Topic: Xapo is a fraud - page 3. (Read 6697 times)

but why i can't find my old address. what i did now i created a new address after that i did what she said and i was able to see the one they created and the one i just created.

the fact is my old address with money is nowhere to be found.

i have used xapo for a year. They change your wallet address frequent but all old wallets still work. I have used the same wallet address for a year and ignore the rest. rest assure they are not cheating you. At the moment they are trying to make the wallet work better so we are not seeing certain aspects. (i know because i have helped with their  problems last month  with xapo not loading correctly). I believe xapo is a great wallet.

this what support said: (Hi Joshua,
Thanks for reaching out, and I'm sorry that you think we have stolen your wallet! I can assure you that we have definitely not taken anything from you. Let me see if I can explain a little bit more about our services so that you can understand Xapo better!
In regards to the address change, Xapo has implemented a cool feature where users have multi-sig Wallet addresses, as well as rotating bitcoin addresses. You may notice that your Xapo Wallet address starts with a 3 - this means that your address has more security! Also, your address will change every time you use it to receive a bitcoin payment. Don't worry, though - if you receive any payments to any previously used Xapo bitcoin addresses, the payments will still be delivered into your account! We do this to ensure privacy for our users by not having every transaction you make be publicly visible with one bitcoin address blush. Additionally, I just checked your account and I can see you transaction history and you still have funds in your Xapo Main wallet! To find your Xapo Wallet address, simply click on the "Wallet" button on the top of the page and select which wallet you'd like to view. Then click on the "My Address" button and you will then see a popup screen displaying your wallet address blush.
As for your wife, would you mind sending me her email so I can look into her account and see if anything is missing?
Thanks again for the feedback, and I hope this cleared some things up for you and your wife!
Get back to me on the details of your wife's account so we can look into what is happening with her account!
Best,
Hillary
P.S. Take a peak at our support page! You'll be able to get to know Xapo and our services!)

But i did what she said but still can't find my old address.

Even after our wallet ID changed, our old ID will work as usual.. there will be no such problem.. it is common in most of the online wallets. it is due to security reasons...

Really strange to hear that about Xapo... but i don't think they are scam

Hi Bithluma -- as several members of the community mentioned, we follow the security best practice of creating a new "receiving" (or "deposit") address for each transaction.  All previous addresses are still linked to your wallet.
In case you have any trouble, I will message you directly with contact information.
Best regards,
Ted from Xapo

I am using Xapo wallet for the past 1 year and I've never had these issues like you mentioned. They never change the wallet address else even I would have never received my payments to the same address. My address is the same and I have received each and every payment in my wallet. Yes, they do not share the wallet addresses from where payments have been received and hence if a user doesn't have a note, I never even get to know from where the payment is. Except that, the wallet is safe.



Ok so they do change the wallet address but still we receive the payments sent to our earlier addresses.

this wrote on my address section. why ppls dont read anything?

I don't know how Xapo works, but keep in mind that most bitcoin custodians have deposit addresses. You don't have a wallet address or even a your address. Most wallets and custodians change the address after each use. Your experience could be completely normal. Does Xapo say the money is in your account?

That is lot of money! I recommend coinmotion.com its service what u can trust. Another what i can recommend is F-secure. (both are Finnish)

I am trying to insect an image wish is a screen shot of the email i sent to the guy who sent me the first payment as it has the old wallet address and also the new wallet address that they gave me. but i'm failinghttp://

Im a xapo user and it never happened can you provide a ss for how this authentic and youre not just joking

I think you should move this thread to "Service Discussion". Pretty sure that's the right place this thread belongs to.

i can not stress this too much, but people should really forget about online wallet altogether, and use bitcoin in your device, if you feel uncomfortable about virus and stuff like that

simply buy a dedicated mini server for the bitcoin client, on which you run only that

I have a proof of this i now have two account lucky i have a picture of the first one and that they do if you send bitcoin from Xapo wallet to Xapo wallet they dont show the address it came from they just use your name. I sent them a message and they have not replied, and i tried to look for their phone number i couldn't find it.

I was just thinking this very thing. Be curious to see.

have you talk with their customer client?
sounds bit strange… if they have "the private key" you don't lost anything...

I open two accounts with Xapo the other one was for my wife, and what happened is i received 3 bitcoins on mine for the first time and the second time i was expecting $40 when i checked i found out that my wallet address has been changed that means i have lost $40 and the worst is i'm expecting $520 to the very same address and there is nothing i can do to change that so i'm going to loose $520. The same thing happened to my wife's wallet, and this one is fanny because my wife expected five payments and she received three payments on that address and they saw that it's active and it receiving money and they changed it and gave her a new address so she lost the last two payments