Topic: xrp deposit to Bithumb from Kraken missing (Read 1132 times)

We have an update on this issue!

Thank you Kn_os for your previous post which was completely right!

Bithumb is requiring a specific flag tfFullyCanonicalSig to be set for all XRP transactions . This flag protects the sender against transaction malleability exploits. There is no benefit in the receiver checking for this flag, but we have opted into using the flag to help our clients avoid further funding issues at Bithumb.

Hi Ilanoh. We have looked into this and there are no technical issues with our withdrawals. Please make sure you're including the correct tag on all transfers. If you specified the correct tag and the funds were not credited at the other exchange you would need to contact that exchange to find out why the technical issue is still happening on their end. We have clients withdrawing funds to exchanges every day with no issues.

Please note that you can find the details of your destination tag on a block explorer. If you specified a tag but it was not included, you would see that on the block explorer. If you double check and the correct tag was added, this is an issue with the receiving exchange.

Your withdrawal dont work perfectly since, I have submitted the tag, and that the same transfer from other exchanges are never subject to that kind of issues.

Edit : some other members pointed some technical issues that may cause this issue, and it is something kraken is not doing good by submitting the transactions to the ripple network.

Please raise the issue to your engineering team... if you have one...

Hi teslako. As previously stated to other clients here, this is not a Kraken issue. If you did not include a destination tag then you will need to contact Bithumb support. If you did include a tag and they did not credit the funds to your account, you will also need to contact Bithumb support. Ripple is a cryptocurrency and is irreversible. Since your funds have already been sent successfully, you will need to contact Bithumb support no matter what the scenario.

Ultimately, the decision to send the funds was yours, and we have no reason to warn you not to send them.

Thanks for understanding.

Kraken_Septimus. I also didnt get my 6443 XRP to bithumb. it's about a few hours already. My transfer from Bithumb which happened simultaneously worked just fine and i got the deposit within 2 minutes.

I do not want to wait 3 months for my money. Please do not blame me or others for not having entered deposit tag. That is insulting. Please restore the XRP back to my account immediately. I already submitted a ticket just now.  You need to warn all your users not to transfer XRP to Bithumb. I cannot believe you guys have not fixed this issue after all these months.

Check my transaction here https://xrpcharts.ripple.com/#/transactions/48F24E8A9C6467567A173AC2E0E6C72019B9262B9EA46275CB4E00E520717796

Hi Ilanoh. When you withdraw Ripple from Kraken you would need to specify the tag that should be applied. If this was not inputted by you, the funds would need to be recovered from the exchange that you sent them to.


Hi mwmanoh. This is not an issue with Kraken withdrawals. Our withdrawals are working normally.

I got my ripple back,

I don't know exactly when, but about 2 months later

Thank you Kraken for not setting up transaction like everybody else... I lost a lot of money thanks to you

Oh, I didn't know that. My friend was about to send xrp to bithump. I have to tell her right now.
I hope you all get back your deposit.

Mine is still missing from 12/23. Of course its now worth half what I paid for it and a fourth of what I would have sold it for a month ago. Dozen phone calls, 10 1:1 inquiries, nothing has worked. Not worth enough to wipe my ass with now.

Guess they finnaly start to manualy deposite this missing ripples, i as well got my ripples on balance.

In my book, Kraken and Bithumb both suck. I did finally get my deposit from Kraken to Bithumb after 20 days, which is not acceptable. I immediately transferred my XRP out and will never do business with ethier ever again.

It's not fully kraken fault, all withdraw from kraken to home wallet and ALL another exchanges exept bithumb arrive without any problem. I guess problem in way how bithumb handle with transactions.

Single diffrence between xrp transactions sent from kraken and from another exchange is flag, kraken doas not add flag, rest exchange doas.

bittrex for example add flag:
This transaction arrived without problem:
STATUS:
This transaction was successful, and validated in ledger ... on December 30
DESCRIPTION:
This is a Payment transaction.
The payment is from rPVMhWBsfF9iMXYj3aAzJVkPDTFNSyWdKy to rsG1sNifXJxGS2nDQ9zHyoe1S5APrtwpjV.
The payment has a destination tag: ....
It was instructed to deliver .... XRP.
The actual amount delivered was .... XRP
The transaction's sequence number is ....
MEMOS:
The transaction has no memos.
TRANSACTION COST:
Sending this transaction consumed 0.000012 XRP.
FLAGS:
The transaction specified the following flags:
tfFullyCanonicalSig
AFFECTED LEDGER NODES:
It affected 2 nodes in the ledger:
MODIFIED NODES:

kraken doas not add flag:
this transaction still didn't arrive
STATUS:
This transaction was successful, and validated in ledger ... on January 4, 2018 .
DESCRIPTION:
This is a Payment transaction.
The payment is from rLHzPsX6oXkzU2qL12kHCH8G8cnZv1rBJh to rsG1sNifXJxGS2nDQ9zHyoe1S5APrtwpjV.
The payment has a destination tag: ......
It was instructed to deliver .... XRP.
The actual amount delivered was .... XRP
The transaction's sequence number is .....
MEMOS:
The transaction has no memos.
TRANSACTION COST:
Sending this transaction consumed 0.000031 XRP.
AFFECTED LEDGER NODES:
It affected 2 nodes in the ledger:
MODIFIED NODES:
.......


No clue what for bithumb may check this flag and think that transaction is invalid. It is my single assumption, since support doas not tell anything,
i realy hope that finnaly someone will deposite our money manualy.
But it should be bithumb support, since kraken obviously can't do anything with already sent and confirmed transactinos.

Hi mwmanoh. I'm sorry to hear about the missing Ripple. Please navigate to Funding > Withdraw click the ID on your transaction and you'll find the Transaction ID. Check this on any explorer and if the funds are confirmed, they have already left Kraken. If that's the case, you'll need to speak with Bithumb support because Ripple is irreversible. If they have not been sent (no transaction ID) or they have not confirmed yet, please open a ticket here and escalate that ticket using this form. We certainly did not steal your funds and we would would not split your funds with another exchange. This sounds like a Bithumb wallet issue but please let us know if the funds have not been sent. Thanks for understanding.

If you need any help with Kraken please drop by our Bitcointalk thread!

Kraken does not care the issue is between them and Bithumb. Here is what their support said:

"Kieren (Kraken Support)
Jan 25, 23:40 PST

Hi,

As for why we don't post a bulletin that would be unprofessional since the issue at Bithumb would be temporary and we don't block clients from having free will on where to send their funds. It is always highly suggested clients research the exchange they send funds to before they send them.

Support documents: https://support.kraken.com/hc/en-us

Website Status: https://status.kraken.com/

Sincerely,
Kieren
Client Engagement Specialist"

Kracken and Bithumb probably split the stolen XRP. They both are crooks.

I finally got it a couple days ago, after over a month delay.  Meanwhile, the upside value XRP is gone.

I dont understand why is not working when all people send from kraken ...

Having same problem 04.01.2018 sent ripples on bithumb from kraken, transaction visible in ripplechart, successed, send on true adress with true tag, but 20+ days still didn't arrive on balance, 5+ tickets, nothing change.  

How much do you send ?

이상한, 모든 막 후 표시됩니다

Hello, any news ? Any body have send xrp this day or this week ? How many time you have waited Thanks.

Ok I got mine back. It got lost on January 9th and I received it yesterday (1/26). I sent numerous emails to Bithumb's contact2 email address with no reply (google translating to Korean as well). Then I sent like 5 1:1 tickets about a week ago, 3 international, 2 Korean (I copy pasted my international post into google translate again) and it showed up in my account. It just showed up I never once got in any sort of contact with support. I did get in contact with Kraken support and they provided me with the transaction ID and basically pointed the finger at Bithumb saying there was nothing they could do with a successful transaction on the explorer. On my 1:1 ticket I included the transaction ID, copy pasted the withdraw log in Kraken, and copy pasted the successful transaction on the explorer once I looked it up using the transaction ID. Then I prayed. Hope this helps some poor fool like me out there.

-Jerry

Any luck yet? I am still missing my XRP deposit from Jan 4th. I call Bithumb everyday. Guy told me today it could take few months to get back. I filed a ticket and all they say is it is with the right department and I have to wait.

Dude Tell me about it!  i was trying to sell at 3.45 and they screwed me by holding my deposit.

I don't think Kraken is the problem.  I have a deposit into Bithumb sing January 4th as well.  I believe it may be the way XRP and exchanges interact.  i ahve sent my XRP off of Kraken and onto HITBTC and it didnt show up right away; i had to put in a ticket on their system and then i saw it in the morning. 

Im going to take the advice of someone who posted on here and will do 1:1 tickets specifically, requesting for my deposit.  might get lucky.....who knows. right?!?!?

This is really frustrating and do not understand why this is such a big deal?!?!

Hi Ilanoh. If you're having an issue with receiving a transaction please open a ticket here and escalate that ticket using this form. Thanks for your patience.

Please drop by our Bitcointalk thread if you need anything else.

\

**First, let me say that selling off at 3.80 would have been awesome this past week. would have**

@snakeswatter could you go into a little more detail about the information in your 1:1 ticket? I included a copy of the explorer showing a successful transaction as well as the transaction id. Also, did they ever tell you they were giving it back or did it just show up?

Thanks

Hey Kraken team, any news on why your xrp withdraw arent properly received on your side ?

After 12h my XRP was deposited OK. I did try smaller amount (20XRP) like before that and it worked just fine.
I guess the deposits from Kraken do somehow screw things up on Bithumb's side.

So it seems it is not problem just between KRAKEN->BITHUMB it is also BITSTAMP->BITHUMB

Did you ever get your XRP deposited? Thanks.

I did send XRP from Bithumb to Kraken without any problem before I sent it back to Bithumb with all XRP amount

Did you ever send succesfully from Kraken to Bithumb before? Using same tag and address?
Because I did (from bitstamp) and no problem like 3x before... very fast, but this time I'm not getting anything.

I have a same problem.  I sent 11,912 XRP on 12/23/2017 from Kraken to Bithumb.  As of today, 1/22/2018 I still did not get XRP into my Bithumb account.  However, the transaction and tags were entered correctly and processed.  For some reason, Bithumb is not able to deposit into my account.  Meanwhile it went up close to $4 and missed the selling point.  I called, wrote numerous times to Bithumb, but all I get a boiler reply.....   

Still 11 days is way too long. I did send previously 3x deposit to bithumb (3x 25k XRP) and it was always done within 30 minutes... right now I'm waiting several hours and I'm sure now, it will not be easy to get my money deposited. I did not use kraken, it was bitstamp but never had problem with that. This is very annoying since I already have over 2 weeks ETH "on the way" to the same bithumb and there is no ETA al all.
So now I hope I will be lucky and get my XRP within month?

So im new to this but just wanted to provide some comfort to those who may be panicking. I had the same issue when I transferred XRP on Jan 4th. I got my money on Bithumb on Jan 16th. So just keep waiting and make sure you continue filing 1:1 ticket. I made sure to write one everyday. Maybe that did the trick :S

Anybody get their XRP deposit back yet?

Yea, that's what i said, full of shit!


That's exactly what i am doing.  i first open a ticket and allow 24 hours to pass then i place a call to them trying to illicit more responses in order to get more information.  I also go to their twitter feed and demand to know what happened to my XRP deposited on the 4th of January.

We should get a list of people who are going through the same thing and make a unified voice.

Just saw your response. I say they are full of shit and we should sue them. I am looking for a way to contact the media. We need to put some heat on them. Keep calling and bugging them. I am about to.

You have got to hear this, i just got off of the phone with Bithumb Korea, they tell me that everything will be processed at the end of the month and that my XRP will go into my account then.  when i asked why they told me it is the government in KR that is holding all transactions in limbo and that the transactions need to be recorded per government approval.  I was like WTF???  Never heard such bullshit in my life.  

has anyone else heard this?

This is their response

Thank you for contacting Bithumb Customer Support.

With regard to pending XRP deposit, we sincerely apologize for such a prolonged delay.
As addressed over the phone, it is coupled with governmment announcement on clampdown on false-name base transaction. It makes us to get on with each and every transaction one by one manually, resulting in being left on invitable hold for long.

We mad sur to deliver your request on the phone along with this inquiry.


Best regards,

Bithumb Customer Support



 

Giving an update - January 15th.  no XRP.  I called their support line and the guy whom i spoke with was surprised at the amount of time (since January 4).  He placed me on hold and spoke to his manager where he told me she had sent an email to that dept.  So i dont know what is going on. 

i too have had the same excuses used with the exception of #4

i agree on the class action .... count me in!

I'm ok with this, we can make a google drive to centralize the file ?

Also I'm not in Korea, but if you are you can represent us

looks like this is a common issue and has been in the media.

http://www.getnews.co.kr/view.php?ud=BL161831474788ed4e80299a_16

https://xrpcharts.ripple.com/#/transactions/41EF6EAC2429A17D95FD4F910B2C313BB779E5C137F4E24DD5A2328F8691E171

same situation. ive recorded almost every conversation ive had with them most of them giving different stories.

1.) its in queue
2.) it takes time for bithumb to process the data from the blockchain
3.) bithum is backed up
4.) its not lost, hq just has to find it

whatever the case is i think everyone who has this issue come together and get a headcount. get all of our documents proving we sent the xrp to them and have not been given the xrp we sent. we can call the media or authorities to meet us at the bithumb office so bithumb will be pressured to handle the situation. we hand them a packet with all of our information and a letter stating we demand to know where our xrp went and to give us a time frame by a certain deadline. if they dont comply then we all file a class action lawsuit for negligence and punitive damages. considering they are already in the new for possible tax evasion and other questionable issues, they cant afford any more bad media coverage. especially losing people's assets.

thoughts?

I opened a ticket with Kraken and no response. The lip service is not getting me my XRP back.

Hi Guys.

If the funds were already sent and you can see a transaction ID on your Kraken account, this would be an issue with the receiving wallet.

If you believe there is an issue with your transaction being sent from Kraken you can open a ticket here and escalate that ticket using this form. Thank you all for understanding.

Please drop by our Bitcointalk thread if you need anything else!

Deposited 75 XRP from Kraken to Bithumb on 1/8 and never received it. Filed an international ticket and Korean ticket with Bithumb and no answer. Their Customer Support is no longer answering their phone. Also filed a ticket with Kraken and no response. The blockchain shows the transaction was successful. Both exchanges are thieving bastards. I discourage anyone from doing business with them. Has anyone been able to get their XRP back?

Thanks for your answer,

Can you contact Ripples to tell them that some receiver is holding funds coming from your address away ?

Can you make a public statement, telling your customers, not to send XRP to Bithumb,as not everyone is on this duscussion.

Thank you

I do think this is worth at least raising the issue via some sort of ticket or whatever process you have with your developers so they can look into it. Looking at my Kraken => Bithumb TX vs. my offline wallet => Bithumb TX, the only difference appears to be in the different flags, and the last ledger sequence.

For reference, here's my two transactions, where the first is the missing one from Kraken and the second is the successful one from my offline wallet.

https://xrpcharts.ripple.com/#/transactions/4C6DBD6B514ECC1E21E8ECF5B0E44A8B587729931D8F7D1DCC338D59B88BDE5F
https://xrpcharts.ripple.com/#/transactions/4C489B9055D7594533B7F9FF16A3985DEEC65B5A8E2D43858FB775BDA1A2C9CA

Hi Ilanoh. It's hard to say what happened in this instance. When we're on the receiving end of a transaction, what's typically happened is a client has either omitted or made an error on the destination tag. Each exchange would have a different recovery process for these, so that's why we suggest contacting their support.

Hello, how do you explain that this issue happen only when sending from kraken,
Can you as the owner of the wallet make a statement against this practice, if it is bithumb that is at fault, at ripple management? Since it is centralized maybe they can help us, and you by the same occasion.

Hi safexharbour. If the funds have been successfully sent from Kraken, our support staff would not be able to help in this instance. I would suggest contacting Bithumb's support.

To find your transaction ID, please navigating to Funding > Withdraw > And click the ID of the transaction on the left hand side. From there you will see a transaction ID. Please supply this to Bithumb support.

Thanks for understanding.

I have the same issue where my XRP has not showed up at Bithumb.  i received the following message to one of my tickets

Message
"안녕하세요 회원님 빗썸 고객센터입니다

문의주신 내용 확인 후 담당부서로 전달 드려 확인 요청 드렸으며 확인 후 회원님의 계정에 입금처리될 예정입니다.

다만, 확인까지는 다소 시간이 소요될 수 있으며 소요되는 정확한 시간에 대한 안내는 어려운 점 양해 부탁 드립니다.

입금이 늦어지고 있는 점 사과 말씀드리며 최대한 빠른 처리를 위하여 최선을 다하겠습니다.

이용에 불편을 드려 진심으로 죄송합니다.

더 궁금하신 사항은 빗썸고객센터(1661-5566)로 문의 부탁드립니다.

감사합니다."

Translated - "Hello, member, Bitsum Customer Center

After confirming the contents of your inquiry, we will forward it to your department and we will send it to you.

However, it may take some time to confirm, and it is difficult to know the exact time required.

We apologize for the late payment and we will do our best to make it as quick as possible.

We apologize for any inconvenience you may have experienced.

For more information, please contact the Bitsum Customer Center (1661-5566).

Thank you."



is the issue Kraken? or is it Bithumb?

I did just recently submit a support ticket to Kraken. For anyone that has sent successfully sent an XRP transaction from a different exchange or wallet to Bithumb, are there any obvious differences in the raw transaction data between the one from Kraken which didn't show up and the one from another wallet that did?

Has anyone recovered their money yet? Mine has been since December 22nd. No reply at all. phone support confirmed their was an issue with Kracken, That's it. I'm hoping it will get resolved in a month. although XPR took a 30% haircut because they delisted South Korea price info and everyone bailed thinking the sky was falling.

Have you also contacted Kraken on this issue ?

I filed a Korean missing deposit ticket. I did finally get a response from Bithumb's customer service on the ticket but it was just a form response essentially saying that they are looking into the matter but can't estimate how long it will take to be resolved.

If you file an int'l ticket, they will just reply with the following instructions for filling out a missing deposit ticket:


No real news on mine, but we have been calling their support line (Korean) every day and they have now "forwarded our ticket to the department in charge" (of those types of issues) and to please wait. No frame of time was given.

NOTE: AT THIS TIME, DO NOT WITHDRAW XRP FROM KRAKEN TO BITHUMB. YOUR COIN WILL _NOT_ ARRIVE. I have sent another small test amount to see if that would go through and it did not. I recommend sending it to a personal wallet or other service before sending it to Bithumb.

Have you filled a international ticket or a korean missing deposit ticket ?

I'm currently having the same issue. My XRP deposit from Kraken to Bithumb has gone missing despite the transaction having the correct account and destination tag. I've also had no response from Bithumb customer service in two days on the support ticket. Can anyone report whether they had this issue successfully resolved in a reasonable amount of time by Bithumb?

Hi guys I don't know about Eobot and never heard of it,

Try to stick with conventionnal exchange or try to do transfers with $10 equivalent of crypto before proceeding to more when doing something you never tries before...

That is the only way I guess one can be safe in this jungle

Hello,

I'm having the same issues with two XRP deposits on eobot.com (one from cex.io and one from gatehub.com) I made almost 40h ago:

https://xrpcharts.ripple.com/#/transactions/B800CF7546F4DB572435258C62C7DDFE0E75A3C77D7E72178C7FED6AD8329E1C
and
https://xrpcharts.ripple.com/#/transactions/3EA9B23156BD1D2A59392077661069CE09FDFB50D9A590D69B8969AC59846501

That is a total of: 352.728085 XRP that is missing from my account. The transactions were confirmed, the XRP is in their account but you did not release the amount to my tag even thought I used the tag.

I made a previous deposit on the same account in same manner using the same tag one day before of these two that was validated immediately: https://xrpcharts.ripple.com/#/transactions/57F09BD3125213A41ABE7E5821206EF230B014B1A1BF7464DDC39A7318A00779

I looked to see if it is something different about these transactions I couldn't find anything wrong or different.

What do you thing? Eobot a scam? I am planning to make some reports at different cyber security institutions (FBI, Europol and Interpol) if they will not at least respond to my emails

Hey mates

Have the same issue here. Directly transfered 1'000 Xrp from Kraken to Bithump and they never arrived. Then I made a transfer of xrp from Kraken --> personal desktop wallet --> bithump and the transfer was done in around 5 minutes total.

I wrote a ticket to Kraken and they told me that I didn't included a destination tag (sure I did include it, I'm not a total idiot xD) - So I'm quite sure it is a technical issue on Krakens side while they are not able to implement the destination tag into transaction. I made them aware about my theorie around 10 min ago.

Without a destination tag bithumb is not able to allocate the xrp to your personal bithumb wallet, so I would try to make them aware about the destination tag which was missing in transaction.

My korean ticket was proceeded but still waiting the funds.

Please people also report this issue to kraken.

I'm sure the error come from them.

It is not possible that every exchanges are credited right on time but not kraken.

Create ticket at kraken I did it.

Having this problem right now. Deposited a moderate number of XRP from Kraken into Bithumb about 8 hours ago and it never arrived. I had a friend do the same from Binance and it showed up right on time. When viewing the blockchain entries for the transaction IDs, they both are correct, so I’m not sure it’s attributable to an incorrect tag entry.

I have filed three support tickets (two properly in Korean) with no reply yet despite the entire business day passing in Korea. It’s worth noting their phone support cannot actually render account-level support, so its basically useless. They’ll tell you to file an inquiry ticket.

Deposit from Bitfinex without any issue.

Same with Kraken,

I think that something is wrong with the way Kraken attribute the Tag to the transfer.

Kraken says that deposit with wrong Tag will take 1 month to be proceeded, if you wrongfully send xrp to kraken, and they need to do it manually

I think that the 1 month period is a standard, they wait to see if someone else is claiming the money.

In XRP there is only 1 address where everybody send the money, and the Tag is used to identify people's accounts,

So anybody can just look at the blockchain, find a transaction that was sent to the same address he uses, and go to the support and say that it is his transaction and that something went wrong with the Tag.

That is why there is a 1 month delay.

If anybody is able to get its money back please write a note on this post please.

Also you need to properly fill a customer inquiry with this category '[신청서양식] 가상화폐 입출금누락 확인요청'

Please keep me informed

After several phone calls, the employee tried to comfort me (without success), saying that bithumb is the biggest company of the world but with this sort of problem they need minimum 1 month to solve it...biggest World company and 1 month pending my little 10000XRP transfert, CRAZY!!! I am thinking in finding a good international crypto lawyer, any idea? class action possible?

i think this bithump looks like a scam/trap

I have the same issue here. Deposited ripple via kraken yesterday and notning as yet. I have opened a ticket with their support. No news yet ?

Is there a reason for bithumb to block deposits coming from Kraken ?

oh boys this looks like bithump is some form of arbitragy trap/scam

Hi, I have got the same problem, 10000 xrp, from kraken to bithumb, transaction successful, recorded on blockchain...since the 9th of December, 10 inquiries 've been done, no news and most of all NO COIN. How did you manage your problem with bithumb my friend?goodluck Xav

내가 새로 추가 한 xrp 지갑에 트랜잭션을 만들었지 만, 주소 복사에도 불구하고 2 시간 후에 아무 것도받지 못했습니다 ...

이상한, 모든 막 후 표시됩니다

I deposited 2,812.67089 XRP to Bithumb from Kraken in 29 Nov.

According to the ripple network the transaction was successful.
https://xrpcharts.ripple.com/#/transactions/A1AEE80DC9C1CD4EBB6CBBB5F22C15FD2D2ACF95D8520D38486BE9F30CA3566E

While I can not find the balance from my Bithumb account to reflect that transfer in, I raised two tickets to ask Bithumb.
and was replied the following message.

 "We can't find XRP history on November 29, 2017 4:40 AM.
 So please check this out and explain this in detail .
 Would you reply to this?"
 
 I provided the ripple xrpchats link above, but Bithumb still replied me that they can not find the deposit.

 That's too bad, any suggestion I can do to find my XRP deposit back?
 Thanks a lot.