Hei TheFootMan!
Vi selger ikke bitcoins, det er kundene som selger bitcoins. Det er rimelig umulig å levere bitcoins man ikke har....
Vi deler heller ingen kundeinformasjon uten videre. At en person skriver sin bitcoins adresse i denne tråden, betyr ikke at vår informasjon om kunden blir delt.
Synd du synes vår tjeneste ikke er god nok, håper du kan komme med konstruktiv tilbakemelding istede for din generelle formening. :-)
Hei Lazerlab
Ja, vi kan overføre til utlandet.
Mvh Bitcoinsnorway.com
To anyone wanting to use Bitcoinsnorway.com. Their business ethics is very questionable. Nothing is ever their fault. Always blame a problem on someone else, someone having a legitimate concern, blame it on a 3rd party. Never address the real problem.
They appear as an opportunistic player in the market, without any substance or support for the community and the involved technology. Either they're severely incompetent, or they actually do think that other people having legitimate concerns are stupid, and that those very people cannot even wrap their head around the simplest concepts.
First off. BitcoinsNorway has posed as a fixed rate exchanger in Norway for a long time. There's been numerous complaints, and delivery delays. Look at the link in my previous post. Them quoting in the response that 'it's not possible to deliver bitcoins they don't have' either points to them being completely dumb, or trying to make me appear dumb. What the real answer here is, only they know.
It's very apparent from the context in the link that it was referred to their previous business as a fixed rate exchanger, and not their current business. While business plan might've changed, the people behind it haven't. Draw your own conclusions.
It's quite obvious to any observer that what was referred to was the fact that previously when they acted as a fixed rate exchanger between NOK<>BTC they did sell bitcoins they did not have, and delays by a 3rd party caused delayment of bitcoin transfer to the client.
To spoonfeed anyone still not understanding this:
1. Client enters into a buying agreement with BitcoinsNorway. The rate is looked, and the client sends money to BitcoinsNorway.
2. Client receives bitcoins from BitcoinsNorway, however if BitcoinsNorway does not have bitcoins in stock, they need to buy it from somewhere else, and thus imposes a delay.
This is akin to someone picking out a TV in an electronics store, being told by the sales man that it is in stock, then proceeding to the pickup-point only to be told that the TV is not in right now, but will be 'shortly'. That's a breach of the agreement, and the customer will be rightfully upset, no matter if it was the sales man, the computer system, the warehouse guy or whatever that caused the error.
Even worse would it be if the electronics store agreed to deliver it to the customers house the same evening, and then nothing happens and then the customer calls the store the next day to complain, and the store says 'they're sorry' because the delivery guy did not show up to work, the delivery van got into a minor accident or whatever. The store never called the customer, explaining the delay - and the customer has every right to be upset.
Point blank: When doing any kind of business were customers are involved, be honest at all times, and any delays or deviations from the agreement must always be promptly communicated to the customer. Anything else is blatantly disrespectful towards the customer.
To continue the spood-feeding, several customers have been very dissatisfied with BitcoinsNorway acting as a fixed-rate exchanger. The lack of ethics and proper customer treatment will unquestionably leak into everything they're involved in.
As an example of their questionable ethics and lack of standing behind what they've said and done, please look at
this post.
Sturle made a post at
May 19, 2013, 07:18:17 PM quoting a post made by bitcoinsnorge.no at May 19, 2013, 06:23:20 PM. If you check
the complete thread you will notice that the user bitcoinsnorge.no has deliberately deleted all of their posts, except the very last post in that thread.
The reason why bitcoinsnorge.no has deleted all their posts in this thread? Simple. It is because they did not like what took place in this thread. There was direct complaints regarding their business. Here's one
such complaint.
Det skjer selvfølgelig ikke.
Det står i salgsbetingelsene det kan ta litt tid før du får dine bestilte bitcoins. Fint om du heller kontakter oss enn her...
Mvh Bitcoinsnorge.no
Her har kjøperen opplevd urimelig leveringstid på en vare i tillegg til at dere ikke har svart på hans henvendelse på epost.
At kjøperen da bruker forum for å få klarhet i saken er absolutt ikke urimelig. Det er snakk om åpenhet.
Moralen her må bli - svar på mail ;-)
They also wrote in that post that they did not appreciate the customer writing in this very thread. So, they give shitty service, and then in addition try to dicatate where the customer is to leave feedback when they did not even have the courtesy to answer said customer on e-mail.
This is handled is an very unprofessional manner. And if we look at history, we can look at the red signs for various exchanges that went awol. Poor ethics and poor customer service and subpar technical solutions are red flags that are common for such services.
There's been a legitimate customer complaint
here. If they let such trivial errors exist in a production system in the front-end, God knows what goes on in the backend. At least running the service in beta mode in the beginning to eliminate simple coding errors like that should be expected.
To my understanding bitcoinsnorway.com does not have the required technical and sysadmin skills, and do not have inhouse tech knowledge, and is thus depending on external consulting for all changes to their system. While it's not uncommon to outsource such tasks in various companies, a bitcoin service needs to have tech people available at all times to be able to respond to emergencies. Possibly operating in different time zones can make this worse.
As for security - who knows - when the ethics and honesty of bitcoinsnorway.com aka bitcoinsnorge.no can be questioned, I would not trust them outright on security.
For instance, they state
here that they're operating completely legally:
Vi deler heller ingen kundeinformasjon uten videre. At en person skriver sin bitcoins adresse i denne tråden, betyr ikke at vår informasjon om kunden blir delt.
Their
privacy statement states:
Personvern
Ved å registrere deg og bruke BitcoinsNorway.com (BTCN) aksepterer du at BTCN vil spørre deg om personlig informasjon, for eksempel, men ikke begrenset til:
Fullt navn
Adresse
Fødselsdato
Personnummer
Telefonnumre
E-post adresser
Pass eller andre identifikasjonspapirer
Du aksepterer at BTCN etter eget forgodtbefinnende kan utlevere for informasjon som nevnt i (1) ovenfor til offentlige myndigheter. BTCN bestemmer selv om forespørsel om utlevering av informasjon skal etterkommes i de tilfeller hvor vi ikke er juridisk forpliktet til det i form av rettslig anmodning eller etter lov.
Du aksepterer at informasjon som nevnt i (1) kan bli delt med alle involverte i en eventuell omstruktureringsprosess, for eksempel fusjon/salg av virksomheten.
If I understand the Norwegian statements here correctly, bitcoinsnorge.no runs no principles and will bow to any request for customer data if they see fit. They don't even require there be a legitimate request from law enforcement to give out condidental customer data.
And how's all this customer data handled? They collect information that can easily be used for identity theft. Is customer data stored offline, on systems that's not accessible online? Why's their server ip resolving to
a US server.
Do they have the proper licenses to run a bitcoin business on US soil? Running this service on a US server makes it fairly easy for the NSA to gain
100% control of all traffic on this server.
Are BitcoinsNorway aware of the new
Side Channel Attacks that's a security risk when running on a VPS?
Synd du synes vår tjeneste ikke er god nok, håper du kan komme med konstruktiv tilbakemelding istede for din generelle formening. :-)
If I understand your comment correctly is there anything of the above criticism that you do not find legitimate and constructive?
There are most likely many other issues I could look into as well, but I'll leave security audits and financial audits to someone else.
As a customer, do your due diligence and decide wether you're willing to trust BitcoinsNorway with documents sufficient to conduct identity theft (this goes for any bitcoin exchange), or if you'd rather like to trade p2p with less information bout you being revealed.
I'm not sure if BitcoinsNorway learned anything from this post, or if they're still thinking that everybody else is the problem, and that they have everything under control.
To condone any service, I'm looking for professional conduct, respect for customer privacy and an overall professional way of running the service. Deleting posting history on this forum, dictating where users should leave feedback, delaying bitcoin payments, claiming they run legally without showing proof, and blaming problems on others and attempting to make others look dumb without recognizing legitimate concerns, is in my opinion not something that builds trust in their service.