Decided to try them and well it seems as though I have clearly been scammed.
I was communicating with a guy called Galin and now a new person is replying to my online support messages. This new guy seems completely oblivious to any facts and keeps shouting (with exclamation marks at the end of every word) that my funds have been sent on the 27th of April. Which is another blatant lie.
Will keep everyone updated
.eu doesnt mean , its located in EU
I used their service last year without problem. I used ~$4k BTCE code for wire transfer. Though, I think it took 10-15 days to get my transfer.
But , 1 year is a long time for crypto world. I hope you get your funds sooner. Keep us with latest info.