I've used Localbitcoins mostly in the past and it sufficed for the most part. I don't trade INR-BTC too often. Hence I had not tried Zebpay or any other bigger Indian bitcoin portals earlier.
I started with Zebpay by putting some INR in the wallet. Apparently they accept only NEFT, RTGS and IMPS. Sure, understood. This is their order confirmation page which tells you where you should send your money to:
https://i.imgur.com/1pglcSc.png
Not a single mention of any fees they will charge if the payment is not acceptable to them.
Now, they send an email almost half an hour later (probably by when most people would have sent their payments) saying "Do not send funds from non verified bank accounts or from wallets like PayTM, Mobikwik.
These payments will not be accepted and the order will be canceled. We shall refund such payments to your bank account after 7 working days and with a refund charge of Rs 250."
1) Paytm uses IMPS for transferring funds.
How is the end user supposed to know that you have problems with WHERE that IMPS is coming from? Isn't it your ethical responsibility to let users know AT the time of placing the order that any such fees apply?
2) Paytm is not an "non unverified" source. Zebpay has my authenticated mobile number and I don't see a problem if I use that very number for making INR payments to them.
It's not about Rs. 250 that was lost. Right off the bat, the website has already lost my trust as to what all hidden fees they will have in the future. That is not how you run successful startups.
This seems more of a systematic way of milking money out of people.
EDIT: I should clarify: I am not against them charging people "refund fees". It's their policy and they can decide on those things. But TELL people IN ADVANCE that you're going to charge them for something, not AFTER.
