My first thought was that he was just stonewalling and spreading false information to confuse and stall, because bitcoin is a threat to PayPal.
As far as eBay transactions are concerned, even a total switch from the current PayPal system to bitcoin would not diminish eBay's profits, because they could still take their high percentages on each sale. They could use bitcoin along with traditional money and profit just like before.
However, PayPal is currently trying to expand its business to non-eBay transactions, in effect trying to become a new global player in the money transfer field. They could kiss that business goodbye, as soon as people noticed that with bitcoin they would not need PayPal any more.
Has anybody followed PayPal's global plans and can comment on these thoughts?
2.) They weigh these issues: making a competitor more popular vs. making money from accepting Bitcoin
Even if they would convert Bitoin into PayPal USD for free they would still make a ton of profit from their horrendous fees. If they would let you convert on demand it might be really useful, somewhat similar to a Bitcoin credit card.