Hi all,
Regarding the complaint of player ExcessTest:
sportsbet.io is a regulated online gambling provider which does not withold customers funds and processes hundreds of withdrawals of BTC in a week.
No, your licensor Curacao eGaming does not regulate anything! If they would regulate you, they would at least respond to complaints sent to
[email protected]More info about your licensor:
Curacao license scam 1668/JAZ, 365/JAZ, 5536/JAZ and 8048/JAZ Regardless the nature of Bitcoin payments as a
regulated operator we are obliged to ID verification, KYC and AML (anti-money laundering) procedures by the regulator at certain withdrawal levels.
We have stated this clearly in our Terms & Conditions page available here –
https://sportsbet.io/about/general-terms-and-conditions3.3.3. Sportsbet reserve the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent of 10 Bitcoins or €2300 which ever is lower, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
1) Again, you are not regulated
2) Where do your "regulator" state this requirement?
3) Your claim you would be obliged to ID verification, KYC and AML (anti-money laundering) procedures by your "regulator" at certain withdrawal levels is absolute
NONSENSE! According to you, you are allowed to take illegal money, but you are not allowed to give it back! LMAO
If you would be obliged to ID verification, KYC and AML if withdrawal exceed 10 BTC, then you would be also obliged to check this prior to accepting his BTC 15 deposit! 15 BTC clearly exceed your 10 BTC rule! Why did you not check prior to accepting his deposit?
Why did you breach the licensor's rule?
Yes, you claim this licensor rule exist only for withdrawals, but as I already explained to you, if this rule would exist, it would be logically binding for
deposits and withdrawals. I trust that everyone with at least half a brain is able to understand this logic?
What you are doing is the following:
- You have a 10 kilometer long one way tunnel.
- Everyone can enter your tunnel without any check
- At the end of your 10 kilometre one way tunnel is a barrier and you suddenly ask for verification documents or otherwise you do not allow to leave your tunnel
Your behaviour is of course against all existing law!
Yes, you refer to your Terms & Conditions, but the part you are not able to understand is that if a part of your terms is not in accordance with Curacao civil code, this part is not valid! Civil law stands always above private terms and as I already explained to you, this part of your terms is not valid!
4) O.k., so now that you took his "illegal" 15 BTC, did you report this to AML offices and forward his "illegal" Bitcoins to the authorities in Curacao?
Because Curacao laws say that you are not allowed to keep "illegal" money. Or did you breach those laws, like you breached your licensor's rules?
We have stated this clearly in our Terms & Conditions page available here –
https://sportsbet.io/about/general-terms-and-conditions3.3.3. Sportsbet reserve the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent of 10 Bitcoins or €2300 which ever is lower, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
You sure you didn't add this a day before ?
Please show us your gaming license.
Good point!