www.bitpanda.com - Official BitPanda Support Thread - page 3.

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: tex83rb on November 25, 2017, 12:50:36 PM

please finish previous verification level first.

always that way appears.

to frustrating.

i did all.

all

passport , everything.
+i synced with verify id. all completed. but i cannot deposit.

please verify previous level verification first.
i go on previous level and is all verified

Please enter your correct physical address to finish your "Silver" verification.

WHERE?!?

clicking on my account it redirects to wallets!

how can i complete this thing? Huh

Hello tex83rb,

please send us an email to [email protected] so that we can check out what it is going on. You might send us screenshots also to help us further.

Best regards,
Sebastian
Team Bitpanda

tex83rb

hero member

Activity: 606

Merit: 500

please finish previous verification level first.

always that way appears.

to frustrating.

i did all.

all

passport , everything.
+i synced with verify id. all completed. but i cannot deposit.

please verify previous level verification first.
i go on previous level and is all verified

Please enter your correct physical address to finish your "Silver" verification.

WHERE?!?

clicking on my account it redirects to wallets!

how can i complete this thing? Huh

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: f288 on October 19, 2017, 05:30:43 PM

I have a problem with bitpanda... I'm trying to do the verification but they ask for passport or id card (plastic, like a credit card).
The problem it's i haven't the passport and here in Italy we're still using an old type of identity card, and IDnow operator told me that I can't complete the verification. I find a bit ridiculous that I can't complete verification with Italian identity card or with driver licence that are used for everything like opening a bank account.

Hello f288,

our verification partners unfortunately only work with these types of identification documents in italy. We work on alterntives though.

Best regards,
Sebastian
Team Bitpanda

f288

newbie

Activity: 5

Merit: 0

I have a problem with bitpanda... I'm trying to do the verification but they ask for passport or id card (plastic, like a credit card).
The problem it's i haven't the passport and here in Italy we're still using an old type of identity card, and IDnow operator told me that I can't complete the verification. I find a bit ridiculous that I can't complete verification with Italian identity card or with driver licence that are used for everything like opening a bank account.

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: ltibor on October 12, 2017, 08:15:23 AM

Hi, my question is about using SOFORT. Hungary is not on the list of countries. SOFORT has services in Hungary. Are there any plans to include Hungary sometime isn the future? Sadly i cannot use my card at bitpanda because my bank does not have 3D Secure. It is just the largest bank of the country...
Thank you
ltibor

Hello Itibor,

if you can not use Sofort you can always send us EUR directly via SEPA. This option is available in the EUR wallet. Once the EUR are credited you can use the EUR wallet to buy coins.

Best regards,
Sebastian
Team bitpanda

ltibor

newbie

Activity: 1

Merit: 0

Hi, my question is about using SOFORT. Hungary is not on the list of countries. SOFORT has services in Hungary. Are there any plans to include Hungary sometime isn the future? Sadly i cannot use my card at bitpanda because my bank does not have 3D Secure. It is just the largest bank of the country...
Thank you
ltibor

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Outside of europe you can only sell bitcoins. See the limits here: https://www.bitpanda.com/limits

ldhawan

newbie

Activity: 1

Merit: 0

Hi, I am interested in joining Bitpanda. I live in Ghana and would be using my debit card to purchase bitcoins.
However from what I'm reading, you do not verify customers outside Europe. Does that mean I cannot join BitPanda? Or does it mean I cannot use my debit card from Ghana?
Thanks,
Amit

lauraroge

newbie

Activity: 4

Merit: 0

Hello,

You guys must be having millions of happy and satisfied clients but I really don't get the mistreatment I am getting. You closed my account as you mentioned you think I am supplying coins to someone else, I have already give you EURO400 via Skrill, and you promised you'll settle this in under a week. Now two weeks passed and all I got from the support team after a dozen emails we are very busy and we will try to do it later.

Can you kindly respect other people money, disrespecting a client is exactly like disrespecting all.

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: muenchenguru on June 12, 2017, 04:07:40 PM

Dear Panda-Guys,

I newly opened an account with you.
It went all smoothly (besides the ID-process which you delegeted to a third party).
Now I am in the process of acquiring bitcoin.

The first buy I had to cancel because it turns out my bank doesn´t take part in this giropay-stuff.
Then I bought second time :

2017-06-12 Kauf 2,400.9687 EUR 200.00 EUR 0.0814 BTC Ausstehend
2017-06-12 Kauf 2,410.2360 EUR 200.00 EUR 0.0821 BTC Abgebrochen

Just for interest, do I have to pay more (get less BTC) because I am downrated due to canceling.

Thanks for helping me....

All the best to Vienna, amore meine Stadt :-)

Alfred

Hello muenchenguru,

unfortunately we do not have enough info from your post to find your account and trades. Can you please send us an email to [email protected] so we can check?

Best regards,
Sebastian
Team BitPanda

muenchenguru

newbie

Activity: 1

Merit: 0

Dear Panda-Guys,

I newly opened an account with you.
It went all smoothly (besides the ID-process which you delegeted to a third party).
Now I am in the process of acquiring bitcoin.

The first buy I had to cancel because it turns out my bank doesn´t take part in this giropay-stuff.
Then I bought second time :

2017-06-12 Kauf 2,400.9687 EUR 200.00 EUR 0.0814 BTC Ausstehend
2017-06-12 Kauf 2,410.2360 EUR 200.00 EUR 0.0821 BTC Abgebrochen

Just for interest, do I have to pay more (get less BTC) because I am downrated due to canceling.

Thanks for helping me....

All the best to Vienna, amore meine Stadt :-)

Alfred

shegazy82

member

Activity: 125

Merit: 10

Hello,

So my wife and I were really excited about using BitPanda, we made an account, got into the U-Verify process and everything seemed to work perfectly, until we decided to buy some coins using Skrill, then we got the message:

Processing (There is a problem with your order, please contact the support via [email protected]. You have used a bank account that can't be attributed to your account.)

That was around 10 hours back, we emailed support but probably because it is Sunday nobody is answering, we're using our own verified accounts and our own money on both Bitpanda and Skrill. Everything is good. Can anybody explain to me why this is happening?

Thank you,

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

Quote from: Addisonbt on January 12, 2017, 08:33:21 AM

Quote from: MadGamer on November 14, 2016, 08:55:57 AM

Quote from: BitPanda.com on November 14, 2016, 07:34:03 AM

Quote from: Mento on November 14, 2016, 06:41:25 AM

Quote from: MadGamer on November 14, 2016, 04:45:23 AM

Is it something like Localbitcoins where you meet with other individuals or It's like Coinbase or Virwox where you trade with Bitpanda as a service Itself ? I also want to know the rates/fees If possible and thanks

It seems that the fees laid down in the rate of purchase or sale. These courses differ significantly from rates of cryptocurrency exchanges.

That's right, all fees, including third party ones are included in the rate. It's a simple and easy trade where one can, for example, enter the amount he wants to receive or he wants to pay and he will see instantly what he will receive at the end. After that he can pay directly. All payments except SEPA are instant.

I knew I remember seeing you somewhere , I always wanted to use your services on "Coinimal" but I had an issue for not being able to verify my info since I'm not from Europe , your services are still restricted in other countries ?

Quote

NOTE: Customers worldwide can sell Bitcoins to BitPanda!

Customers from Europe can buy Bitcoins on BitPanda!

That is correct. Customers from outside of europe can not verify further. Here is a complete list of the limits on the different verification levels: https://www.bitpanda.com/faq#faq_22

Quote from: yeswepump on January 12, 2017, 08:49:37 AM

I successfully completed a couple of buys on Bitpanda via SEPA, and I'm very satisfied of their service.

I also verified myself with the online procedure, and it took 15 minutes with very nice people on the other side.

So far, a recommended service!

Thank you for the friendly words.

yeswepump

legendary

Activity: 1162

Merit: 1011

I successfully completed a couple of buys on Bitpanda via SEPA, and I'm very satisfied of their service.

I also verified myself with the online procedure, and it took 15 minutes with very nice people on the other side.

So far, a recommended service!

Addisonbt

sr. member

Activity: 407

Merit: 250

Quote from: MadGamer on November 14, 2016, 08:55:57 AM

Quote from: BitPanda.com on November 14, 2016, 07:34:03 AM

Quote from: Mento on November 14, 2016, 06:41:25 AM

Quote from: MadGamer on November 14, 2016, 04:45:23 AM

Is it something like Localbitcoins where you meet with other individuals or It's like Coinbase or Virwox where you trade with Bitpanda as a service Itself ? I also want to know the rates/fees If possible and thanks

It seems that the fees laid down in the rate of purchase or sale. These courses differ significantly from rates of cryptocurrency exchanges.

That's right, all fees, including third party ones are included in the rate. It's a simple and easy trade where one can, for example, enter the amount he wants to receive or he wants to pay and he will see instantly what he will receive at the end. After that he can pay directly. All payments except SEPA are instant.

I knew I remember seeing you somewhere , I always wanted to use your services on "Coinimal" but I had an issue for not being able to verify my info since I'm not from Europe , your services are still restricted in other countries ?

Quote

NOTE: Customers worldwide can sell Bitcoins to BitPanda!

Customers from Europe can buy Bitcoins on BitPanda!

BitPanda.com

full member

Activity: 191

Merit: 200

Bitpanda Support

We had an unexpected downtime in which we had to set up new servers. While we were at it we included an additional security feature and from now on we will ask our users to change password regularly. We didn't reset them. It is good practice to change passwords regularly.

We are sorry for the downtime. We always try to make BitPanda the most secure bitcoin exchange available.

MadGamer

legendary

Activity: 1568

Merit: 1031

Quote from: supernolio on January 12, 2017, 03:22:59 AM

Why the hell did you reset passwords on 29.12.2016? What's the policy behind that? I can not imagine any situation where this adds additional security. Nothing in the FAQ. Is this really true? Please comment

I don't mean to spread panic or anything but I guess they had some issues or they got their servers compromised somehow. If you look at their facebook page , you will see "We are back online and fully operational. Sorry for the downtime." I doubt they will keep it a secret though , they probably only wanted to make sure that the security is good.

supernolio

newbie

Activity: 1

Merit: 0

Why the hell did you reset passwords on 29.12.2016? What's the policy behind that? I can not imagine any situation where this adds additional security. Nothing in the FAQ. Is this really true? Please comment

TwinWinNerD

legendary

Activity: 1680

Merit: 1001

CEO Bitpanda.com

Quote from: MadGamer on November 14, 2016, 08:55:57 AM

Quote from: BitPanda.com on November 14, 2016, 07:34:03 AM

Quote from: Mento on November 14, 2016, 06:41:25 AM

Quote from: MadGamer on November 14, 2016, 04:45:23 AM

Is it something like Localbitcoins where you meet with other individuals or It's like Coinbase or Virwox where you trade with Bitpanda as a service Itself ? I also want to know the rates/fees If possible and thanks

It seems that the fees laid down in the rate of purchase or sale. These courses differ significantly from rates of cryptocurrency exchanges.

That's right, all fees, including third party ones are included in the rate. It's a simple and easy trade where one can, for example, enter the amount he wants to receive or he wants to pay and he will see instantly what he will receive at the end. After that he can pay directly. All payments except SEPA are instant.

I knew I remember seeing you somewhere , I always wanted to use your services on "Coinimal" but I had an issue for not being able to verify my info since I'm not from Europe , your services are still restricted in other countries ?

Yes our service was called Coinimal back then. Unfortunately we still can only verify accounts from European customers.

Regards

MadGamer

legendary

Activity: 1568

Merit: 1031

Quote from: BitPanda.com on November 14, 2016, 07:34:03 AM

Quote from: Mento on November 14, 2016, 06:41:25 AM

Quote from: MadGamer on November 14, 2016, 04:45:23 AM

Is it something like Localbitcoins where you meet with other individuals or It's like Coinbase or Virwox where you trade with Bitpanda as a service Itself ? I also want to know the rates/fees If possible and thanks

It seems that the fees laid down in the rate of purchase or sale. These courses differ significantly from rates of cryptocurrency exchanges.

That's right, all fees, including third party ones are included in the rate. It's a simple and easy trade where one can, for example, enter the amount he wants to receive or he wants to pay and he will see instantly what he will receive at the end. After that he can pay directly. All payments except SEPA are instant.

I knew I remember seeing you somewhere , I always wanted to use your services on "Coinimal" but I had an issue for not being able to verify my info since I'm not from Europe , your services are still restricted in other countries ?

Topic: www.bitpanda.com - Official BitPanda Support Thread - page 3. (Read 3117 times)