[...]
I agree with you here. The Mediation business is a trust business, and there is no guarantee that they won't sell their reputation. Once they build some reputation, Players used to trust them. What if they build a good relationship with the casino company and manipulate the report? There is no guarantee that they won't do that. I already suspect a mediation service of doing such. I can give you an example; the rest is up to you. You can judge by watching the pattern of how they do it.
A few months ago, A guy created a scam accusation against PlayBetr and Betcoin. Then the guy filed a complaint, and they chose a mediation service which was thepogg.com. The complaint thread is here:
https://thepogg.com/complaint/playbetr-non-payment/. The result was in favor of the casino. If you see the comment section, You will see only thepogg.com commented on this case, and The Guy who filed the complaint could not write his comment. The Casino itself didn't write anything as well. At first, the casino accuses the player is guilty of fraudulent actions in Sportsbetting. But, Thepogg.com said the player is guilty of multiple accounts.
I am not saying they Manipulated the result. But, It was my assumption based on the case.
I'm taking a risk of derailing this thread and posting something out of topic here, but... regarding Thepogg, you'll probably want to familiarize yourself with their approach on ADR, as already explained
hereWhat happens after my complaint has been accepted?
Once your complaint has been accepted, and you have provided any additional information that we have requested, we will contact the operator and look to engage a dialogue regarding your issue.
At this stage, the only people that can access your complaint file are yourself and our ADR Official. While we are aware that other online gambling communities take a different approach, our complaint management process is managed privately. It is our professional opinion that this provides the greatest possible chance of a successful resolution. Only at the point where we give a ruling on a complaint issue will the file be published to allow other parties to see it. Even at this stage certain information – personal information primarily – will be redacted.
When we have an update for you this will be posted on your complaint thread. If you want to add additional information to your complaint or respond to a message we have sent, this is the place to do it. To access your complaint file you will need to log in and then go to the ‘All Complaints’ page where your complaint file will be shown at the top of the page as ‘In progress’.
That said, it doesn't necessarily means I'm against the idea that arbitrator can be biased. Having a third party arbitrator to resolve a dispute has their own merit, namely both conflicting parties can submit private-natured evidences that otherwise shouldn't be shared on this forum. But, one of the downside of an arbitrator, IMO, is that the case is handled and overseen by one person, which would pose to certain degree of the arbitrator misses one or two key points, be it deliberate or not.
