Topic: Xapo holding my bitcoin hostage for seven days!!! - page 2. (Read 991 times)

[email protected]

This is the email I was using. Good luck. I had to jump through hoops. Be a thorn in their side and post a link to this thread in your email. That will get results.

I have the similar problem with Xapo. But I cant contact with xapo support service. There are no acceptable email. Maybe you post here an email address that you use to contact to xapo support. Thanks.

So I decided that waiting 7 days was unacceptable. I reached out to support, once again, and requested that instead of closing my account and giving me the 7 day punishment, they should instead verify my identity, or my existence or whatever they've been trying prove. Without any hassle, they cancelled my cancellation and gave me back the illusion of control over my Bitcoin.
     I have got to give credit where credit is due. Since about 8:00 a.m. US Pacific Time 11/01/2016, they (Mary and Jesse) responded to me via email 5 times. Only 1 of those 5 was a robot. That is actually impressive to have a real life human write you back so many times with real life human words and thoughts.(If you've ever been to a Microsoft forum you will know why this is refreshing) I will still be creating my own private key and transferring my coin over to it.
    It is now 6:30 a.m. 11/02/2016 Pacific Time and Xapo has handed this negotiation well. All my little hostages are safe and accounted for.Thanks Mary and Jesse for getting this matter resolved in less than 24 hours. You don't suck. Sorry for the harsh words earlier.

Thank you both for responding. Their terms of use absolutely say they are doing nothing wrong. That is the beauty of the TOU's.  This does not mean that it is right. I'm not too concerned about getting my 0.05 BTC back, as I'm sure they will transfer it within their timeframe. The real issue here that I wanted to bring to light was the sudden change in policy. I'm not sure if any one here is familiar with the new "identity verification" over there at Xapo. It is outrageous. The sudden "We need to know everything about you, your residence, your income, and geographical location" approach is a bit excessive. I could run for office and provide less info. Knowing now who operates this data mine, it doesn't surprise me one bit. I'm not going to slander people I know little about though. I will however voice my extreme dissatisfaction with the service that was once very convenient to use.

 Bitkilo. I have researched most aspects regarding Bitcoin/Blockchain/FinTech. I am aware of how stupid I have been with my wallet choices. I am a sucker for convenience and yes, a valuable lesson has been learned today. If there is a specific route you could recommend for taking control of my Bitcoin or a secure way to create my own paper wallet, that would be great. If not, no prob. I can have the good ol' internet tell me what to do. Thanks for reading. I feel better now.

Sorry to say but i only had to read the first line to see where you went wrong, you used an online wallet to store bitcoins.
And this is probably not what you want to hear but technically they never were your bitcoins because you didn't have control over the private keys.

Best of luck with the "refund" and i hope all goes well for you in the end, let this be a lesson learnt - if you don't control the private keys you don't control the bitcoins.

They technically aren't doing anything wrong because I'm sure these changes unannounced are still a part of their ToS agreement with you, and you can still withdraw without any worries, just use Coinbase or something else.

Also, provide images?

Xapo. Xapo. Xapo. We had a good thing going. I would deposit MY BTCitcoin into my Xapo wallet. Then I would use my bitcoin when and where I wanted to use it. It was a wonderful relationship. 
   Then, I wake up this morning and everything had changed. Your not the same Xapo I knew yesterday and every day before that. Now, out of nowhere, I can't use my bitcoin. My Email, Password, PIN, 2FA, and Device Verification Code Sent Through Text are no longer good enough to use MY OWN BITCOIN!!. I receive an email from them shortly after several failed attempts at moving some coin around. It says something to the effect of:

    Ok. The Bill Clinton part I may have added myself but a few readers here should know why that's funny. So to make a long story end. I broke up with Xapo today and they didn't take it too well. I thought we could have a clean split but there is always a way for one party to draw these things out. They only "PROCESS REFUNDS" once a week and I should receive mine within 7 DAYS. ???REFUNDS?!?! Last I checked, that was my Bitcoin. I was able to use it how I saw fit just yesterday. Well There is my rant. For the most part. Xapo. You changed. I wish I could say "It's not you, it's me". But that would be untrue. It's you. You Suck. I want my Bitcoin. You Suck.