Perhaps this is why 500 casinos thought so
Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.
The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings
Let's... have a tad bit more patience. I've PMed UserU, he'll hopefully come and address this issue on this thread once he come online and notice my PM.
As for why they "play on your feeling", I believe [if we suppose the situation here is simply due to that you played on internet cafe] it's a case of departmental communication. It's not that they're intentionally tried to play with their customer, I think it's simply customer support team just get a reply from the security team and provided you with the information provided to them, without being able to look into the log themselves.
Hopefully, this situation can be solved when their representative come and have another look at your case.