I am a trader or at least that is how i see myself. I trade on binance, okex, idex, mercatox, bittrex, houbi and some other exchange. Lately i notice a lot of new crypto exchange popping here and there. And as much as i know and safe guard my password and secure my account with 2fa, I am still curious of the factors other traders consider when they are signing up on a new exchange. Would love to know some of your key factors so i might look into those too.
There are some platforms that are really good and has every features you will ever need, but their only problem will be the support team, although they are not scam, but due to the poor support people will start to believe that they are scam.
I’ve experienced that before, a good exchange but you will find it difficult in reaching out to their customer support because they never get to reply. Best thing to do is to abandon them and look for another exchange. Some of them do have a responsive support, but they are never able to solve your problem.