Hmm... This was interesting. I will answer and ask a few things.
- I have lived in a number of different countries and cities, and have during the last +15 years been unable to RMA items through the original store due to practical problems. At these occasions, I have simply contacted the manufacturer directly and described my problem. On all occasions my requests have been acknowledged after sending the item to them with a valid receipt, and have been offered a replacement. This includes almost every major manufacturer of computer hardware that I can think of. The only company that proved to be a bitch was qnap, which didn't help me due to the warranty being ten days too old.
Am I the only one that have done RMA this way..? Have I been lucky...? Generally I have been treated really well.
- Just a curious questions. It does occasionally happens that retailers aren't able to turn a profit and eventually need to file for bankruptcy and close their shops. How are their customers treated regarding RMAs? Does the warranty just vanish with the company? I have no idea. However, in such a case I'd contact the manufacturer and ask for help.
- Pansyfaust writes:
Reliable warranty means that you can easily send it back to a retailer/supplier for RMA. Since you are claiming to ship all over the world, these items will be grey imports for many buyers, and thus have no local warranty for them and would have to be shipped back to the retailer/supplier you got them from for warranty claims.
All this info will need to get disclosed before anyone hands over any cash, imo.
My highlight of the last sentence. I find it very unfortunate, as I interpret it as something has been hidden, possibly intentionally, by us. I do have my experiences of RMAs and perhaps I have been lucky. Twice, I think, I did not contact the manufacturer as I understood that the shipment cost would be too high to send the item a way. Of course there will be a cost for RMA shipments in most cases that you have to cover. Your last sentence, Pansyfaust, is misdirected.
- bathrobehero writes: "Gigabyte GPUs generally offer 3 years of warranty so I'd need some kind of proof that I'd be able to RMA faulty hardware years from now." Well, you have your warranty and receipt to be able to RMA your things. What proof can be provided of such a question that cover all cases.
Listen to me.
- We are able to offer great discounts on item people want
- We will make the shipments with one of the express delivery companies
- We pay for your shipment
- We will use escrow services for every transaction to minimizing the risk of scams
You are perfectly free not to buy anything from us, but we have not been hiding anything. Quite, we have done our best to offer service as good as can be. We have not pretended that we can deliver every computer item created. Also, I welcome answers to me two first questions.
Whether I have been lucky or not, we are offering the members of this forum brand new, high-end hardware products at a lower price than they can find anywhere else, shipped by a world-leading company free of charge and we require escrow.
In my opinion, you are barking at the wrong three.