Thanks. I just tried it out. I played the 5 line slot for 1 a spin and didn't hit a win in 50 tries. I played another 51 free games on the same slot for 1 a spin and didn't win any there either. Is that pretty normal? 101 spins and no win at all?
Let me chime in here. As the lead software developer the games do have a hot and cool streak about them. 50 games in a row of any result does not sound plausible.
I have verified your claim in the database Slots (5-Wheel) Won 0 / Lost 50 / Result -50 chips.
Apparently this loss was due to to a glitch in the game server. It was hung up and needed to be rebooted.
There is no way of foreseeing, projecting, or preventing server issues. Someone has to report it and we thank you for that.
I am returning 50 chips +25 bonus credit back to your casino account.
Anyone else that I find that had this issue, if any, their bet will be returned as well.
All game servers will be back online in about an hour.
