55.48974266 BTC sent to Binance mistakenly!

CryptoReggae

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Activity: 187

Merit: 45

Quote from: tekin_ural on May 18, 2019, 05:41:13 PM

UPDATE

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Hello Dear Community,

I never believed it but yes, pigs can fly. https://prnt.sc/nqc958

Thank you very much for your contributions HCP, LoyceV, Avirunes, bob123, TryNinja, AdolfinWolf, posi, Pamaldar, ranman09, Lucius, vit05, rijaljun, figmentofmyass, LeGaulois, Indamuck, examplens, pawanjain Many apologies, if I forgot anybody who left a comment.

If you need help in any case, you can always ask. Your comments helped me to endure all these hardships and setbacks during my communication with Binance.

Don't lose your faith in humanity.

See you then!

this is a very positive precedent, really surprised with the result.
I'm glad you solved it, and I'm even happier to know that any similar errors will be solved.

Good luck in the future Wink

ene1980

hero member

Activity: 2002

Merit: 535

Quote from: tekin_ural on May 18, 2019, 05:41:13 PM

UPDATE
Hello Dear Community,
I never believed it but yes, pigs can fly. https://prnt.sc/nqc958
Your comments helped me to endure all these hardships and setbacks during my communication with Binance.
Don't lose your faith in humanity.
See you then!

I just saw your thread and the stupidity in which 55BTC is sent to a wrong address is mind blowing and especially after the hack i was lacking in confidence with the binance team and i was bashing them when ever i get to comment on a thread regarding them, but the way in which they responded and resolved your case is outstanding even though you were a prick disturbing them every two days for the mistake you made Cheesy

.
Big shout out to binance for resolving this issue but still angry about their security blunder they made.

bbcwholesell

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Activity: 158

Merit: 10

Sell Your Skrill, Paypal Funds to Us, Get BITCOIN

Quote from: tekin_ural on May 18, 2019, 05:41:13 PM

UPDATE

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Hello Dear Community,

I never believed it but yes, pigs can fly. https://prnt.sc/nqc958

Thank you very much for your contributions HCP, LoyceV, Avirunes, bob123, TryNinja, AdolfinWolf, posi, Pamaldar, ranman09, Lucius, vit05, rijaljun, figmentofmyass, LeGaulois, Indamuck, examplens, pawanjain Many apologies, if I forgot anybody who left a comment.

If you need help in any case, you can always ask. Your comments helped me to endure all these hardships and setbacks during my communication with Binance.

Don't lose your faith in humanity.

See you then!

Congratulations.
This is good news.

always be careful next time pls.

Lucius

legendary

Activity: 3234

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Blackjack.fun-Free Raffle-Join&Win $50🎲

Quote from: tekin_ural on May 18, 2019, 05:41:13 PM

Thank you very much for your contributions HCP, LoyceV, Avirunes, bob123, TryNinja, AdolfinWolf, posi, Pamaldar, ranman09, Lucius, vit05, rijaljun, figmentofmyass, LeGaulois, Indamuck, examplens, pawanjain Many apologies, if I forgot anybody who left a comment.

Patience has finally paid off for you, although it was not a long period of time, but 55+BTC in a very uncertain situation make every minute last like a day. Binance showed that such mistakes can be fixed in a relatively short period and for a small price. I hope you learned something from this, always check address before sending / receiving coins. Wink

bL4nkcode

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Activity: 2142

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Limited in number. Limitless in potential.

Quote from: rijaljun on May 18, 2019, 05:51:18 PM

I can't imagine if you sent it to a little exchange or an exchange that has a bad customer service.

Obviously, it will take more time, months or maybe not at all if OP accidentally sent those funds to an exchange that doesn't care its customer or its reputation.

Now OP profits from those refunded +50 BTC Grin

rijaljun

sr. member

Activity: 1274

Merit: 267

Quote from: tekin_ural on May 18, 2019, 05:41:13 PM

UPDATE

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Hello Dear Community,

I never believed it but yes, pigs can fly. https://prnt.sc/nqc958

Thank you very much for your contributions HCP, LoyceV, Avirunes, bob123, TryNinja, AdolfinWolf, posi, Pamaldar, ranman09, Lucius, vit05, rijaljun, figmentofmyass, LeGaulois, Indamuck, examplens, pawanjain Many apologies, if I forgot anybody who left a comment.

If you need help in any case, you can always ask. Your comments helped me to endure all these hardships and setbacks during my communication with Binance.

Don't lose your faith in humanity.

See you then!

Well, that's good for you bro. I can't imagine if you sent it to a little exchange or an exchange that has a bad customer service.

Case closed!

tekin_ural

member

Activity: 213

Merit: 15

UPDATE

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Hello Dear Community,

I never believed it but yes, pigs can fly. https://prnt.sc/nqc958

Thank you very much for your contributions HCP, LoyceV, Avirunes, bob123, TryNinja, AdolfinWolf, posi, Pamaldar, ranman09, Lucius, vit05, rijaljun, figmentofmyass, LeGaulois, Indamuck, examplens, pawanjain Many apologies, if I forgot anybody who left a comment.

If you need help in any case, you can always ask. Your comments helped me to endure all these hardships and setbacks during my communication with Binance.

Don't lose your faith in humanity.

See you then!

Avirunes

legendary

Activity: 3094

Merit: 1472

Quote from: tekin_ural on May 17, 2019, 07:17:55 AM

[...]

Did you tried checking the TXID that was mentioned on the ticket. Walletexplorer has last update of 15th May so wasn't able to get it from here. Try checking that TXID from your end and crosscheck the address to which it was sent.

pawanjain

hero member

Activity: 2702

Merit: 716

Nothing lasts forever

Quote from: bob123 on May 17, 2019, 09:00:28 AM

Quote from: tekin_ural on May 17, 2019, 07:17:55 AM

My ticket showed the status Open before. Now it shows Solved. I didn't receive any funds back btw.

Maybe you stressed them too much and they don't feel like helping you fixing YOUR mistake ? Tongue

Or May be their employee just transferred the amount to their own bitcoin wallet and marked the status as solved.

Quote from: tekin_ural on May 17, 2019, 07:17:55 AM

UPDATE

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Hello,

Thank you for your reply.

The process is very time consuming and please be assured that our team is working on your issue.

There are many other customers who have made the same mistake and your issue will be handled in the order received.

Unfortunately I cannot tell you exactly when your refund will be processed, but we appreciate your patience and understanding.

Thank you for your support.

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My ticket showed the status Open before. Now it shows Solved. I didn't receive any funds back btw.

OP I think you should say them that the status shows solved whereas you haven't received your money back.
But make sure that you aren't stressing them too much as you previously did. Bothering them too much would just make the case worse and make the probability of the refund low.
Showing the status as 'Solved' seems like a red signal to me. You should definitely ask them about this while making sure you don't keep bothering them with repeated pings.

bob123

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Quote from: tekin_ural on May 17, 2019, 07:17:55 AM

My ticket showed the status Open before. Now it shows Solved. I didn't receive any funds back btw.

Maybe you stressed them too much and they don't feel like helping you fixing YOUR mistake ? Tongue

tekin_ural

member

Activity: 213

Merit: 15

UPDATE

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Hello,

Thank you for your reply.

The process is very time consuming and please be assured that our team is working on your issue.

There are many other customers who have made the same mistake and your issue will be handled in the order received.

Unfortunately I cannot tell you exactly when your refund will be processed, but we appreciate your patience and understanding.

Thank you for your support.

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

My ticket showed the status Open before. Now it shows Solved. I didn't receive any funds back btw.

bob123

legendary

Activity: 1624

Merit: 2481

Quote from: LoyceV on May 17, 2019, 03:53:31 AM

Quote from: bob123 on May 17, 2019, 02:47:31 AM

Accessing private keys - outside of the automated process - can only be done with a lot of work / security measurements.

This isn't like the cases in which a (Fork)coin was sent to the wrong chain, the funds have moved already. So there's no need for private keys to the address OP send his funds to.

You are right. I should have expressed my self more precisely:

Accessing private keys / initiate transactions - outside of the automated process - can only be done with a lot of work / security measurements.

Even tho no direct access to private keys is necessary, the employee still need some way to 'access' them.
Even when they are not able to directly 'view' or 'copy' them, if they can initiate transactions, they have kind of an 'indirect' access to them (which is enough to steal funds for example).

I am sure employers can't simply initiate random transaction. Therefore, regarding security measurements, the same applies.

Edit: Aww, sweet you. Thanks for trying to make me a legendary. Unfortunately the bitcointalk.org god doesn't want to gift me legendary status with ~900 activity. But still appreciate it Kiss

LoyceV

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Quote from: bob123 on May 17, 2019, 02:47:31 AM

Accessing private keys - outside of the automated process - can only be done with a lot of work / security measurements.

This isn't like the cases in which a (Fork)coin was sent to the wrong chain, the funds have moved already. So there's no need for private keys to the address OP send his funds to.

bob123

legendary

Activity: 1624

Merit: 2481

Quote from: tekin_ural on May 16, 2019, 08:23:02 AM

4 days are enough to solve such an issue. I will write them every 2 days.

No. It is not.

You might believe that it is just pressing a button. But a security-orientated company (which binance definitely is, just as any crypto-based exchange should be), has security policies.
Accessing private keys - outside of the automated process - can only be done with a lot of work / security measurements.

IMO, you should be happy that they even answered that they will try to recover them.
This is not self-evident at all!

If i would run such a company, my policy would strictly forbid anyone to touch any private key. They would be too isolated to be touched by a human being inside of the company.
In this case your coins would not be released to you.

I do know, that this would probably be an asshole-exchange in the view of the majority. But IMO, security > convenience.
I would require that everyone can properly read and therefore use the exchange as intended.

Long story short.. stop stressing them. They either recover them (which it seems they are doing) or they are not.
Give them their time. Even if it takes 6 months. Just be happy that they even try to do you the favor.

examplens

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I really think you need to be more patient. you're not the only concern for them. Especially now after hack problem.
I do not expect from Binance to solve your problem fast if you get your money back in next month days you are so lucky.

tekin_ural

member

Activity: 213

Merit: 15

4 days are enough to solve such an issue. I will write them every 2 days.

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Hello Binance,

thank you for taking care of my transfer to your platform.

4 days passed and still no feedback from your side. How long approx. do you need for the refund?

I again want to ask you to refund 55.48974266 BTC which was mistakenly sent to your sender address 3DXbTjQ3k4sWQuMHFwej5oY7obU6rCaRpz linked to your main address 1NDyJtNTjmwk5xPNhjgAMu4HDHigtobu1s on 5th May 2019 from my coinpayments wallet.

https://www.blockchain.com/btc/tx/2d21e8343bc1320896dae89a1ae3464c17ac2c2a359027060c099a36e057281d

https://prnt.sc/nmqz89 http://prnt.sc/nmqz3z

Any reply is highly appreciated

Indamuck

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Activity: 1120

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Reddit is really over moderated and most subs are run by their own companies so they delete anything negative.

Binance are more concerned with security measures from the 7000 btc hack right now so don't be surprised if it still takes weeks to get a resolution.

tekin_ural

member

Activity: 213

Merit: 15

Thank you very much again to all of you.

Could one of us place this thread into Binance Reddit page please?

I think this could help me a lot. I did it by myself and in the same minute it was deleted. I don't blame them since it was a brand new account. Can anyone here help me - I would really appreciate that.

Please let me know for any costs that occur due to manual work which is connected to this help request.

posi

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Quote from: tekin_ural on May 14, 2019, 08:33:37 AM

@posi Thank you for your unique proof. This will help a lot together with other dear members' supporting evidence to solve my issue.

UPDATE

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Dear Tekin,

Thank you for your email.
We have transferred your issue to our technical team and they endeavor to solve your issue.
Please kindly wait with patience.
We wish you all the best in your future trading endeavors.
Please feel free to contact us if you have any further questions.
Thank you for your continued patronage.
Sincerely,
The Binance Support Team

Never mention for this are one of the reason why this forum was created. However, what you need now is to wait acouple of days and if the situation is still the same write them back but you need to believe they will solve the issues as they said.

tekin_ural

member

Activity: 213

Merit: 15

@posi Thank you for your unique proof. This will help a lot together with other dear members' supporting evidence to solve my issue.

UPDATE

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Dear Tekin,

Thank you for your email.
We have transferred your issue to our technical team and they endeavor to solve your issue.
Please kindly wait with patience.
We wish you all the best in your future trading endeavors.
Please feel free to contact us if you have any further questions.
Thank you for your continued patronage.
Sincerely,
The Binance Support Team

Topic: 55.48974266 BTC sent to Binance mistakenly! (Read 13393 times)