that piece. Jaxx is very up front about this in their support case canned e-mail but no where on their website do they say "Hey miners, don't use our wallets"
Thought I would pass this info on as a warning to those out there using this platform for mining payouts.