Their ToS is pretty restrictive, so you probably done something to violate it. Like sending/receiving coins from known casino's address or you refused to undergo verification etc.
They are not a scam but their poor security decisions certainly are among worst I've seen since PayPal.
Thats true, but i didn't do anything which is not allowed, also i didn't used Faucets or Casinos. They banned me without ground after i Send my documents
Support is not helping me and that is the Point. They dont want to payout my 400 hard worked bucks. Over 2 weeks and always the same copy & paste message. Also direct E-Mails to Supporter are without a Replay.