Hi there!
Iv4n, we would like to provide an update regarding your recent withdrawal request! As per our policies outlined in Section 5.1 of the Pay-outs and Bonuses guidelines, there is a €4,000 limit on account for withdrawals per week. You can review the full policy at WEISS.
We are closely monitoring your case, and we assure you that the process is proceeding in accordance with our standard procedures, as is the case with all transactions on our platform.
We wish everyone good luck and huge winnings! Remember, we are here to help with any of the cases that may arise. Cheers for your winnings!
Withdrawal should be once and not phase one and phase two. If the gambler has all the criteria then pay him at once. €4,000 limit to pay out is a big amount and those are some of the things gamblers were trying to avoid. This withdrawal limit and delay in withdrawing has made some gamblers to left some casinos. You guys should review your withdrawal process because no gambler will like to waste time in withdrawing and you can see what Iv4n has said, he will not deposit and play games for now until he successfully withdraw the funds. This will make many to place withdrawal because they don't want stories that touches the heart. Op I advise you guys to review the withdrawal process.
When I spoke to support they didn't mention that rule about the maximum weekly payout... as I shared with everyone, their finance department gave their advice about the withdrawal, but even they didn't bother to point out the Section 5.1 rule.
Anyway, the max weekly payout of $4k is ridiculous, I am not even a serious player, there are many others who wager a lot more... if people can play slots (or other games) with higher bets where wins can be measured in thousands of dollars it's not nice to have a "funny withdrawal limit".
Another casino where I won something similar handled my higher withdrawal in minutes... where I don't even have completed KYC.
PS Still waiting for the second part... maybe it will take a whole week, but I will wait.