What is the biggest problem you think AI can fix in gambling

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Quote from: KiaKia on March 23, 2023, 09:56:55 AM

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

It would be interesting to see if AI could be utilized at building more effective random number generators or analyzing the existing ones available. They underlie the whole mechanism that casinos rely on to drive profitable results and are always gamed to the advantage of a casino. It would be interesting to see if there are any potential weaknesses in games are setup, although they will still rely on some variance, this sort of probing could find bugs in the games which would highly benefit either the host or the player to know about. It could also try many different combinations to spot patterns which a player might overlook, but which could be very profitable if played correctly.

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Quote from: maydna on March 26, 2023, 09:59:13 AM

Quote from: goaldigger on March 26, 2023, 02:23:17 AM

Quote from: len01 on March 25, 2023, 05:16:23 PM

if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.

AI is indeed a big help for the security purposes of any site, that can easily be used to determine fraud and suspicious transactions, let’s just hope that they will still go for the due process and not purely rely on AI since we don’t know its efficiency. Also, using AI for customer support is not good they barely solve your concern and some companies already have this but the issues remain unsolved.

Perhaps, they want to try support services using AI technology and see how their customers react. If customers complain about AI performance, then the casino should fix the AI flaws and maybe they don't need AI to help casinos deal with customer complaints. Maybe AI is not yet able to solve problems for customers, but it could be achieved in the future when AI technology has developed faster. If customers have more complaints about unsatisfactory AI service, the casino should be able to listen to those complaints and fix them immediately.

It will be difficult for AI to fix customer problems as AI is just a database full of information and is trained and fine-tuned to reply to difficult situations.No matter that they can do that,each customer has a different problems and as such AI is not well established right now as technology and cannot be a good tool to assist in customer support problems.Even if AI becomes much better in technology with the passing of time I doubt it can substitute a real human to deal with other human beings as humans get along much better with each other rather than talking to a bot.I know that most well reputable sites in their customer support they start with some form of AI,they start with a bot but just to ask the first questions and then they pass on the case to a human.

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Legality of it, customer service of every gambling casino (maybe? Cheesy

), frauds and cheats being done by users with 100% accuracy.

Some of these might not happen or might not even need an AI to solve, but if there's something that an AI can fix, I guess it's the legality of the website. I mean if an AI can check it's past and can search online if there are some complaints against them then good. AI's ability is limitless, and we've seen AI websites already that we've never seen before. We've seen AI websites that are doing what we can't do in the past in a quicker way. Legality of a gambling website is very much needed for the users to trust that website.

Right now, I can't think of any way that an AI can solve in gambling, but who knows. We might see AI and gambling together in the future.

maydna

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Quote from: goaldigger on March 26, 2023, 02:23:17 AM

Quote from: len01 on March 25, 2023, 05:16:23 PM

if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.

AI is indeed a big help for the security purposes of any site, that can easily be used to determine fraud and suspicious transactions, let’s just hope that they will still go for the due process and not purely rely on AI since we don’t know its efficiency. Also, using AI for customer support is not good they barely solve your concern and some companies already have this but the issues remain unsolved.

Perhaps, they want to try support services using AI technology and see how their customers react. If customers complain about AI performance, then the casino should fix the AI flaws and maybe they don't need AI to help casinos deal with customer complaints. Maybe AI is not yet able to solve problems for customers, but it could be achieved in the future when AI technology has developed faster. If customers have more complaints about unsatisfactory AI service, the casino should be able to listen to those complaints and fix them immediately.

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Quote from: Crypt0Gore on March 26, 2023, 01:13:33 AM

Quote from: qwertyup23 on March 23, 2023, 11:09:32 AM

Quote from: KiaKia on March 23, 2023, 09:56:55 AM

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

I do believe that the integration of AI technology can further strengthen the security features of a gambling website. But there are still some instances where a manual checking with a representative is to be preferred. Relying completely on AI can have its certain drawbacks in which a normal operation of a person handling the business is still superior.

Personally, I would vote that AI be integrated but not on all processes. The technology of AI is still yet to be perfected as of the moment and this can at least apply supplementary rather than mainly.

Artificial Intelligence is differ from Bots, just want you to know that, I doubt that AI can make mistakes vs humans, if chatGPT can be this brilliant I doubt it will make mistakes when it comes to doing some paper works or looking for faults and fraud in a system, humans are likely to make mistakes at work easier because of distractions, stressful day, bad mood etc but AI has no feelings, they do what you ask them to do.

The only possible problem that could occur is the dev launching AI technology that's not been tested aggressively or hasn't passed the normal test with time, this is where some malfunctions may take place.

I have to agree with you. The main purpose of AI is also to aid us and lessen the work, as you guys have said let the human make the final decision while the AI will filter all the possible work that needs to be done. The issue regarding withdrawal delays, shady platforms, and overall technical problem will be resolved immediately once the AI is integrated into the platform.

Though there're so many concerns regarding people losing their jobs because of AI, I don't really think it will effect negatively since those people will only have to focus into something else more productive, and there is a very high chance that along with AI, it will pave another way for new opportunity.

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AI is still not independent and can act without need a human as an operator, so there's will be no big change will happen. It's different if AI can be operated without a human because they might replace most of human jobs e.g. become a live support, creating a report, become a store keeper, etc.

I think the biggest problem now faced in most of casinos are poor support and handling a complaint, it can be fixed with AI when AI can be operated without a human.

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Quote from: len01 on March 25, 2023, 05:16:23 PM

if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.

AI is indeed a big help for the security purposes of any site, that can easily be used to determine fraud and suspicious transactions, let’s just hope that they will still go for the due process and not purely rely on AI since we don’t know its efficiency. Also, using AI for customer support is not good they barely solve your concern and some companies already have this but the issues remain unsolved.

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Quote from: qwertyup23 on March 23, 2023, 11:09:32 AM

Quote from: KiaKia on March 23, 2023, 09:56:55 AM

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

I do believe that the integration of AI technology can further strengthen the security features of a gambling website. But there are still some instances where a manual checking with a representative is to be preferred. Relying completely on AI can have its certain drawbacks in which a normal operation of a person handling the business is still superior.

Personally, I would vote that AI be integrated but not on all processes. The technology of AI is still yet to be perfected as of the moment and this can at least apply supplementary rather than mainly.

Artificial Intelligence is differ from Bots, just want you to know that, I doubt that AI can make mistakes vs humans, if chatGPT can be this brilliant I doubt it will make mistakes when it comes to doing some paper works or looking for faults and fraud in a system, humans are likely to make mistakes at work easier because of distractions, stressful day, bad mood etc but AI has no feelings, they do what you ask them to do.

The only possible problem that could occur is the dev launching AI technology that's not been tested aggressively or hasn't passed the normal test with time, this is where some malfunctions may take place.

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Quote from: Findingnemo on March 23, 2023, 10:32:08 AM

If I am not wrong even an offline casino introduced something called face recognition which finds behaviour of all the gamblers of table and alerts when someone is cheating like making set-up, giving hits with sign language, counting cards,etc.

Still AI technology is in the infant stage so we can't be sure about their accuracy over handling of anything related to abusing their ToS, what if there is some glitch in the system so AI blocked some valuable customers of casino which will ruin the reputation as well as revenue generation. So as of now it can be used to assist but it shouldn't be given the authority of making any decisions so the human can cross check and make final decisions.

You're right mate and since the AI are still in their infant stage, I think they shouldn't be given the singular power to make final decisions as they are expected to follow given protocols and any slightest bridge is dectated and in my view, I think AI should be used for dectation while humans do the final decion.
The gambling industry has suffered so hard in the hands of the law as a result of their platforms used for money laundering and that was one of the reasons, AI was introduced into the gambling industry and I believe it has been helpful as there have been alot of trigger point raised by AI.

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Quote from: harizen on March 25, 2023, 02:46:22 PM

Quote from: Hispo on March 23, 2023, 09:13:07 PM

Well, a little difference I see is that a live agent is likely to have access to the account information of the person in the casino.
I am not sure if the casino staff would think it is good idea to give access to such vast bulk of sensitive information to an AI, in the end, I believe that human beings taking care of small cases will be necessary to avoid even worse incidents, leaks and whatnot.

Account information is always visible to the agents. Sensitive information is another different topic and obviously, why such a casino tech or devs will share sensitive cases related to accounts in an AI Technology? These developers are not that dumb not to apply some limitations on what AI can do and besides, I doubt sensitive information will be leaked just because of using AI.

Besides, there are even gambling sites where live agents didn't even know how to respond accurately. These AI might solve those cases most of the time.

There many casinos online after all, it could only take one of them (being big enough to have a several Gigabytes of KYC information) to "trust" an artificial intelligence to manage that information, so they can operate with less personnel.

Even if the common sense tell us that giving that information to a machine is not a good idea, the temptation of saving money may be appealing to some staffers. The Artificial intelligence is still a new technology so I cannot say if a leak through it is possible or not, I would say it is, but I am not a software engineer.

I would rather if AI could just take care of questions about promotions, events, ect. and Leave things like account management, account recovery and problems with funds to actual human beings, at least for now.

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Quote from: KiaKia on March 23, 2023, 09:56:55 AM

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

I really think that customer support is perfect for an AI as smart as ChatGPT, currently the bots which are used to interact with gamblers are not very good as they cannot understand anything from which they do not have the appropriate code.

But an AI is different, an AI can improvise and adapt itself, so if given enough data about the problems gamblers face and how to solve them, then an AI could become incredibly efficient and resolve most of the problems gamblers have when making some bets at their preferred casinos, and only a very small subset of issues will now be attended by humans and this will make them more efficient at solving them as they now will have more free time to do it.

len01

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if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.

sunsilk

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What's the biggest problem that casinos do have? Maybe the verification of bets is gonna be like the answer on it since with what I see were just mostly scam accusations on how gamblers think that they've been cheated.

So, for every result of their bets, they'll just be given an automated response through the AI that verify almost everything that they've done and it's for the transparency.

I guess that might be one of the biggest problem that AIs could solve in relation to the casino's side.

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Quote from: KiaKia on March 23, 2023, 09:56:55 AM

I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

No doubt it can be a good help as long as the execution works properly.

From the very first place, gambling sites won't use AI technology if they will think it won't bound to help them in some important cases.

Unfortunately though that it might lead some gambling sites to reduce their manpower as AI will cover now most of the work that there's no need and not necessary for humans to work on certain tasks.

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Quote from: Accardo on March 25, 2023, 04:02:12 PM

Two things I think AI can resolve in the gambling niche are provably fair and payback percentage genuineness. Many casino sites present to players what they don't actually offer to them. AI can easily detect if the casino is genuine in their words and terms of service. For instance, a casino that claim to payout 90% but delivers 85%, AI can boldly flag such a casino as deceitful. Hence, talking about AI in gambling it should be for and against the casino. So, if individuals or players can train their AI to penetrate casinos using their API to provide such legitimate information to the public, many players wouldn't fall prey to organized lies made up by the house.

On the other flip, the casino can also use AI to hint newbies on the risk of gambling and advise them not to play more than they can lose. It'll help reduce many complaints raised by unguided newbies who lost it all.

AI can do a lot in the gambling business but it depends on what it is being programmed to do.
However, the casino itself should be ready if it is tasked to detect the provable fairness of the site.
It means, they should really be practicing the fairness all the time, no exception of any situation.
In addition, they can verify the house edge of the casino, as claimed by the casino itself.
Usually, players don't verify or don't know how to verify if the displayed HE is true or not, so maybe AI can verify such feature.

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Two things I think AI can resolve in the gambling niche are provably fair and payback percentage genuineness. Many casino sites present to players what they don't actually offer to them. AI can easily detect if the casino is genuine in their words and terms of service. For instance, a casino that claim to payout 90% but delivers 85%, AI can boldly flag such a casino as deceitful. Hence, talking about AI in gambling it should be for and against the casino. So, if individuals or players can train their AI to penetrate casinos using their API to provide such legitimate information to the public, many players wouldn't fall prey to organized lies made up by the house.

On the other flip, the casino can also use AI to hint newbies on the risk of gambling and advise them not to play more than they can lose. It'll help reduce many complaints raised by unguided newbies who lost it all.

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Quote from: bittraffic on March 25, 2023, 02:00:56 PM

Answer phone calls, if possible. AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

In my opinion, artificial intelligence will obviously be useful in casinos, sports betting, and in principle in many other areas. I do not know whether it will bring problems to people who play by the rules, but those who abuse promotions and bonuses will clearly have a hard time, because artificial intelligence is able to analyze activity and data very quickly.

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Quote from: uneng on March 25, 2023, 03:17:10 PM

~snip~
Maybe with the upgrade of AI support through the most recent technologies the services can become more efficient for the customers, what is also good for the casino, since they will solve issues faster with less human employees needed for that purpose.

^Definitely right, because of its automatization of using AI, it quickly answers gambler's queries but I don't think it will give pure satisfaction especially if we know we are talking about AI not real staff. This is the center of improvement when you are using AI in your gambling platform, it will enhance the customer experience, and increase profitability. This can help casinos reduce costs and improve overall efficiency and that is I think the benefits of the casino upon using such AI which is a very hot topic these days.

uneng

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Quote from: bittraffic on March 25, 2023, 02:00:56 PM

Answer phone calls, if possible. AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

To improve support is a good usage for AIs in gambling platforms. Personally I think the automatic support from businesses and companies in general are pretty lame yet. Instead of solving the issue presented by the customer they make things more complicated, waste time, while annoying the person on the other side of the communication considerably. After all you always have to ask the bot or AI to put a real attendant on the chat to have the problem solved.

Maybe with the upgrade of AI support through the most recent technologies the services can become more efficient for the customers, what is also good for the casino, since they will solve issues faster with less human employees needed for that purpose.

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Quote from: Hispo on March 23, 2023, 09:13:07 PM

Well, a little difference I see is that a live agent is likely to have access to the account information of the person in the casino.
I am not sure if the casino staff would think it is good idea to give access to such vast bulk of sensitive information to an AI, in the end, I believe that human beings taking care of small cases will be necessary to avoid even worse incidents, leaks and whatnot.

Account information is always visible to the agents. Sensitive information is another different topic and obviously, why such a casino tech or devs will share sensitive cases related to accounts in an AI Technology? These developers are not that dumb not to apply some limitations on what AI can do and besides, I doubt sensitive information will be leaked just because of using AI.

Besides, there are even gambling sites where live agents didn't even know how to respond accurately. These AI might solve those cases most of the time.

Topic: What is the biggest problem you think AI can fix in gambling (Read 528 times)