Topic: Withdrew ETH from Poloniex to myetherwallet but TXid not found - page 2. (Read 4619 times)

Hi - Just to give a bit of hope, fellas. Considering its money and there are always people who end-up into serious situations when there's a sudden uncertainty regarding there lost money. 

Have been using Poloniex for 6 odd months, no problem whatsoever. Just yesterday a withdrawal was stuck using ETH. The status said complete but the transaction wouldn't show on etherscan.io. Raised a ticket and was expecting the worst having read through the numerous 'waiting for 2 months for support'. Just got a response a few minutes back ( within 24 hours ) and the ticket is resolved. Now I appreciate things would be different from situation to situation but this is what I noted:

 
1 - The transaction Id has changed since i raised the ticket. Think its a bug that poloniex requires manual intervention in. Curiously, the new transaction has "0xbad" in the beginning. The older transaction still doesn't show on etherscan.io
2 - I consider myself technically pretty aware.
3 - I left a message on their twitter account right before the resolution. Cannot point to it as the reason for early resolution with full confidence since (unless they use fuzzy logic matching) they couldn't not tell which ticket was being talked about on the twitter. I didn't leave any ticket number.
4 - Their support page signup doesn't accept my normal poloniex login so had to register using another email address. Had to login using that account and identify my actual poloniex account as the problem-account.
5 - You get an email to the support-page sign-up account.
6 - Chrome didn't work for registering for the support account (this may be a configuration issue with my pc only). Resorted to using Explorer. 

Wherever you can, try keeping your coins offline and backed up. Any online exchange is a bad practice for long-time holding. If you really have to keep money on exchanges, choose multiple exchanges. Other bigger ones are bittrex, bitfinex etc.

Having said all this, this was my first interaction with their support and went great, though the inability to access them in any other way being completely in a dark with absolutely no time-line of response indication was frustrating to say the least.

Best of luck in getting rich ladies and gents!

ParallelUniverse

"Due to ongoing network instability, we've disabled Ethereum deposits/withdrawals. We'll enable once we know the network is functioning properly.
Posted by MobyDick at 2017-06-22 17:50:35"

are ETH withdrawals possible again meanwhile? Cause I can open ETH "withdrawal" area when I´m logged in.
Or better wait for their official 'all clear'-message?

3 days ?
that so long man
if the person is not patient enough they'll scream "SCAM SCAM SCAM"

Ok. So my ETH arrived after 3 days.
Just need wait......................................... 

you're lucky.
my ETH still not arrived  

my ETH finally arrived ~48 hours after withdrawal from Polo - but with another TX ID, this one which is shown at Polo is still unknown at Etherscan. Ok eased, main thing is that they arrived. Nevertheless, my trust into Polo is down meanwhile, their current level is just a confession of failure. It can't be that my pulse is rising to 180 every time I click at "withdrawal" there... I guess if this would switch to "awaiting approval" some day, I will get a heart attack. +_+

Me neither.... Has been nearly 4 days now.... No response whatsoever to my support ticket either

Poloniex always has problem with coins. Your Txid changed after a while also?

It changes because it's rebroadcast, the old tx id errored, and their automated system is probably buggy and can not resend it properly.

I'm still waiting on my eth but i think they'll eventually send it.

Same issue with ETH.

"Dear valued customer

I am sorry to inform the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.

Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience.

Best regards,

Ian
Poloniex Support"

At first my Txid was be - 0xd1e58135ede4baab8597252aefa8d38d864cb06c16f2e82e892b5e7686895598
Then they change it after a while - 0x1aa25906773f927c83a6e2573bdc8b195c08af26a9a3d7e7a3c4d684d7631625

All of them incorrect Txid. Really I can't understand why?

P.S. Maybe they should hire good programmers from Russia.
Looks like Poloniex cannot fix anything, also any small issues.
Hey Poloniex, hire good programmers
 
 

Same problem here, nothing so far. This was poloniex support awnser:

"Hello,
 
I withdrew ETH from Poloniex to myetherwallet a few hours ago but the TXid cannot be locate on etherscan.io.

Complete   ETH   0.10500000
2017-06-21 15:09:22
Address: 0xA359b58a61Ee200A7bb23B119C33DB9f799167e4
Txid: 0x924bf382fefafb16689c496e17842e934827d99c7248625401e66f0ed93333f0
I
Ian, disse 2 dias atrás
Dear valued customer

I am sorry to inform the ETH network is under heavy stress at the moment and some withdrawals are not being broadcast correctly.

Rest assured we will rebroadcast your withdrawal as soon as possible, thank you for your patience and I am sorry for the inconvenience.

Best regards,

Ian
Poloniex Support"


Nothing yet.... And i made a test transfer from bittrex and it was instant. This problem is with poloniex.

Same problem.

For 7 hours the transaction ID is invalid but the ethereum not received.

What happened you received your ether?

Have an issue with depositing Ether - it is not even appearing as being processed in the deposit history. It has been more than 6 hours and there have been a lot of confirmations.
I sent quite a lot (20 eth) and I am getting worried now.

Hopefully.
All these people claiming Gox v2 was starting to scare me.

Poloniex has problem on system of withdrawal coins, they are under maintenance it will be fixed soon
all of withdrawal coins will be normal so keep calm,
i knew it from the last updating poloniex's tweeter, everything will be fine i guess,
we just needs wait up to everything goes normal.

I had the same issue with ETH.
However now the ETH has been sent but the same issue has arisen with a Golem withdrawal.


Withdrew a decent amount of GNT.
It shows complete with TXID but nothing on etherscan.

Been over 24hrs since I opened a support ticket.


Any advice guys?
Help a fella out pls

Got my ETH as well but I think Poloniex's communication can be a little better.

Thanks for the update everyone!

same here!

Good news. My transaction is fine.

Btw in polo withdrawals history txid has changed.