XAPO Validation | Bitcointalksearch.org

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legendary

Activity: 1750

Merit: 1115

Providing AI/ChatGpt Services - PM!

Quote from: ghilardi on December 23, 2016, 03:01:33 PM

Hello, I have an XAPO account, this week after I deposited 1 BTC the account was blocked.
I received a warning that I had to send my documents, I sent some emails to the support without any response.
Has anyone ever experienced this ?
It's normal ?
How long does it take to resolve and release my money?

Thank you,

-You sure the btc you had was not from gambling/scams/stolen ?
-Stop using a Xapo wallet.They're giving a bad name to bitcoin.
-Don't submit any documents,you have control over your wallet,they don't!

FLoving

hero member

Activity: 1036

Merit: 521

contact to their support system. Go to their website and click on support button or use the above person's link. they will contact you sooner. if they will accept your documents then you will get your account and if they will reject your documents then they will delete your account and will send your bitcoin to your address which you will provide to them after they ask for that.

btccashacc

legendary

Activity: 1120

Merit: 1000

Quote from: ghilardi on December 23, 2016, 03:01:33 PM

Hello, I have an XAPO account, this week after I deposited 1 BTC the account was blocked.
I received a warning that I had to send my documents, I sent some emails to the support without any response.
Has anyone ever experienced this ?
It's normal ?
How long does it take to resolve and release my money?

Thank you,

my goodness 1 bitcoin???
I had same experience as yours, my account has locked due to something that i didn't know exactly what it is. However i didn't uploaded my identity in order to get my account back since only small amount in my account so it's not a big deal if my account is locked, well i just recommend you to contact them ( i heard that their costumer service has changed if i'm not wrong ) i just only knew this link https://support.xapo.com/
i hope you can solve your problem asap

BingoDog

hero member

Activity: 658

Merit: 505

I experienced this almost six months ago. I also had to send verifucation documents because they are obliged to verify all their users due to the anti money laundering policy. I've sent all they have requested and verification took about a week. Since now is holiday season it may take a bit longer.

ghilardi

newbie

Activity: 11

Merit: 0

Thanks, I'm waiting 4 days. (WITHOUT ANY ANSWER)
I hope it will not be long,
I'll keep you informed,
Thanks for the answers.

Merry Christmas

Thank you,

neochiny

hero member

Activity: 756

Merit: 503

Crypto.games

Quote from: ghilardi on December 23, 2016, 03:01:33 PM

Hello, I have an XAPO account, this week after I deposited 1 BTC the account was blocked.
I received a warning that I had to send my documents, I sent some emails to the support without any response.
Has anyone ever experienced this ?
It's normal ?
How long does it take to resolve and release my money?

Thank you,

Lol. Both Xapo and Coinbase are renowned for freezing and blocking their customer's funds.

That is why it is recommended to read their T&C's before making an account.
If you'd made even a little bit of research prior to using them, you'd have known this, and thus know what to avoid. Huh

Anyway, it'll all be sorted out in the end, just prepare yourself to wait weeks for a resolution.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

First and foremost if you are new to bitcoin or new to that site, you have reserch first that site and you have to read their TOS first before sending any amount on that site, this site requires personal information and documents and valid IDs stating your real identity, just follow what they want, and message them here https://bitcointalksearch.org/topic/to-contact-xapo-support-please-use-our-faqs-httpssupportxapocom-902526 but it seems xapo is not active here as what I saw in his profile. Once you're done uploading your documents there just wait the will confirmed it.

ghilardi

newbie

Activity: 11

Merit: 0

Hello, I have an XAPO account, this week after I deposited 1 BTC the account was blocked.
I received a warning that I had to send my documents, I sent some emails to the support without any response.
Has anyone ever experienced this ?
It's normal ?
How long does it take to resolve and release my money?

Thank you,

Topic: XAPO Validation (Read 991 times)