ZERO compensation was awarded to players for doing this to them for 2 fucking years. And to be clear, they did this to me on a bet just 3 days ago. They claim it is changed, it is absolutely not.
March 10, 2019: He was given a 50 mBTC casino bonus which was requested to "get me back in the action". Upon receiving the bonus he asked for additional free spins.
March 12, 2019: Player asked for and received 100 mBTC casino bonus for brief sports downtime.
March 13, 2019: Player asked to have chat back after being banned for death threats on players. This request was granted.
March 19, 2019: Player claimed odds changed from -435 to -625 after placing wager. We added 42.2 mBTC to make up the difference.
javybaez2020: That sounds fair to me. Honestly, if it goes from -125 to -135 I'd still place the bet so I don't mind it being accepted. But -400 to -600 or stuff like that, there are situations where I'd rather change my mind and not bet it. So if that kind of event happens, I'll make a ticket. Thanks for being understanding while the process gets easier. I appreciate that. Shows you care about the long term viability and players.
March 20, 2019: Player asked for status points earned from account kerrywoodwins20 to be moved to javybaez2020 and we allowed this.
March 25, 2019: Player asked for free bet because he was having a difficult time. 35 mBTC was added to account.
March 27, 2019: Player disagreed with the grading on a wager and threatened to leave sportsbook
April 3, 2019: Player complained because betslip visibility was delayed 20 minutes. Received 50 mBTC casino bonus.
April 5, 2019: Player asked for a sports bonus for tough times. 35 mBTC free bet was added.
April 7, 2019: Player said odds changed from -400 to -263 after clicking to submit, and requested 30 mBTC. We added 33.88 mBTC based on his numbers.
April 7, 2019: Player asked if we could buyout his potential 2nd place bracket from our March Madness contest. We did so at 0 additional juice.
April 8, 2019: Player demanded compensation for what he felt was an unfair line on basketball (but he still bet on it and did not dispute until after it was resolved). We refused to compensate him and he threatened to leave unless 100 mBTC was added. 100 mBTC was added as a courtesy and he was told that if he asks for any additional bonuses within the next 30 days they will be denied.
April 10, 2019: Player asked if there was anything he could do for some funds to be added to account. We told him that if he gave us an honest review, then we would review it and add an account bonus based on quality. He added reviews to several websites, including BitcoinTalk and received compensation for it.
April 16, 2019: Player asked for a bonus-
javybaez2020: Again, thank you for all that you do, and I understand if the answer is no. I just hope it is obvious that it is a mutually beneficial situation for me to know that my action needs to be here so that bonuses are awarded when I lose so much in such a short time period. I figure that management will need to review this request, so I'm fine being patient!
Betcoin: Hi Javy, this time we are going to have to say no. We can probably do something every 30 days based on your play over the past month. Please contact us in a few weeks and we will get you taken care of. Thank you for your understanding. We appreciate you and truly wish you the best of luck.
javybaez2020: Thanks for your consideration and I completely understand. Please let me know if you guys reconsider because I’d love to send my next few deposits this way but being without funds is a real bummer and if I’m being honest bookmaker usually hooks me up with some nice bonuses in special situations where I’ve lost a lot of money in a short time.
We added a courtesy 25 mBTC bonus
javybaez2020: Thank you for the small gesture. I understand it is a business decision and ultimately we all have to do what we think is best.
javybaez2020: I hate to do this, but if we can't come to some kind of arrangement I feel I must move on to play with bookmaker.
Player asked to leave the site and his request was granted. Later he asked to come back by email and we agreed that he could come back and every 30 days he would have 5% of his losses over the previous month added back.
Today (April 18, 2019):
javybaez2020: Hi Betcoin. Just wanted to say thanks. You guys went above and beyond. I failed every time so it didn't cost you anything, but I appreciate the gestures and everything and I'm glad you guys kept trying. I am completely flat broke now, can't even get McDonalds lol but I do appreciate you guys helping out. Let me know if I can do anything for you guys for compensation. I'm hard up and I'm glad to help you guys out anyway that I can.I defended you guys from scammers over at bitcoin talk a few days ago. Hope you guys saw that! Hate to see you guys have scammers try to take advantage of your generosity.
Most recent ticket (disputing a wager from 4 days ago. As you can see this is not the pattern of this player):
jabybaez2020: Hi Betcoin,
I know this is late notice, but I made this bet while I was driving and so didn't get a chance to go on live chat and report it. Since I was winning at the time, I also just didn't remember it and then I believe I had another major issue that took priority. There was a line discrepancy on a bet I won a few days back. Here is the ticket ID. I have it logged in my phone. ID: 46229788 The line given was -167. The line I submitted my ticket on was -131 Now I know since this is last minute that you won't necessarily think I'm being honest, but I do have it logged in the notes section of my phone so I know that it happened and you can also check the ticket history and ensure that the -131 was there at a point before my wager was accepted.
I'm sure you'll want to research it, but with me being out of funds, I would at least appreciate it if this was taken care of at some point. Thank you, I have no problem being patient and there's no rush. I should have around 600 mBTC tonight to play with once my payroll goes in to my greendot.
Thank you as always!
Love you BETCOIN!
Javy
18 COMMENTS
Support Randy:
This will be reviewed and considered.
Best of luck with your wagers!
Have a really great night!
javybaez2020:
Hi Randy!
No rush. I'm going to bed anyway. Big day tomorrow!
Thanks!
Javy
Support David:
Hello, we are looking into this and have credited you while this is reviewed. The system is fixed now and the lines will be rejected if the line changes after you click submit. As in all live betting, the lines may change suddenly in either direction, so please double check to make sure that you like the line before confirming. We will not be able to do this again without a long research period, because this error is fixed now, and there is no reason why this should be happening. Thank you for playing.
(89 mBTC was added and then 33 was deducted immediately because based on the odds he claimed he was due 56 mBTC)
Support David:
FYI, we originally added the wrong amount, so some was deducted to correct to the 56 you would have been due for the odds change you specified. Thanks again.
javybaez2020:
Oh man that 33.60 extra would have been a real treat right now...
No way to convince you that discrepancy was a sign that it should have been put in, huh?
Smiley
Javy
Support David:
Haha best of luck to you Javy.
javybaez2020: haha no seriously
The basketball team I put the 56 chips on just decided to lay down and take a steaming dump on the court and not play the entire 2nd quarter, probably threw the match. So i'm hoping that you would seriously consider leaving the 33.60 chips in there as a show of good faith for my deposit I'm making tonight.
Taking money out of the account is a bad omen for me, I'm very suspicious. Please don't do that to me!
Javy
javybaez2020: Typo**
Very superstitious* lol not very suspicious haha
Javy
Support David:
There is nothing that can be done. Sorry. Good luck.
javybaez2020:
That's very disappointing. Gamblers are very superstitious by nature. Really shouldn't be taking funds out after putting them in.
But oh well. Guess that's how it goes.
Best of luck
Javy
Support David:
You too, thank you.
javybaez2020: In the future, if I continue to play here
Please do not remove funds after placing them in my account.
That is a legitimate concern. How can you not see how that would be very bad for a player? I have bad luck the last month and you make my problems worse with horrible karma, removing funds.
Very sad.
Javy
Support David:
We added an incorrect amount and then corrected it. We gave you the exact amount you requested without a review so you wouldn't have to wait. The review would take at least 72 hours, so we did this to accommodate you. Thank you.
javybaez2020: I have to be honest
Im disappointed with you guys.
You should have left the slight extra amount you put in there. Now I place a bet to try and get those amount of funds as a sign and I lose that bet.
What a horrible way to show a player you care about them. "Here are some extra funds" - OH wait, just kidding, let me take that back.
Like giving a kid a piece of candy and then saying no you just get a bite size snicker bar, you don't get the full snickers bar.
Unbelievable to be honest. I would not have expected that from you guys. I made a bet SOLELY to get to that amount that you put in and it loses.
Horrible. I expected better from you guys. I really did.
Javy
javybaez2020:
That's one way to look at it. Another way to look at it is that your live betting platform has glitches that have cost me money with lines changing and not being accepted, you put in the funds that were owed to me, and also enticed me with a slight few extra chips, and then said no, even though you're down $20,000 to us over the last 2 weeks, we're going to take back the $100 we put in accidentally.
Does that seem reasonable to you? I'm down $20,000 to you and you put in $100 worth of chips by accident and your first instinct is to immediately remove it, leaving the player with horrible luck and bad superstitious thoughts.
If that seems reasonable to you, so be it. It's appalling.
Javy
Support David:
We have gone above our already normal excellent service to make you happy so many times, Javy. We are more than fair in every situation. We can't spend all day going back and forth with you every time you don't get your way. You received the amount you asked for without us even looking into it. Sorry we cannot give you the extra that was added by accident and then immediately removed. It is up to you if you accept this decision, but we guarantee you that you will not find another book who would have even paid out this line change, let alone give you extra chips that were mistakenly added. We appreciate you and we believe we have done plenty to show you this. But this issue is closed and any further inquiries about it will not be answered. Thank you.
javybaez2020:
Permanently close my account. I also want to make clear I never want this account re-opened under any circumstance.
I made a bet solely to get the chips back that you removed. You can pretend like this is not your concern, but it is. You put those chips in, and you should have left them in. Dealing with gamblers, you can not pretend we are not superstitious. We are 100% superstitious, every single one of us. What you did was not appropriate.
To remove $100 worth of bonus chips that were put in by a happy mistake, to spite the customer, a customer who has lost $20,000+ worth of chips in 2-3 weeks, that's just unbelievably petty. If you are going to be unbelievably petty with a customer who has funded your book so reliably and consistently lately, then please close my account permanently. You know I am right deep down. You can not possibly think that was appropriate to remove those funds once they were added.
Javy
Support David:
All set, thank you.
As you can see this player was clearly happy with our services, so much though that despite having the account closed several times he has begged to return. Also, his claims of 0 compensation are absurd because he has received everything he is due and then some. We feel that we have gone above and beyond for this player and will continue to not be swayed by extortion attempts. We are happy to provide additional info, if necessary, to preserve our reputation. Any questions, please let us know.