Who else from Avalon batch 1 hasn't received a unit or shipping information? - page 4.

Begru

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Quote from: jerseyjon on June 16, 2013, 12:32:16 PM

Just got a reply to support query...my Batch 1 order has been confirmed and I have a DHL ref, so hopefully will arrive in the next couple of weeks. It got tied up due to a mismatch on funds receipts.

That's the long overdue good news. Not so good...my Batch 2.1 order for 2 units got added to my account and then a day later is showing up as cancelled !? Sad

Lucky guy on one side ;-)
Our account was unknown, open a new one with the same name ==> empty!!!
WOW, what a great system from Avalon.

Bowjob

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it would be interesting if Yifu refunds with the BTC amount paid.. or do it with $1500 in btc ala BFL.

anti76

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Order # 200000846 do the delivery or return of funds to address 1MAv44YHbeh9mt3tHUdxDqG7J8acjA9byh

waited 5 months. no 6 Avalon devices that were paid or refund.

will no longer have to deal with yifu.guo @ avalon-asic.com

anti76

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Do either a refund or delivery.

jerseyjon

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Just got a reply to support query...my Batch 1 order has been confirmed and I have a DHL ref, so hopefully will arrive in the next couple of weeks. It got tied up due to a mismatch on funds receipts.

That's the long overdue good news. Not so good...my Batch 2.1 order for 2 units got added to my account and then a day later is showing up as cancelled !? Sad

Begru

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yes, we got a email. Try to login with the user and PW as we do alltime ==> now we are unknown user.....no login possible. It seems it was a automatic generated email. Send email to avalon....and wait....

SebastianJu

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You noticed that avalon now gives support? I tested it last night... i got a very quick positive answer (about chip batches).

anti76

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If there are representatives of the avalon team, let them answer when I get device? Order #200000846

SebastianJu

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Or is there a phone-number known from avalon? I mean its a company registered in china isnt it? The info should be possible to find out.
If i would have known the trouble with avalon i would simply have bought some more asicminer shares and thats all.

SebastianJu

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Quote from: Begru on June 09, 2013, 11:20:32 PM

Quote from: SebastianJu on June 04, 2013, 05:24:13 PM

Quote from: melmo on June 04, 2013, 03:18:22 PM

Quote from: SebastianJu on June 04, 2013, 11:09:15 AM

I already thought about going to chinese subforum and pay someone there that is going to visit them. Its unbelievable that even their payment provider cant get in contact with them. Or zefir, who lost 782.1BTC because a payment took longer than 8 hours to confirm.
Something must happen. Im not sure why they do like nothing is happening out there. What must happen that they get that this non existing support is a problem? A demonstration before their companies rooms?

Wait a second, you can visit them? It's probably worth the airfare, but of course you would have to actually be in communication with them so they have units ready for pickup.

I cant visit him easily. So i wrote i thought about searching someone in chinese subforum here at bitcointalk that lives near avalon. So that this person can visit them and ask the questions that should be asked.
I dont want to pickup, i only have questions. And since they dont speak with their customers anymore i thought of this way to contact them...
Its pretty useless trying to get in contact. I think i got lucky when i opened a help-thread at bitcointalk but emailing avalon, or emailing directly yifu, opening a ticket or spam the irc channel didnt work for me yet. I can understand that people slowly get angry.

Let me know where Avalon exactly is located

I dont have a clue. Does someone who got a miner knows the address or is there only the address of the shipping provider? At least the bill should contain the address right? Anyone?

Begru

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Quote from: SebastianJu on June 04, 2013, 05:24:13 PM

Quote from: melmo on June 04, 2013, 03:18:22 PM

Quote from: SebastianJu on June 04, 2013, 11:09:15 AM

I already thought about going to chinese subforum and pay someone there that is going to visit them. Its unbelievable that even their payment provider cant get in contact with them. Or zefir, who lost 782.1BTC because a payment took longer than 8 hours to confirm.
Something must happen. Im not sure why they do like nothing is happening out there. What must happen that they get that this non existing support is a problem? A demonstration before their companies rooms?

Wait a second, you can visit them? It's probably worth the airfare, but of course you would have to actually be in communication with them so they have units ready for pickup.

I cant visit him easily. So i wrote i thought about searching someone in chinese subforum here at bitcointalk that lives near avalon. So that this person can visit them and ask the questions that should be asked.
I dont want to pickup, i only have questions. And since they dont speak with their customers anymore i thought of this way to contact them...
Its pretty useless trying to get in contact. I think i got lucky when i opened a help-thread at bitcointalk but emailing avalon, or emailing directly yifu, opening a ticket or spam the irc channel didnt work for me yet. I can understand that people slowly get angry.

Let me know where Avalon exactly is located

Begru

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No, avalon is quiet as before....

melmo

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Anyone in this thread receive anything recently?

anti76

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BitSyncom when the delivery?

FCTaiChi

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decentralizedhashing.com

Don't worry, they're safe in Kansas.

jspielberg

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My guess is that until they have the SMT line dialed in, building the custom parts of these machines is a pain in the butt (i.e., they need to schedule time on someone else's SMT line).

Having to deal with the one off problem components and diagnostics even more so. It seems like they attempted to built them to be bullet proof so they wouldn't have to deal with support headaches. Unfortunately it looks like they still have 3% or 4% that need some kind of assistance.

Tigggger

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It's shocking that a few still haven't received their batch #1, and there is also a user who's machine arrived broken who despite initial promises from avalon still hasn't heard anything about a replacement

I get these are technical guys who don't want to deal with all the customer service but why the hell don't they just hire someone to process emails and support tickets, they'd be happy and customers would be happy, it's not like they can't afford it.

alfabitcoin

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Or browse as guest wo registering...

SolarSilver

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Quote from: anti76 on June 05, 2013, 01:30:53 AM

BitSyncom you still every day on the forum. reply.

Actually Last Active: May 28, 2013, 10:45:24 PM

https://bitcointalksearch.org/user/bitsyncom-68196

Nothing prevents people from creating a second account for discrete browsing of course ;-)

anti76

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I want an answer - will be delivered within a week or not?

BitSyncom you still every day on the forum. reply.

Topic: Who else from Avalon batch 1 hasn't received a unit or shipping information? - page 4. (Read 19431 times)