You have to understand where they are coming from. Never would have they thought that their customers based would literally goes to thousands in short amount of time specially when bitcoin is going up. That's why we have this kind of lagging that makes us so frustrated and it a matter of minutes, instead of making tons of money, we ended up losing.
But its no excuse though from their end, they are business and just like any other businesses, they should make their customers happy. They need to upgrade everything from server infrastructure to support because if not for us I'm sure that they won't be making tons of money today because of the crypto world is booming.