I lost access to my registered email address at Poloniex a few months ago. I had email link requirement ticked, for any withdrawals. I therefore have access to the account, but cant withdrawal anything.
On 2nd Feb i sent a message through Poloniex to advise what i need to do to resolve. On the same day, i was told it would be 'escalated'.
For 4 days i hear nothing, so on the 6th Feb, i sent another message through Poloniex, and i sent a message to Busoni via this forum. The next day (7th Feb), i receive an apology for delay from Poloniex, and asking for more details of my problem, which i replied to that day.
Two days later, on 9th Feb, i am asked to supply screenshots of my account and IP address. I replied that day with requested details.
Its now 11th Feb and ive had to send another message through Poloniex, as its all gone silent again, not only from Poloniex, but Busoni has also chosen to not reply to my three messages via this forum, despite him logging in.
Ive always trusted and respected Poloniex/Busoni, but for me, its big red flag time. Nearly 10 days to sort out this relatively simple issue is questionable at best, or something very wrong, at worst.
@Busoni I would like access to my funds today, or is there other issues to consider here?
Jesus. I would escalate it legally if they continue to hold the funds. For an exchange with such a volume, they really should have better Customer support standards. Keep us updated.