Sadly, this happens every time. Whenever I read about someone’s kidnapping, the next story is that they died in the hands of the kidnapper. The kidnapper killed the victim in order to erase all the evidence and eyewitnesses.
Regarding the KYC, then this was only an exception case, I would say. But many times legit and genuine people face difficulties doing the KYC. The process of KYC should be different, according to me. While registering a casino, only the real name should be asked by the casino. If the deposit comes from that name only, then you are free to use the funds, but if the deposit comes from a different name, then force them to undergo KYC. This will reduce the KYC complications, and the legit people can hide their identity.