Xapo Wallet | Bitcointalksearch.org

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: Kakmakr on September 22, 2021, 12:57:35 AM

"Xapo" basically pulled the same stunt that "Circle" did, back in the day. They launch their service with no KYC requirements or they do not focus on that at the start... this is the bait for many users. Once they build up a big enough user base, they do a 180 on those users and they go full "Bank" with all the KYC requirements.

They need to grow fast at the start, so they open up their service to almost everyone.. because they can gobble up the fees to fund and grow their service. When they have grown big enough, they have enough users that can adhere to the KYC requirements ..so they do the bait and switch maneuver .....by suddenly implementing full KYC requirements. Roll Eyes

Casinos use the same strategy.... so it is nothing new. Roll Eyes

It happen also with coinbase before where there user is free to use their wallets without forcing them to do KYC but now they ask this the same with Xapowallet and this implementation drive out their users and go to other service provider which didn't require any KYC upon using the wallet.

But somehow I understand why they do that since they are dealing money and maybe the authorities require them to audit their costumer and to comply those other necessary things to pass their regulation(Just my opinion only you can correct me if I'm wrong Cheesy

)

Kakmakr

legendary

Activity: 3542

Merit: 1965

Leading Crypto Sports Betting & Casino Platform

"Xapo" basically pulled the same stunt that "Circle" did, back in the day. They launch their service with no KYC requirements or they do not focus on that at the start... this is the bait for many users. Once they build up a big enough user base, they do a 180 on those users and they go full "Bank" with all the KYC requirements.

They need to grow fast at the start, so they open up their service to almost everyone.. because they can gobble up the fees to fund and grow their service. When they have grown big enough, they have enough users that can adhere to the KYC requirements ..so they do the bait and switch maneuver .....by suddenly implementing full KYC requirements. Roll Eyes

Casinos use the same strategy.... so it is nothing new. Roll Eyes

7788bitcoin

legendary

Activity: 2282

Merit: 1023

Quote from: JeromeTash on September 05, 2021, 02:54:48 PM

~
Probably the flagged off due to a new login from a different device

Not sure they will flag off like that because i used to login to their website when it was functional with proxies and i do not remember i faced issue due to that, when i was using them there were some issues regarding their app once they closed down their website but sorted out and i was able to withdraw my coins but it took a few weeks.

Quote from: Ngewex Yuk on September 09, 2021, 10:57:04 AM

~
There is no justifiable reason, when I login with the android application, then enter the PIN that I usually use and it must be correct but the application refuses, then I try again and they block my account with the reason that there are too many PIN errors, I ask for a reset and follow the procedure but can not. Funny thing is I got an email to withdraw and was charged $50 for account closing but my account was blocked.

Did you contact their customer care and did they give any response regarding this. It might take a few weeks but you need to raise the issue with the customer service so that your issue gets resolved.

Ngewex Yuk

sr. member

Activity: 1190

Merit: 250

Quote from: 7788bitcoin on September 05, 2021, 12:54:19 PM

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

What is the reason they said for blocking your account. I know their customer service department is trash as it would take weeks for getting a response but they need to give you a reason for blocking the account. Even i had an issue a few years back and it took a few weeks to get them sorted. Their app was mess and you are not able to access the website and it was time to move on and i am surprised that anyone uses their wallet now a days.

There is no justifiable reason, when I login with the android application, then enter the PIN that I usually use and it must be correct but the application refuses, then I try again and they block my account with the reason that there are too many PIN errors, I ask for a reset and follow the procedure but can not. Funny thing is I got an email to withdraw and was charged $50 for account closing but my account was blocked.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: Ultegra134 on September 08, 2021, 10:46:22 AM

Quote from: JeromeTash on September 05, 2021, 02:54:48 PM

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

Web wallets are a very bad idea to store your assets in and Xapo is one of those wallets that are at the very end of being very bad alongside blockchain wallet and freewallet. Next time you think about safe guarding your funds. Try using noncustodial wallets like electrum, Jaxx, Exodus.

Quote from: 7788bitcoin on September 05, 2021, 12:54:19 PM

What is the reason they said for blocking your account. I know their customer service department is trash as it would take weeks for getting a response but they need to give you a reason for blocking the account. Even i had an issue a few years back and it took a few weeks to get them sorted. Their app was mess and you are not able to access the website and it was time to move on and i am surprised that anyone uses their wallet now a days.

Probably the flagged off due to a new login from a different device

It's generally not recommended to hold coins anywhere where you don't have access to your private keys. Xapo wasn't about banking and complicated web wallets. It was supposed to be a user/noob friendly to create a wallet and acquire some satoshi, using their faucet list, which was paying directly to Xapo back then.

All this belongs to the past now, and there's nothing we can do about it.

This is what newbies need to learn since its so risky to hold on any wallets around where we didn't have control to our private keys that's why its really good to have a hardware wallet so that we can assure that we are safe from any hackings. Maybe this is good lesson to be learn if someone get a problem with them and better next time we need to be careful since its hard to get a problem and there support is not solving our issue fast, for sure a big head ache will come to us for experiencing that.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: JeromeTash on September 05, 2021, 02:54:48 PM

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

Web wallets are a very bad idea to store your assets in and Xapo is one of those wallets that are at the very end of being very bad alongside blockchain wallet and freewallet. Next time you think about safe guarding your funds. Try using noncustodial wallets like electrum, Jaxx, Exodus.

Quote from: 7788bitcoin on September 05, 2021, 12:54:19 PM

What is the reason they said for blocking your account. I know their customer service department is trash as it would take weeks for getting a response but they need to give you a reason for blocking the account. Even i had an issue a few years back and it took a few weeks to get them sorted. Their app was mess and you are not able to access the website and it was time to move on and i am surprised that anyone uses their wallet now a days.

Probably the flagged off due to a new login from a different device

It's generally not recommended to hold coins anywhere where you don't have access to your private keys. Xapo wasn't about banking and complicated web wallets. It was supposed to be a user/noob friendly to create a wallet and acquire some satoshi, using their faucet list, which was paying directly to Xapo back then.

All this belongs to the past now, and there's nothing we can do about it.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: JeromeTash on September 05, 2021, 02:54:48 PM

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

Web wallets are a very bad idea to store your assets in and Xapo is one of those wallets that are at the very end of being very bad alongside blockchain wallet and freewallet. Next time you think about safe guarding your funds. Try using noncustodial wallets like electrum, Jaxx, Exodus.

Xapowallet is famous before since mostly newbies introduce to use that due to the faucets tied up with them but now I don't think they are much used by the users and its better to avoid before any troubles appear since I don't know how big their userbase right now but if they got few clients then maybe we will get a problem if they will compromise or they will be in trouble.

And I agree with you they should use that wallet what you recommend or for more safety better they should buy trezor sir its more safer.

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

Web wallets are a very bad idea to store your assets in and Xapo is one of those wallets that are at the very end of being very bad alongside blockchain wallet and freewallet. Next time you think about safe guarding your funds. Try using noncustodial wallets like electrum, Jaxx, Exodus.

Quote from: 7788bitcoin on September 05, 2021, 12:54:19 PM

What is the reason they said for blocking your account. I know their customer service department is trash as it would take weeks for getting a response but they need to give you a reason for blocking the account. Even i had an issue a few years back and it took a few weeks to get them sorted. Their app was mess and you are not able to access the website and it was time to move on and i am surprised that anyone uses their wallet now a days.

Probably the flagged off due to a new login from a different device

7788bitcoin

legendary

Activity: 2282

Merit: 1023

Quote from: Ngewex Yuk on September 03, 2021, 09:32:16 AM

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

What is the reason they said for blocking your account. I know their customer service department is trash as it would take weeks for getting a response but they need to give you a reason for blocking the account. Even i had an issue a few years back and it took a few weeks to get them sorted. Their app was mess and you are not able to access the website and it was time to move on and i am surprised that anyone uses their wallet now a days.

Ngewex Yuk

sr. member

Activity: 1190

Merit: 250

Xapo big SCAM, they stole about $250 of my money, I received an email to immediately withdraw but access was denied, even though I entered my username and PIN correctly, and when they asked to recover their account they said the account was blocked, hopefully they will realize and return the customer's money.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: ultrloa on July 07, 2021, 05:53:36 PM

Quote from: Ultegra134 on July 07, 2021, 04:10:34 PM

Quote from: dustboy on July 07, 2021, 12:11:22 PM

I was Xapo user as well in the past and it was my main wallet for around a year during 2015 if I remember it correctly. I forgot about this wallet when I lost my phone in 2016. In 2018 I remember that I still have some balance although not much (less than $100) so I tried to recover it but support did not really help since they are so slow in responding. I read some similar stories and I decided to not recover it as many users get blocked after providing everything asked by support.

That's their technique I guess, I also read several reports before giving it a try. Got blocked right when I sent them any KYC they requested. Recovering funds from them is probably a lost cause.

Well I will agree to them that you need to do KYC once you are claiming something on some particular account since you really need to verify that account since its really bad for them to give the balance or the account easily without asking something since if thats the case then most provably there are so many people will do the same. But I'm still didn't like the wallet providers asking me a KYC just for storing so Xapowallet is out of my radar at the moment.

They started posing as a banking service rather than a simple wallet provider, hence why they ask for KYC. I don't mind providing the necessary verification, but not only to block my account and then stop responding. Fortunately, I was lucky and didn't have any significant amount of BTC.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: Ultegra134 on July 07, 2021, 04:10:34 PM

Quote from: dustboy on July 07, 2021, 12:11:22 PM

I was Xapo user as well in the past and it was my main wallet for around a year during 2015 if I remember it correctly. I forgot about this wallet when I lost my phone in 2016. In 2018 I remember that I still have some balance although not much (less than $100) so I tried to recover it but support did not really help since they are so slow in responding. I read some similar stories and I decided to not recover it as many users get blocked after providing everything asked by support.

That's their technique I guess, I also read several reports before giving it a try. Got blocked right when I sent them any KYC they requested. Recovering funds from them is probably a lost cause.

Well I will agree to them that you need to do KYC once you are claiming something on some particular account since you really need to verify that account since its really bad for them to give the balance or the account easily without asking something since if thats the case then most provably there are so many people will do the same. But I'm still didn't like the wallet providers asking me a KYC just for storing so Xapowallet is out of my radar at the moment.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: dustboy on July 07, 2021, 12:11:22 PM

I was Xapo user as well in the past and it was my main wallet for around a year during 2015 if I remember it correctly. I forgot about this wallet when I lost my phone in 2016. In 2018 I remember that I still have some balance although not much (less than $100) so I tried to recover it but support did not really help since they are so slow in responding. I read some similar stories and I decided to not recover it as many users get blocked after providing everything asked by support.

That's their technique I guess, I also read several reports before giving it a try. Got blocked right when I sent them any KYC they requested. Recovering funds from them is probably a lost cause.

dustboy

hero member

Activity: 1022

Merit: 517

I was Xapo user as well in the past and it was my main wallet for around a year during 2015 if I remember it correctly. I forgot about this wallet when I lost my phone in 2016. In 2018 I remember that I still have some balance although not much (less than $100) so I tried to recover it but support did not really help since they are so slow in responding. I read some similar stories and I decided to not recover it as many users get blocked after providing everything asked by support.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: Kyraishi on July 02, 2021, 09:58:46 PM

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

Anyone should be able to recoup their funds if they just provide KYC - and I think that's pretty much all they want from you as well.

Is it shady that they are doing this? Absolutely. It seems as if they know that there is a ton of dust on their site that will never be recovered, and they will simply take advantage of that by forcing people into KYC'ing when they don't want to. Since the amount is so small, most people don't even bother doing it.

But is it illegal? Probably not. There are probably some T&C's that protect them from doing this, and some sort of regulation that they can point to.

I had a negative experience with their support, they wouldn't respond or I would receive an automated response. Anyway, it turned out that I had a petty amount of BTC so I stopped bothering after they blocked my account.

Kyraishi

hero member

Activity: 952

Merit: 513

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

Anyone should be able to recoup their funds if they just provide KYC - and I think that's pretty much all they want from you as well.

Is it shady that they are doing this? Absolutely. It seems as if they know that there is a ton of dust on their site that will never be recovered, and they will simply take advantage of that by forcing people into KYC'ing when they don't want to. Since the amount is so small, most people don't even bother doing it.

But is it illegal? Probably not. There are probably some T&C's that protect them from doing this, and some sort of regulation that they can point to.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: Ultegra134 on June 25, 2021, 02:06:54 AM

Quote from: JeromeTash on June 20, 2021, 04:56:22 PM

Quote from: 19Nov16 on June 20, 2021, 12:02:27 PM

Has anyone received the latest email from Xapo, basically they will close the service and give 30 days to withdraw, unfortunately my account is blocked.

What's next?

Withdraw your funds within 30 days of this communication to avoid being charged a $50 account closure fee (in BTC or other account currencies). If funds remain after this fee is charged, we’ll debit a monthly fee of up to $50 until the balance is depleted, or has been claimed by contacting us.

I don't understand how they expect you to withdraw your money, yet the account is still blocked Embarrassed

This is broad daylight robbery. In all my years trading crypto. I have never seen an exchange or casino charge a closure fee and monthly fee for the unclaimed assets.

Have you tried reaching out to their customer support?

Probably requesting a bunch of documents, like they did to me, and then proceed with withdrawing your balance to another wallet. Their support, however, sucks, they often wouldn't reply, and when they did, it was something irrelevant from what I asked.

This is one few reasons why I uninstall my xapowallet and shift to other more reliable wallets than this the hassle for bringing up some documents is so irrelevant. We valued our safety but asking to much is really not good since giving to much like this is not totally good.

So best to avoid this wallet since there are so many options available.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: JeromeTash on June 20, 2021, 04:56:22 PM

Quote from: 19Nov16 on June 20, 2021, 12:02:27 PM

Has anyone received the latest email from Xapo, basically they will close the service and give 30 days to withdraw, unfortunately my account is blocked.

What's next?

Withdraw your funds within 30 days of this communication to avoid being charged a $50 account closure fee (in BTC or other account currencies). If funds remain after this fee is charged, we’ll debit a monthly fee of up to $50 until the balance is depleted, or has been claimed by contacting us.

I don't understand how they expect you to withdraw your money, yet the account is still blocked Embarrassed

This is broad daylight robbery. In all my years trading crypto. I have never seen an exchange or casino charge a closure fee and monthly fee for the unclaimed assets.

Have you tried reaching out to their customer support?

Probably requesting a bunch of documents, like they did to me, and then proceed with withdrawing your balance to another wallet. Their support, however, sucks, they often wouldn't reply, and when they did, it was something irrelevant from what I asked.

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

Quote from: 19Nov16 on June 20, 2021, 12:02:27 PM

Has anyone received the latest email from Xapo, basically they will close the service and give 30 days to withdraw, unfortunately my account is blocked.

What's next?

Withdraw your funds within 30 days of this communication to avoid being charged a $50 account closure fee (in BTC or other account currencies). If funds remain after this fee is charged, we’ll debit a monthly fee of up to $50 until the balance is depleted, or has been claimed by contacting us.

I don't understand how they expect you to withdraw your money, yet the account is still blocked Embarrassed

This is broad daylight robbery. In all my years trading crypto. I have never seen an exchange or casino charge a closure fee and monthly fee for the unclaimed assets.

Have you tried reaching out to their customer support?

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: 19Nov16 on June 20, 2021, 12:02:27 PM

Has anyone received the latest email from Xapo, basically they will close the service and give 30 days to withdraw, unfortunately my account is blocked.

What's next?

Withdraw your funds within 30 days of this communication to avoid being charged a $50 account closure fee (in BTC or other account currencies). If funds remain after this fee is charged, we’ll debit a monthly fee of up to $50 until the balance is depleted, or has been claimed by contacting us.

Check out our guide to withdrawing your funds if you need a hand.

Please note that after the 30-day period following this notice, you’ll lose access to your account as it will be permanently closed. Though your funds will remain safe, you may face serious delays and additional fees when contacting us to claim your remaining balance.

With this in mind, we strongly suggest that you withdraw your funds at your earliest convenience.

https://static.xapo.com/docs/withdrawals.pdf

They are completely ridiculous, haven't received it myself since they have already blocked and closed my account, confiscating any balance left in it. They are charging a $50 closure, which will be debited monthly if you don't contact them in time. I highly doubt that they will even hand you your own money, after what I saw from my experience.

19Nov16

sr. member

Activity: 1722

Merit: 252

Has anyone received the latest email from Xapo, basically they will close the service and give 30 days to withdraw, unfortunately my account is blocked.

What's next?

Withdraw your funds within 30 days of this communication to avoid being charged a $50 account closure fee (in BTC or other account currencies). If funds remain after this fee is charged, we’ll debit a monthly fee of up to $50 until the balance is depleted, or has been claimed by contacting us.

Check out our guide to withdrawing your funds if you need a hand.

Please note that after the 30-day period following this notice, you’ll lose access to your account as it will be permanently closed. Though your funds will remain safe, you may face serious delays and additional fees when contacting us to claim your remaining balance.

With this in mind, we strongly suggest that you withdraw your funds at your earliest convenience.

https://static.xapo.com/docs/withdrawals.pdf

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: Lucius on June 12, 2021, 05:07:01 AM

Quote from: Bitum on June 11, 2021, 12:44:57 PM

I also read something like that, the bunker is in the mountain in Switzerland. I don't know if that's true.

I was watching a documentary on national TV and the journalist team entered that bunker after a few months of waiting - security measures are really at a high level - it seems to such an extent that even legitimate users cannot get their funds.

Quote from: Ultegra134 on June 11, 2021, 02:35:00 PM

That's exactly the same message I received, fortunately, after tracking my transactions from other wallets etc, I found out that most of my money had been moved to BitGo, which was inactive for more than 2 years, my balance was intact.

Can you explain how your funds from Xapo were transferred to BitGo? While it really seems weird to me, maybe other users might try to get their coins in a similar way.

I might have not expressed what I meant to say correctly. I remember having some BTC on Xapo, acquired many years ago from faucets. What I didn't remember though, was that I had transferred most of my funds before this whole incident happened. Most was fortunately transferred, I suspect that approximately one mBTC was left in Xapo, which is a lost cause now.

Lucius

legendary

Activity: 3234

Merit: 5637

Blackjack.fun-Free Raffle-Join&Win $50🎲

Quote from: Bitum on June 11, 2021, 12:44:57 PM

I also read something like that, the bunker is in the mountain in Switzerland. I don't know if that's true.

I was watching a documentary on national TV and the journalist team entered that bunker after a few months of waiting - security measures are really at a high level - it seems to such an extent that even legitimate users cannot get their funds.

Quote from: Ultegra134 on June 11, 2021, 02:35:00 PM

That's exactly the same message I received, fortunately, after tracking my transactions from other wallets etc, I found out that most of my money had been moved to BitGo, which was inactive for more than 2 years, my balance was intact.

Can you explain how your funds from Xapo were transferred to BitGo? While it really seems weird to me, maybe other users might try to get their coins in a similar way.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: 19Nov16 on June 10, 2021, 11:09:35 PM

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

The same thing happened to me, I remember there was a balance of 0.012 btc and about 1.35 BCH and it was not active for more than 2 years, when I installed Xapo wallet and login they was blocked my account, after send an email and they answer make me disappointed.

Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.

We apologize for any inconveniences this may cause. We appreciate your time with us and we wish you all the best.

Sincerely,
The Xapo Compliance Team

That's exactly the same message I received, fortunately, after tracking my transactions from other wallets etc, I found out that most of my money had been moved to BitGo, which was inactive for more than 2 years, my balance was intact.

Quote from: Lucius on June 11, 2021, 08:16:41 AM

It is quite justified for someone to deny the provision of their services at a certain moment, this usually happens because companies have to adapt to the new legislation and have no choice. What is completely unjustified is the retention of clients ’funds, and if you ask me it is completely illegal and has no legal basis.

As far as I can see people are complaining about their actions everywhere because they have literally lost everything they had in their accounts - which is again a big warning to anyone who has ever wanted to use any custodial service - after all it means you can lose everything you have if you are not your own crypto bank.

I completely agree, I stopped using online wallets ever since. The BitGo one at least provided me with a PDF which included the private keys.

Potato Chips

hero member

Activity: 2786

Merit: 902

yesssir! 🫡

Quote from: JeromeTash on June 11, 2021, 11:49:10 AM

Recently while watching some crypto documentary on Alijazeera, one of the people who was interviewed was Wences Casares, their CEO and Cofounder who claimed that they have a custodial service which is keeping Bitcoins worth billions of dollars for their clients in a secret decommissioned military banker.

Mannn. and here I was under the impression the situation is similar to bittrex and poloniex who has lost a very large portion of existing and potential users because of the strict KYC and unprofessionalism, it seems they doing an effective marketing...

Then again, there's always a fair chance it's all a lie or the stolen funds for years are a major contributor 🤭

Bitum

sr. member

Activity: 1414

Merit: 271

bitonator.tangled.com/join

Quote from: JeromeTash on June 11, 2021, 11:49:10 AM

Almost opened an account with them back then in 2016 when I was a newbie after a suggestion from a friend, but then I stumbled upon coinbase. I think it was a popular service back then before they started to fuck things up.

Recently while watching some crypto documentary on Alijazeera, one of the people who was interviewed was Wences Casares, their CEO and Cofounder who claimed that they have a custodial service which is keeping Bitcoins worth billions of dollars for their clients in a secret decommissioned military banker.

Now, if this is how a service claiming to "securely" keep such amounts of money treats other customers, then it's really something very sad.

I also read something like that, the bunker is in the mountain in Switzerland. I don't know if that's true. 5 years ago i used xapo very intensively, at the time it was a nice solution, fast, safe and inexpensive.

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

Almost opened an account with them back then in 2016 when I was a newbie after a suggestion from a friend, but then I stumbled upon coinbase. I think it was a popular service back then before they started to fuck things up.

Recently while watching some crypto documentary on Alijazeera, one of the people who was interviewed was Wences Casares, their CEO and Cofounder who claimed that they have a custodial service which is keeping Bitcoins worth billions of dollars for their clients in a secret decommissioned military banker.

Now, if this is how a service claiming to "securely" keep such amounts of money treats other customers, then it's really something very sad.

Lucius

legendary

Activity: 3234

Merit: 5637

Blackjack.fun-Free Raffle-Join&Win $50🎲

It is quite justified for someone to deny the provision of their services at a certain moment, this usually happens because companies have to adapt to the new legislation and have no choice. What is completely unjustified is the retention of clients ’funds, and if you ask me it is completely illegal and has no legal basis.

As far as I can see people are complaining about their actions everywhere because they have literally lost everything they had in their accounts - which is again a big warning to anyone who has ever wanted to use any custodial service - after all it means you can lose everything you have if you are not your own crypto bank.

19Nov16

sr. member

Activity: 1722

Merit: 252

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

The same thing happened to me, I remember there was a balance of 0.012 btc and about 1.35 BCH and it was not active for more than 2 years, when I installed Xapo wallet and login they was blocked my account, after send an email and they answer make me disappointed.

Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.

We apologize for any inconveniences this may cause. We appreciate your time with us and we wish you all the best.

Sincerely,
The Xapo Compliance Team

eaLiTy

hero member

Activity: 2814

Merit: 911

Have Fun )@@( Stay Safe

Quote from: khaled0111 on May 02, 2021, 02:36:36 PM

Quote from: Ultegra134 on May 01, 2021, 04:01:02 PM

I don't remember the no fee option though, I think it was between Xapo wallets if I remember correctly.

This is correct. Zero fee transactions only apply for internal transfers between Xapo wallets. If am not wrong, they used to charge a miners fee when withdrawing to an external wallet depending on the priority level you choose.
I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

Xapo and coinbase never charged transaction fees until the network started to congest and if I remember correctly coinbase started charging withdrawal fees initially and then Xapo followed and coinbase changed their business model and so does xapo but one is successful in their transition while Xapo is still struggling with regulatory hurdles even though they started providing debit cards for limited countries.

redwine49

full member

Activity: 1092

Merit: 112

Quote from: bL4nkcode on May 02, 2021, 03:22:07 PM

Quote from: khaled0111 on May 02, 2021, 02:36:36 PM

I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

They become obsolete after that update they implement, it's nonsense, transitioning from a normal web wallet to kyc required wallet. It could be reasonable if they are an exchange that has large volume of trades but its not. Also the issues and complains are rampant, some asked kyc and complied, then closed their accounts.

Sometimes i understand what xapo is doing. Their main object is make a bitcoin based debit card. You can pay/withdraw your bitcoin into your bank account. Ofcourse, It's required KYC but unfotunately they force all their own user who doesn't withdraw their bitcoin into fiat.
They said no exception Cheesy

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: bL4nkcode on May 02, 2021, 03:22:07 PM

Quote from: khaled0111 on May 02, 2021, 02:36:36 PM

I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

They become obsolete after that update they implement, it's nonsense, transitioning from a normal web wallet to kyc required wallet. It could be reasonable if they are an exchange that has large volume of trades but its not. Also the issues and complains are rampant, some asked kyc and complied, then closed their accounts.

They are creating a disaster which can make their users get angry to them, I'm not using this wallet for almost a year since I don't really trust those wallet who ask for KYC, I heard those series of complains thats why I doubt to use them again so if users will think about using them well they should make sure for theirselves to accept some consequences. I don't mean Xapo will turn scam but we should alwats think about that way so that we can step away on upcoming scams.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: bL4nkcode on May 02, 2021, 03:22:07 PM

Quote from: khaled0111 on May 02, 2021, 02:36:36 PM

I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

They become obsolete after that update they implement, it's nonsense, transitioning from a normal web wallet to kyc required wallet. It could be reasonable if they are an exchange that has large volume of trades but its not. Also the issues and complains are rampant, some asked kyc and complied, then closed their accounts.

There are still quite a few wallets that don't require KYC (I've used BitGo and was never asked for anything), Xapo even disabled their web wallet, it only works through a mobile app. A once useful service, has now gone downhill. There's no point of using them anymore.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

Quote from: khaled0111 on May 02, 2021, 02:36:36 PM

I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

They become obsolete after that update they implement, it's nonsense, transitioning from a normal web wallet to kyc required wallet. It could be reasonable if they are an exchange that has large volume of trades but its not. Also the issues and complains are rampant, some asked kyc and complied, then closed their accounts.

khaled0111

legendary

Activity: 2702

Merit: 3045

Top Crypto Casino

Quote from: Ultegra134 on May 01, 2021, 04:01:02 PM

I don't remember the no fee option though, I think it was between Xapo wallets if I remember correctly.

This is correct. Zero fee transactions only apply for internal transfers between Xapo wallets. If am not wrong, they used to charge a miners fee when withdrawing to an external wallet depending on the priority level you choose.
I stopped using their services since the date they updated their privacy policy and introduced the kyc requirement besides blocking some countries.
I might be wrong but I think there aren't many users who are still interested in their services.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: FIFA worldcup on May 01, 2021, 01:22:01 PM

Quote from: Ultegra134 on April 04, 2021, 03:41:42 AM

Quote from: stomachgrowls on April 01, 2021, 06:41:55 PM

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

I remember having a decent amount of BTC there, that's why I provided them with any details they requested. It looked like a legitimate company and not some scam artists. Well I was wrong, they blocked my account and chances are, I didn't have any BTC there left. I remember moving them to some other wallet many years ago.

I used XAPO a long time ago and i still remember that they offer zero transaction fee if you want to withdraw funds from their wallet. Long ago we had only two popular online wallets one being XAPO and other one is still active, coinbase. Thanks god i quit using it and withdraw my funds long ago when they were legit.

It used to offer a few useful services, but it has gone downhill. There's no point anymore. Faucets have died, Xapo's basic concept has swiftly changed and their policy is awful. I don't remember the no fee option though, I think it was between Xapo wallets if I remember correctly.

FIFA worldcup

full member

Activity: 1134

Merit: 105

Quote from: Ultegra134 on April 04, 2021, 03:41:42 AM

Quote from: stomachgrowls on April 01, 2021, 06:41:55 PM

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

I remember having a decent amount of BTC there, that's why I provided them with any details they requested. It looked like a legitimate company and not some scam artists. Well I was wrong, they blocked my account and chances are, I didn't have any BTC there left. I remember moving them to some other wallet many years ago.

I used XAPO a long time ago and i still remember that they offer zero transaction fee if you want to withdraw funds from their wallet. Long ago we had only two popular online wallets one being XAPO and other one is still active, coinbase. Thanks god i quit using it and withdraw my funds long ago when they were legit.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: sunsilk on April 15, 2021, 02:26:19 PM

Quote from: Ultegra134 on April 14, 2021, 06:46:16 PM

I had used my old mobile phone number when registering, which is no longer in use. I almost went to my provider to recover the number, so I could log in back in my account to retrieve my balance. Fortunately, I was lucky enough to not proceed, would have both my money and my time.

It's a shame, it was such a useful and entertaining service, faucets paid directly to your Xapo wallet and we were all happy.

Those were the old good days that I've seen with them when faucets are popular and everything was sent to their wallet directly.

Quote from: redwine49 on April 15, 2021, 02:34:00 AM

yeahhh it was well know custodial wallet in 2016. many faucet wallet are using xapo hahaha.
back then there is no lightning network or something like that.

but now XAPO is nothing

They've started to lose popularity when other wallets have emerged and them instead of attracting more users with easy and friendly rules, they're giving pain to their users such as experiences stated on this thread.

Everyone else advanced while Xapo remained stale, it was bound to happen. On top of that, they acquired awful service policies and applications (You can only use their app, can't do it through a browser). After the faucet era, they were nothing.

sunsilk

hero member

Activity: 3038

Merit: 634

Quote from: Ultegra134 on April 14, 2021, 06:46:16 PM

I had used my old mobile phone number when registering, which is no longer in use. I almost went to my provider to recover the number, so I could log in back in my account to retrieve my balance. Fortunately, I was lucky enough to not proceed, would have both my money and my time.

It's a shame, it was such a useful and entertaining service, faucets paid directly to your Xapo wallet and we were all happy.

Those were the old good days that I've seen with them when faucets are popular and everything was sent to their wallet directly.

Quote from: redwine49 on April 15, 2021, 02:34:00 AM

yeahhh it was well know custodial wallet in 2016. many faucet wallet are using xapo hahaha.
back then there is no lightning network or something like that.

but now XAPO is nothing

They've started to lose popularity when other wallets have emerged and them instead of attracting more users with easy and friendly rules, they're giving pain to their users such as experiences stated on this thread.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: redwine49 on April 15, 2021, 02:34:00 AM

Quote from: sunsilk on April 13, 2021, 03:35:30 PM

This wallet was very known several years ago and when there's not much of an issue about KYC.

Quote from: redwine49 on April 13, 2021, 09:31:15 AM

ahhhh.... talking about XAPO. i just get new story about my friend's xapo. he have about 240k satoshi but also pass KYC in 2019.

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

In this case, if that's only 240k sats, they should spare it and allow that. What's with them and too hard to let go and give the person's own sats sitting on their wallet?

i don't know in detail. that's all i know Roll Eyes

Quote from: sunsilk on April 14, 2021, 06:03:49 PM

They did before the age of known wallets today and exchanges. I think that was 4-5 years onwards, they're one of the most known wallet since there weren't that much of wallets for bitcoin before.

yeahhh it was well know custodial wallet in 2016. many faucet wallet are using xapo hahaha.
back then there is no lightning network or something like that.

but now XAPO is nothing

They could still offer wallet services if they weren't so unprofessional. Unfortunately, everything has changed since then, however, they could have sustained as a online wallet and not pose as a bank service.

redwine49

full member

Activity: 1092

Merit: 112

Quote from: sunsilk on April 13, 2021, 03:35:30 PM

This wallet was very known several years ago and when there's not much of an issue about KYC.

Quote from: redwine49 on April 13, 2021, 09:31:15 AM

ahhhh.... talking about XAPO. i just get new story about my friend's xapo. he have about 240k satoshi but also pass KYC in 2019.

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

In this case, if that's only 240k sats, they should spare it and allow that. What's with them and too hard to let go and give the person's own sats sitting on their wallet?

i don't know in detail. that's all i know Roll Eyes

Quote from: sunsilk on April 14, 2021, 06:03:49 PM

They did before the age of known wallets today and exchanges. I think that was 4-5 years onwards, they're one of the most known wallet since there weren't that much of wallets for bitcoin before.

yeahhh it was well know custodial wallet in 2016. many faucet wallet are using xapo hahaha.
back then there is no lightning network or something like that.

but now XAPO is nothing

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: sunsilk on April 14, 2021, 06:03:49 PM

Quote from: Ultegra134 on April 13, 2021, 05:56:25 PM

I'm not so sure about that, but they are generally bad business. I wouldn't deal with them and had severe communication issues. I'd avoid them at any cost.

They did before the age of known wallets today and exchanges. I think that was 4-5 years onwards, they're one of the most known wallet since there weren't that much of wallets for bitcoin before.

Quote from: Ultegra134 on April 13, 2021, 05:56:25 PM

KYC isn't much of an issue but it's an awful move to ask for a ton of documentation only to block you shortly after.

Yes, it isn't an issue if you have no choice just to take your balance out from them but if the result isn't what you've expected and much worse, that really is frustrating.

I had used my old mobile phone number when registering, which is no longer in use. I almost went to my provider to recover the number, so I could log in back in my account to retrieve my balance. Fortunately, I was lucky enough to not proceed, would have both my money and my time.

It's a shame, it was such a useful and entertaining service, faucets paid directly to your Xapo wallet and we were all happy.

sunsilk

hero member

Activity: 3038

Merit: 634

Quote from: Ultegra134 on April 13, 2021, 05:56:25 PM

I'm not so sure about that, but they are generally bad business. I wouldn't deal with them and had severe communication issues. I'd avoid them at any cost.

They did before the age of known wallets today and exchanges. I think that was 4-5 years onwards, they're one of the most known wallet since there weren't that much of wallets for bitcoin before.

Quote from: Ultegra134 on April 13, 2021, 05:56:25 PM

KYC isn't much of an issue but it's an awful move to ask for a ton of documentation only to block you shortly after.

Yes, it isn't an issue if you have no choice just to take your balance out from them but if the result isn't what you've expected and much worse, that really is frustrating.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: sunsilk on April 13, 2021, 03:35:30 PM

This wallet was very known several years ago and when there's not much of an issue about KYC.

Quote from: redwine49 on April 13, 2021, 09:31:15 AM

ahhhh.... talking about XAPO. i just get new story about my friend's xapo. he have about 240k satoshi but also pass KYC in 2019.

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

In this case, if that's only 240k sats, they should spare it and allow that. What's with them and too hard to let go and give the person's own sats sitting on their wallet?

I'm not so sure about that, but they are generally bad business. I wouldn't deal with them and had severe communication issues. I'd avoid them at any cost. KYC isn't much of an issue but it's an awful move to ask for a ton of documentation only to block you shortly after.

sunsilk

hero member

Activity: 3038

Merit: 634

This wallet was very known several years ago and when there's not much of an issue about KYC.

Quote from: redwine49 on April 13, 2021, 09:31:15 AM

ahhhh.... talking about XAPO. i just get new story about my friend's xapo. he have about 240k satoshi but also pass KYC in 2019.

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

In this case, if that's only 240k sats, they should spare it and allow that. What's with them and too hard to let go and give the person's own sats sitting on their wallet?

The Sceptical Chymist

legendary

Activity: 3528

Merit: 7005

Top Crypto Casino

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Pretty unprofessional to request a ton of information and then proceed to block me though.

Yeah, I don't know what's the deal with Xapo and the request for all that info just to recover a little bit of bitcoin. I also had a Xapo wallet around 2015 and used it for faucets when I was just getting into crypto--hopefully I didn't leave much on there before abandoning the wallet, which I did.

They always sucked anyway, and I eventually learned about more secure wallets and stopped using them altogether. Claiming from faucets back in 2014 could have made you a decent amount of money had you saved it, and I can see why you'd want to reclaim whatever you had on a Xapo wallet, because the payouts back then were a lot higher than any faucet you can find in 2021. Sorry to hear they gave you such a hard time, OP.

Quote from: redwine49 on April 13, 2021, 09:31:15 AM

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

Yeah, that's ridiculous. Aren't they based out of one of the most lenient countries in the world as far as financial transactions go?

redwine49

full member

Activity: 1092

Merit: 112

Quote from: Zotak337 on April 11, 2021, 10:31:51 AM

I don't think you can get a solution on this, for some weeks back xapo team have been warning me to withdraw my BTC from their wallet because they want to close it down or something like that but I can't because of KYC, I just had to let go of the BTC, the wallet contain some satoshis that I earned through faucets in 2016, could probably worth 100$ now

ahhhh.... talking about XAPO. i just get new story about my friend's xapo. he have about 240k satoshi but also pass KYC in 2019.

yesterday he tried to withdraw all of his remaining satoshi from xapo.
and xapo still doesn't allow him to withdraw. WTF Roll Eyes

Zotak337

member

Activity: 232

Merit: 10

I don't think you can get a solution on this, for some weeks back xapo team have been warning me to withdraw my BTC from their wallet because they want to close it down or something like that but I can't because of KYC, I just had to let go of the BTC, the wallet contain some satoshis that I earned through faucets in 2016, could probably worth 100$ now

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: redwine49 on April 06, 2021, 10:16:18 AM

Quote from: Ultegra134 on April 05, 2021, 04:52:35 PM

Quote from: redwine49 on April 05, 2021, 03:01:20 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

i wont do that again. but in 2016 - 2017 xapo was a very popular wallet among people who want to get paid in bitcoin from faucet.
no KYC or suck thing. we dont know if they are using KYC to take everyone money ((

That's also how I acquired an account there, didn't require any details while some faucets had Xapo integrated in their services for immediate payments. Good ol' days we won't see ever again. Regarding the KYC, I think it goes without saying nowadays, due to GDPR policy, all financial institutions require such documentation.

maybe its nessesary or maybe it's just a reason to take our money.
i think crypto to crypto doesnt need KYC. its nessesary only if we want to take that fund into our bank account.

btw i saw xapo is no longer use by many especially bitcoin holder right now.
if they want to exchange their bitcoin into fiat, they prefer to use coinbase and WD into their bank account.

Quote from: FinneysTrueVision on April 05, 2021, 05:41:44 PM

Unfortunately, many custodial wallets now require KYC and even if you created your account before it was implemented it will be very hard to get your money out. When I first started using bitcoin I used Coinbase as my wallet and then a few years later they added KYC and deleted accounts of everyone who wasn't verified.

yahhh... basically we can say "xapo is not a cryptowallet/bitcoinwallet". we should not keep our crypto in there

Xapo introduces itself as a digital bank, I'd avoid using any service that refers itself as a bank, on top of that, it doesn't provide you with the private keys. Thus, it's not a wallet, it's a service that should be avoided. I've used online wallets, such as BitGo, which provided me with the private keys upon signup, never requested any documentation either.

redwine49

full member

Activity: 1092

Merit: 112

Quote from: Ultegra134 on April 05, 2021, 04:52:35 PM

Quote from: redwine49 on April 05, 2021, 03:01:20 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

i wont do that again. but in 2016 - 2017 xapo was a very popular wallet among people who want to get paid in bitcoin from faucet.
no KYC or suck thing. we dont know if they are using KYC to take everyone money ((

That's also how I acquired an account there, didn't require any details while some faucets had Xapo integrated in their services for immediate payments. Good ol' days we won't see ever again. Regarding the KYC, I think it goes without saying nowadays, due to GDPR policy, all financial institutions require such documentation.

maybe its nessesary or maybe it's just a reason to take our money.
i think crypto to crypto doesnt need KYC. its nessesary only if we want to take that fund into our bank account.

btw i saw xapo is no longer use by many especially bitcoin holder right now.
if they want to exchange their bitcoin into fiat, they prefer to use coinbase and WD into their bank account.

Quote from: FinneysTrueVision on April 05, 2021, 05:41:44 PM

Unfortunately, many custodial wallets now require KYC and even if you created your account before it was implemented it will be very hard to get your money out. When I first started using bitcoin I used Coinbase as my wallet and then a few years later they added KYC and deleted accounts of everyone who wasn't verified.

yahhh... basically we can say "xapo is not a cryptowallet/bitcoinwallet". we should not keep our crypto in there

FinneysTrueVision

sr. member

Activity: 1680

Merit: 379

Top Crypto Casino

Unfortunately, many custodial wallets now require KYC and even if you created your account before it was implemented it will be very hard to get your money out. When I first started using bitcoin I used Coinbase as my wallet and then a few years later they added KYC and deleted accounts of everyone who wasn't verified.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: redwine49 on April 05, 2021, 03:01:20 PM

Quote from: stomachgrowls on April 01, 2021, 06:41:55 PM

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

i wont do that again. but in 2016 - 2017 xapo was a very popular wallet among people who want to get paid in bitcoin from faucet.
no KYC or suck thing. we dont know if they are using KYC to take everyone money ((

That's also how I acquired an account there, didn't require any details while some faucets had Xapo integrated in their services for immediate payments. Good ol' days we won't see ever again. Regarding the KYC, I think it goes without saying nowadays, due to GDPR policy, all financial institutions require such documentation.

redwine49

full member

Activity: 1092

Merit: 112

Quote from: stomachgrowls on April 01, 2021, 06:41:55 PM

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

i wont do that again. but in 2016 - 2017 xapo was a very popular wallet among people who want to get paid in bitcoin from faucet.
no KYC or suck thing. we dont know if they are using KYC to take everyone money ((

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: stomachgrowls on April 01, 2021, 06:41:55 PM

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

I remember having a decent amount of BTC there, that's why I provided them with any details they requested. It looked like a legitimate company and not some scam artists. Well I was wrong, they blocked my account and chances are, I didn't have any BTC there left. I remember moving them to some other wallet many years ago.

stomachgrowls

hero member

Activity: 3010

Merit: 794

Quote from: Ultegra134 on April 01, 2021, 04:42:16 PM

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

Why would proceed if you do know that you do only have less bitcoin on that wallet? You do have the free will if its really worth the risk on giving out your identity or not
for such amount but well its your money and decision, whats done is done already.Lets hope that those info's wont leak out everywhere.

There are actually old similar situations like these.
https://bitcointalksearch.org/topic/kyc-blocking-btc-on-xapo-3003842
https://bitcointalksearch.org/topic/xapo-wallet-sucks-stole-10-worth-of-bitcoin-until-i-provide-all-types-of-ids-1903062

If ever you intend on using up a particular service or platform then why others just cant simply make out their own research for them to
avoid such problems?

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: redwine49 on April 01, 2021, 04:29:06 PM

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

I also gave them a ton of information before they blocked my account, they claimed that I only a few Satoshi on my account, I remember having more to be honest. Thinking back, I might have actually moved them before I stopped using their service, so I can't really blame them for something I'm not sure, chances are, I had.

Pretty unprofessional to request a ton of information and then proceed to block me though.

redwine49

full member

Activity: 1092

Merit: 112

Quote from: Ultegra134 on February 24, 2021, 02:34:08 PM

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

i have similar issue like you. i used xapo when i still play faucet back then.
when i want to login on my old account around december 2020, they force me to do KYC for few satoshi left.
but in the end i did it. it took me for almost 1 month to take back my btc

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

Quote from: Bitum on February 28, 2021, 06:20:55 AM

Can someone tell me that xapo is currently only available as an app? There used to be a website when I used this, but now I cannot see an opportunity to log in to this website

This is what can be seen on their website, and hope it answer your question.

Quote from: https://blog.xapo.com/changes-to-our-business-and-service/#why-can8217t-i-access-the-web-application

Why can’t I access the web application?

We’re giving our undivided focus to bringing you this new, revamped Xapo. While we remodel our current service to fit this new vision, we’ve had to temporarily stop access to the web app; however you can still access your account through the mobile app. Please note: If you need to change your email address, please contact us at [email protected].

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: Bitum on February 28, 2021, 06:20:55 AM

Can someone tell me that xapo is currently only available as an app? There used to be a website when I used this, but now I cannot see an opportunity to log in to this website

For some reason their website login has been disabled, unsure why. It's been that way for quite a few months. They are only function by their mobile App.

Bitum

sr. member

Activity: 1414

Merit: 271

bitonator.tangled.com/join

Can someone tell me that xapo is currently only available as an app? There used to be a website when I used this, but now I cannot see an opportunity to log in to this website

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: examplens on February 26, 2021, 06:27:46 PM

Quote from: Ultegra134 on February 26, 2021, 02:52:52 PM

Supposing that I'm wrong, that this address is not associated with Xapo, and it's from another wallet of mine, is it possible to track it? I remember addresses starting with 1** were usually from Xapo.

At one point they changed addresses to a new segwit starting with 3...

It's weird, I also have an account there, which I didn't use for a long time. The last withdraw which I made is from Jully 2017. yet I regularly reactivated the wallet installing the Xapo app and activate it through a phone number. Good thing that I am withdrawn all amount from there, so they did not confiscate anything due to my long inactivity on account.

Asked them to provide me with the address which is associated with my account, they replied with this:

https://www.blockchain.com/btc/address/3EtHJ4DKLNBbfYnjJug17GFqJ3GuE4bsbd

This one shows 0 balance, while they are implying that my account has some BTC which isn't even worth a dollar. I cannot understand whether they are f**cking with me or not. The address I have shows 1.7mBTC, they imply I have a few bits only and at the same time they send me an empty address?

examplens

legendary

Activity: 3472

Merit: 3507

Crypto Swap Exchange

Quote from: Ultegra134 on February 26, 2021, 02:52:52 PM

Supposing that I'm wrong, that this address is not associated with Xapo, and it's from another wallet of mine, is it possible to track it? I remember addresses starting with 1** were usually from Xapo.

At one point they changed addresses to a new segwit starting with 3...

It's weird, I also have an account there, which I didn't use for a long time. The last withdraw which I made is from Jully 2017. yet I regularly reactivated the wallet installing the Xapo app and activate it through a phone number. Good thing that I am withdrawn all amount from there, so they did not confiscate anything due to my long inactivity on account.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: shield132 on February 26, 2021, 02:36:30 PM

Where are you from? I remember that some years ago, XAPO was supporting almost every country but then they decided to cut some of them and maybe you are from that country.

Also, here is the link of their terms and conditions:

Seems they took the fee from your balance, read this quote from their terms:

Quote

We may also close your Xapo Account immediately and without notifying you of our decision if any of the following happens:
There has been no transaction on your Xapo Account for more than 24 consecutive months;
Your Xapo Account has no funds and you have not logged in for more than 6 consecutive months;

Also:

Quote

23.1. Unclaimed Property. Under applicable law, after a specified period of inactivity by you with respect to your Xapo Account, Xapo may be required to report and/or remit any bitcoins it is holding in custody for you in accordance with applicable laws.Xapo reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

So, according to their TOS, your account is blocked and nothing can be done to revoke it.

I'm from Greece, I've also read their TOS, which I find it quite offensive. They are practically claiming money as theirs if you haven't used your account for a few years. As the rule goes, not your keys not your coins. However, I've found an address associated with the account (Posted above) which has a balance.

Supposing that I'm wrong, that this address is not associated with Xapo, and it's from another wallet of mine, is it possible to track it? I remember addresses starting with 1** were usually from Xapo.

shield132

hero member

Activity: 2352

Merit: 905

Metawin.com - Truly the best casino ever

Where are you from? I remember that some years ago, XAPO was supporting almost every country but then they decided to cut some of them and maybe you are from that country.

Also, here is the link of their terms and conditions:

Seems they took the fee from your balance, read this quote from their terms:

Quote

We may also close your Xapo Account immediately and without notifying you of our decision if any of the following happens:
There has been no transaction on your Xapo Account for more than 24 consecutive months;
Your Xapo Account has no funds and you have not logged in for more than 6 consecutive months;

Also:

Quote

23.1. Unclaimed Property. Under applicable law, after a specified period of inactivity by you with respect to your Xapo Account, Xapo may be required to report and/or remit any bitcoins it is holding in custody for you in accordance with applicable laws.Xapo reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

So, according to their TOS, your account is blocked and nothing can be done to revoke it.

Ultegra134

hero member

Activity: 1750

Merit: 904

They just replied to me, they are implying that my balance is way too low for it to be withdrawn. According to them, my balance is 0.00001117 BTC, while I can see myself from the BlockExplorer that one of the addresses has almost 2 mBTC. Requested them to provide me with evidence that this address they are referring to is mine.

This is the one I have from the transaction history on my email.
https://www.blockchain.com/btc/address/1BynVdCBgcP3XM2X8V6z4vvMLwFrQq86Kk

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: eaLiTy on February 26, 2021, 06:28:51 AM

Quote from: Ultegra134 on February 26, 2021, 03:55:52 AM

Haven't replied to me since yesterday morning, I don't think they'll even reply at this point. I will keep contacting them till I find a solution hopefully. It's not a huge amount of money, but it still is something that is worth approximately $100, I don't see the reason to leave them like that, I cannot understand why they would screw someone like that for such a mere amount of BTC.

As you already know that their customer service is not the best. Since you provided all the documents and Xapo is not willing to offer you the service as you mentioned in your earlier post and if that is the case they need to refund the coins that you are holding in the wallet. You need to specify that they need to forward to a wallet address of your choice and i am sure they will comply with your request.

I had issues with them in the past in terms of their mobile application not functioning properly and what i learned from the experience is that you need to have the patience to have something resolved.

I'm aware of their support, I can wait, that is not my issue, as long as I recover my funds. I sent another email today, and I am now waiting for their response. If they are determined that for whatever reason I cannot use their services, that's fine by me, just provide me with the option to withdraw my balance to another wallet.

eaLiTy

hero member

Activity: 2814

Merit: 911

Have Fun )@@( Stay Safe

Quote from: Ultegra134 on February 26, 2021, 03:55:52 AM

Haven't replied to me since yesterday morning, I don't think they'll even reply at this point. I will keep contacting them till I find a solution hopefully. It's not a huge amount of money, but it still is something that is worth approximately $100, I don't see the reason to leave them like that, I cannot understand why they would screw someone like that for such a mere amount of BTC.

As you already know that their customer service is not the best. Since you provided all the documents and Xapo is not willing to offer you the service as you mentioned in your earlier post and if that is the case they need to refund the coins that you are holding in the wallet. You need to specify that they need to forward to a wallet address of your choice and i am sure they will comply with your request.

I had issues with them in the past in terms of their mobile application not functioning properly and what i learned from the experience is that you need to have the patience to have something resolved.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: magneto on February 25, 2021, 07:00:51 PM

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

The dust amounts of old are now actually worth something. And I can imagine how infuriating it is from your end.

The onus is completely on Xapo to give you a full refund of your balances. You have provided the necessary docs as far as I can tell, and even if they decide that they no longer want to offer an account to you, they are obligated to pay what they owe you.

Keep contacting their support and do let us know what occurs. But my personal experience with their micropayments (as well as the experiences of many others) would say that their response times are likely going to be quite crappy, and they'll probably try to avoid the issue now that your few mBTCs might be worth hundreds of bucks.

Haven't replied to me since yesterday morning, I don't think they'll even reply at this point. I will keep contacting them till I find a solution hopefully. It's not a huge amount of money, but it still is something that is worth approximately $100, I don't see the reason to leave them like that, I cannot understand why they would screw someone like that for such a mere amount of BTC. Haven't seen such service blocking your account after providing everything they asked for, now they got all my details and I have nothing in return.

magneto

hero member

Activity: 1666

Merit: 753

Quote from: Ultegra134 on February 24, 2021, 01:14:28 PM

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

The dust amounts of old are now actually worth something. And I can imagine how infuriating it is from your end.

The onus is completely on Xapo to give you a full refund of your balances. You have provided the necessary docs as far as I can tell, and even if they decide that they no longer want to offer an account to you, they are obligated to pay what they owe you.

Keep contacting their support and do let us know what occurs. But my personal experience with their micropayments (as well as the experiences of many others) would say that their response times are likely going to be quite crappy, and they'll probably try to avoid the issue now that your few mBTCs might be worth hundreds of bucks.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: mk4 on February 25, 2021, 07:17:26 AM

Quote from: Ultegra134 on February 25, 2021, 03:48:42 AM

Good call, Thanks!
They actually replied to me, probably just an automated response though. They are implying that after the validation process, they decided to no longer offer services based on multiple factors used in their selection process, but for security reasons cannot mention them!

This is ridiculous. They are requiring a bunch of documents, photos and so on only to later block your account and confiscate your balance. I remember having two wallets on my account, I have the address of one of the two, which has a balance of 1.5mBTC. I'm not sure if the other wallet holds any balance.

Ah. The PayPal asshole-ish maneuver. But at least with PayPal, they lock your PayPal account from 1-180 days, then they unlock your account and let you withdraw your money. But with Xapo they straight up confiscated your money?? Is that even legal. Again, I recommend bringing this to Reddit. Link your hopefully detailed Reddit post here and I'll gladly upvote for you.

Complete dick move. I was dumbfounded by such response. I replied and now waiting for their response.
This is one of the addresses associated with the account. https://www.blockchain.com/btc/address/1BynVdCBgcP3XM2X8V6z4vvMLwFrQq86Kk
It's not much, but it's $90, why would I let them have it? Screwing their customers for such petty amounts is insane. I'll wait one more day to reply, if they don't, I will write on Reddit.

Thanks again!

mk4

legendary

Activity: 2870

Merit: 3873

📟 t3rminal.xyz

Quote from: Ultegra134 on February 25, 2021, 03:48:42 AM

Good call, Thanks!
They actually replied to me, probably just an automated response though. They are implying that after the validation process, they decided to no longer offer services based on multiple factors used in their selection process, but for security reasons cannot mention them!

This is ridiculous. They are requiring a bunch of documents, photos and so on only to later block your account and confiscate your balance. I remember having two wallets on my account, I have the address of one of the two, which has a balance of 1.5mBTC. I'm not sure if the other wallet holds any balance.

Ah. The PayPal asshole-ish maneuver. But at least with PayPal, they lock your PayPal account from 1-180 days, then they unlock your account and let you withdraw your money. But with Xapo they straight up confiscated your money?? Is that even legal. Again, I recommend bringing this to Reddit. Link your hopefully detailed Reddit post here and I'll gladly upvote for you.

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: mk4 on February 24, 2021, 09:45:01 PM

Hit them where it hurts: make a similar post to Reddit's r/bitcoin[1]. Unfortunately sometimes, giving a certain company really negative publicity is what's going to end up forcing them to fix your issue. And while I'm not saying that this is guaranteed to work, you really have nothing to lose by now.

[1] https://reddit.com/r/bitcoin

Good call, Thanks!
They actually replied to me, probably just an automated response though. They are implying that after the validation process, they decided to no longer offer services based on multiple factors used in their selection process, but for security reasons cannot mention them!

This is ridiculous. They are requiring a bunch of documents, photos and so on only to later block your account and confiscate your balance. I remember having two wallets on my account, I have the address of one of the two, which has a balance of 1.5mBTC. I'm not sure if the other wallet holds any balance.

mk4

legendary

Activity: 2870

Merit: 3873

📟 t3rminal.xyz

Hit them where it hurts: make a similar post to Reddit's r/bitcoin[1]. Unfortunately sometimes, giving a certain company really negative publicity is what's going to end up forcing them to fix your issue. And while I'm not saying that this is guaranteed to work, you really have nothing to lose by now.

[1] https://reddit.com/r/bitcoin

Ultegra134

hero member

Activity: 1750

Merit: 904

Quote from: BitMaxz on February 24, 2021, 01:52:36 PM

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Can't really say that I'm glad that I'm not alone. Their support was a pain in the ass to start with, I had a few mBTC from faucets too. It's not a tremendous amount, but why should I let them have it? I could use of some extra cash, that I'd put back into holding more Bitcoin. I uploaded all my documents just to block me right when my verification wasn't "enough" for them.

Saw the thread, but if I am not mistaken, it's a slightly different case. I've contacted them already using their form on the website. Will also try emailing them using the one you mentioned.

Thanks!

BitMaxz

legendary

Activity: 3374

Merit: 3095

Playbet.io - Crypto Casino and Sportsbook

Actually, I heard the same thing happen to someone here I just can't remember the title of the thread.
He also sent almost all personal documents but in the end, his account blocked.

I have some of the BTC on Xapo earn from faucets before and I'm sure it will also happen to me if I attempt to recover my wallet. I'm not desperate to submit my documents and we don't know they might use our documents for scamming purposes.

Just adding this old thread.

-Xapo wallet sucks. Stole $10 worth of Bitcoin until I provide all types of ID's

Why not directly ask them through their email and ask about this issue here's the email [email protected]
Just got an idea from this thread https://bitcointalksearch.org/topic/i-am-facing-some-issue-with-xapo-wallet-while-withdrawing-funds-5197675 who solved the same issue.

Ultegra134

hero member

Activity: 1750

Merit: 904

Hello,
I used to have a wallet on Xapo, it's since 2014 when faucets were popular back then. I managed to recover my account after a quite tiring process, due to their lack of support mostly. After logging in successfully, I was asked for verification, provided my driver's license, a photo of myself and a bank statement from Revolut (It was the only one I had in handy).

After a while, my account was blocked and this is what I received, "Unfortunately, due to compliance or regulatory reasons, we can no longer provide you with our services.". That's it, I cannot even login to my account, which has a balance of a few mBTC. Just like that, I am blocked and haven't even been told why.

What can I do now? Probably nothing I guess.

Topic: Xapo Wallet (Read 938 times)