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Topic: A HUGE Scam is going on with bitsler! - page 2. (Read 496 times)

legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
November 09, 2022, 08:29:48 AM
#31
if bitsler has a license from curacao and there nu curacao they have a rule that says that in case of self-exclusion the casino must block the IP of the person who self-excluded himself then you could have been right to be complaining, but if not curacao they don't mention it nothing about deleting IP and bitsler's TOS also don't say anything about deleting the person's IP so there's no reason for you to be complaining. because even if they had deleted your IP you could have used VPN and created an account and continued playing, the addiction problem will not be solved by the casino, do not blame the casino. your addiction can only be solved by a doctor and for that you need to stay away from any device that has internet and that can enter a casino

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing
He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  Grin , business is business after all  Grin Cheesy

The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction
full member
Activity: 2520
Merit: 204
November 08, 2022, 09:03:36 PM
#30
if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing
He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  Grin , business is business after all  Grin Cheesy
sr. member
Activity: 1877
Merit: 389
November 08, 2022, 08:55:22 PM
#29
If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

Where could he possibly "report" this?
hero member
Activity: 1022
Merit: 667
Top Crypto Casino
November 08, 2022, 01:48:52 PM
#28
If the user has a gambling addiction is not the casinos fault... if you see in the footer on the site they have this link to help users with gambling problems:

https://www.bitsler.com/en/responsible-gaming
<..>

Well, the way out that they offer concerns rather the actions of a third party in relation to a gambling addict, but how the player himself will block his admission of having an addiction, because it is unlikely and, if necessary, he will still remove the lock.
I think gambling sites are becoming more alert lately since there have been many cases of users complaining of the accounts being closer even though they apply for self-exclusion to prevent minimizing addiction. I don't think, is the responsibility of the casino to close a user account, and even though the player applies for a closer of their account the site will still leave it open until otherwise while in some cases the accounts are closed timely.
legendary
Activity: 2618
Merit: 1504
November 08, 2022, 01:42:44 PM
#27
If the user has a gambling addiction is not the casinos fault... if you see in the footer on the site they have this link to help users with gambling problems:

https://www.bitsler.com/en/responsible-gaming
<..>

Well, the way out that they offer concerns rather the actions of a third party in relation to a gambling addict, but how the player himself will block his admission having an addiction, because it is unlikely and, if necessary, he will still remove the lock.
legendary
Activity: 2240
Merit: 2003
A Bitcoiner chooses. A slave obeys.
November 08, 2022, 01:11:47 PM
#26
While I would definitely agree that their response to you in their email is extremely rude and very unprofessional, you seem to not be following their TOS and therefore have kind of done all of this to yourself. Now, I am trying my best not to judge, so if you have actual evidence that they are "scamming" then you should post said evidence in the scam accusation subforum on this site and not on the gambling subforum. Because to me it seems you have nothing except a rude email to show us that that particular online gambling casino has wronged you.  

If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

hero member
Activity: 1456
Merit: 940
🇺🇦 Glory to Ukraine!
November 08, 2022, 12:24:47 PM
#25
You can create 100 accounts and you can withdraw from all of them and you can even do that to the same BTC Address which i have done many many times and i have transactions to back up what am saying

No you can't. Having more than one account at Bitsler casino is against their terms of service.  So if you really created multiple accounts, you violated their terms of use and therefore have no case against the casino.

Either way, the only reason i created this topic is to warn other from going into the same loophole as i did with these scammers.

If you knowingly violate the rules or terms of use, it is not a loophole.

what it means is it's their job to prevent the self-excluded player from returning to the casino by disabling his/her account right away either by the IP address or their personal information : EXACTLY like what stake and primedice do!

That's not true. You can exclude yourself from a casino. However, you must still respect the terms and conditions of the establishment. Even if they disabled your IP address, you could still create an account from a different one.
legendary
Activity: 3346
Merit: 3130
November 08, 2022, 10:53:31 AM
#24
If the user has a gambling addiction is not the casinos fault...

This statement is wrong in some way.

There have been so many cases where casinos/websites got sued becuase they did not offer a proper self-exclusion to their customers.

Yes, you can always "claim" the addict can go to another site and gamble, but the duty of responsibility can attract lawsuits against you, if you fail to honor your regulative requirements (assuming you abide by them and that some regulations apply to you via your license / country of jurdisction etc.)

I don't really think bitsler fail on this, because the self-exclusion worked fine, but OP creates new accounts to keep gambling.

Bitsler has that big warning in the footer to help the users with gambling addiction, so, i don't feel the site did something wrong, users must be responsible of their actions.

Think about this, an alcoholic joins to a bar and the blame that the barman makes him drunk... if the man doesn't want to get drunk then why hi join to a bar. We are adults and we must be responsible about our vices.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
November 07, 2022, 11:45:46 PM
#23
if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing
sr. member
Activity: 1877
Merit: 389
November 07, 2022, 11:24:06 PM
#22
If the user has a gambling addiction is not the casinos fault...

This statement is wrong in some way.

There have been so many cases where casinos/websites got sued becuase they did not offer a proper self-exclusion to their customers.

Yes, you can always "claim" the addict can go to another site and gamble, but the duty of responsibility can attract lawsuits against you, if you fail to honor your regulative requirements (assuming you abide by them and that some regulations apply to you via your license / country of jurdisction etc.)


This means that you decide how much money you will enter into their casino platform.

The amount he deposited/played with is irrelevant - the website can lose its license if the user decides to file a lawsuit against the license holder for being negligible. It seems like many users in this forum believe the websites can do and say whatever floats their boat - but honestly, the OP has a very strong case here if he takes it forward (although for $2,500 it might not worth it but the way they replied to him could attract further damages - it's quite serious).

The website Fairlay doesn't even have a self-exclusion policy, it's not regulated or licensed by anywhere and many people use it - this one cannot really be "sued" because you have no contact details for the site, but Bitsler on the other hand is licensed and a lawsuit against its license holder is possible, but probably not for $2,500.
hero member
Activity: 938
Merit: 765
I stand with Palestine.
November 07, 2022, 11:23:30 PM
#21
**This is the email from their support i just recieved after i told them to block my IP otherwise i will report this on bitcointalk :

"Gabriel from Bitsler <[email protected]>"

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."

Really really really bad behavior. It doesn't matter what you have done. If you have done bad activities which is against to their terms and conditions they should block the IP but they didn't do that.

But they should respect the costumers. Like others do.

After reading your story I think they are just want to grab your money. Whenever you make a new account they will do this again and again.

I think you should move on to another casino. Your post will help others. And in my point of view this is a good decision to make a post here. Thanks.
hero member
Activity: 1666
Merit: 453
November 07, 2022, 10:42:38 PM
#20
If I understand correctly your statements against bitsler this gambling platform scammed you of 2500$? is that right? And also agree with your story, in other crypto gambling such as Primedice and others, when you create more than one account, they immediately block it and unlike Bitsler, this is not done, is that right? and now because you can't release your 2500$ balance assets from Bitsler, this is the basis for you to be cheated by them.

Okay, based on my assessment based on your statement, it doesn't seem right to immediately say that Bitsler is to blame for why you lost 2500$, you said that you have a gambling addiction. This means that you decide how much money you will enter into their casino platform. It also appears that you are the one who admits that you created multiple accounts on their platform using only one IP address, but here it seems like you didn't use or apply your common sense first. You may know most of the time and most crypto gambling prohibit dummy accounts.

So in my conclusion bitsler is right and has a reason why they were able to block your account. I hope the next time you play crypto gambling, don't pass on the gambling platform if you have any assets in their casino, because you won't have any problems with a casino if you don't decide to gamble and play there.
sr. member
Activity: 2366
Merit: 448
Enjoy 500% bonus + 70 FS
November 07, 2022, 09:26:54 PM
#19
There are many gamblers who get emotional and annoyed when betting and keep losing which is not really the casino site's fault because they play without being able to control themselves. And when there is a small mistake they get emotional when they complain or communicate and say rude or somewhat disrespectful to the admin or operator and blame the scam site and feel he is the most right, without realizing that small mistakes are normal and can still be handled and no site a 100% perfect web as it is driven by the internet and technology with very few chances of that minor problem to exist.
Gambling addicts must be able to control this because they have provided services for us to have fun which we must respect and also be able to control ourselves, unless there is indeed a fraud or loss due to the act of the site. And with the excuse that they block customers because they are uncomfortable with the user or impatient which I think is reasonable.
sr. member
Activity: 1386
Merit: 451
November 07, 2022, 09:26:10 PM
#18
Hello,

I would like to report a website that is scamming it's users by providing a broken system, the website link is :

https://www.bitsler.com/

There are many many problems example, the admin doesn't respect people, the way he talks like he owns you, for example if you say something he doesn't like he will block you right away or tell you to go and watch netflix and leave bitsler

BUT the main fault is in their "Self-Exclude" feature, when you click it it will block your account but it doesn't block your IP nor your information, meaning even if you "self-exclude" an account you can create another account right away, and you can create tens if not hundreds of Accounts from the same IP address on this website. they don't care about the "self-exclude" which is a big problem because am one of the players that has an addiction and i did self-excluded my account and i created another account after 2 days and played and lost my money (2500$) !

I talked to them about it and they are refusing the ban my IP address because they know that i will come back later and deposit more and lost to them, and this happens with every other player on their scammy site!, then after i started telling the support that i will write about this on bitcointalk he said they will look into it and they will block it in the future and i have been in  contact with them for the past 3 hours and my IP is not blocked yet nor more account!

Now imagine if you have a gambling addiction and you are trying to stop but suddenly you had the urge to do it again, you open the site and simply create 10 more accounts no matter how many times you close the other accounts

And before bitsler fans jump in, i have tried stake, primedice, etc.. all of these sites block the account right away if you have another account related to that IP address

Please take action and warn others about this scammy faulty system.

*PS : i have the chat transcript so if it's necessary then let me know and i will upload it right away.
*In the chat i started saying a lot of bad words to them because they were using my addiction against me, they were refusing to block my account and they were refusing to block my IP address !


**This is the email from their support i just recieved after i told them to block my IP otherwise i will report this on bitcointalk :

"Gabriel from Bitsler <[email protected]>"

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."

Thank you.
I read your whole conversation and can see that you are deceived from here. But your question is that you were cheated by Bitsler and you blame Bitsler entirely for it. My question is you can't blame Bitsler for this. Because you want to leave their site of your own accord. And you might have used some wrong with them that caused you to be kicked out. You can solve your failure. Besides, if Bitsler had turned out to be a scam project, there would have been more complaints from more people.
full member
Activity: 2548
Merit: 217
November 07, 2022, 09:12:25 PM
#17
calling them scam is overstatement mate , and they are blocking your account meaning they comply with their rules , though it wasn't your IP that they are blaming , and if you understand that deeply , creating multiple account after they blocked your previous account will affect your future gaming , if happened to win or need withdrawal  with big amount , surely this will be another question for account creation multiple times.

and Mate, your addiction is your family and your concern , Gambling is a business and they will do everything to earn , good for them that at least they have banned your account when you requested for.
legendary
Activity: 3066
Merit: 1312
November 07, 2022, 09:07:38 PM
#16
Will you still blame them or accuse them as scam if you win decent amount on your comeback with your new account? I highly doubt it, you blame them solely because you lose again on your comeback. Why did not you blame them after you were able to create new account and before you made a new deposit? You realize that you have a gambling problem, you did it right by using the self exclusion feature but you did it wrong because you cant control yourself. I guess you need a professional to help you to stay away from your gambling problem.
hero member
Activity: 2702
Merit: 672
I don't request loans~
November 07, 2022, 08:51:08 PM
#15
Pfft. Op, try reading.

Quote
We will use all reasonable endeavors to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new account or indeed succeed. In addition, we will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed.  
source: https://www.bitsler.com/en/tos

While I do have complaints with the way their admins talk to you, it is a matter of fact that the casino itself has informed you in its ToS about the rules of its self-exclusion policy.  I would say you're in the wrong for blaming them for something they've clearly stated, but I'd say they're also wrong for the way they handled the matter (though I'd like an image instead of a copy-paste just for a more proper proof really). I'd honestly just cut off the internet for now and take a break, get a vacation maybe. If you were ever to get back on gambling, check up on their ToS about their self-exclusion.
hero member
Activity: 1554
Merit: 880
pxzone.online
November 07, 2022, 06:35:48 PM
#14
Details of self-exclude feature in any gambling site can be read on the same page. The self-exclude is for any gambling users who think they are near or completely addictive in gambling and decide to keep away for good or temporarily. If after clicking it then you made another account then request to ban your ip for a reason of multi accounting sounds like stupid, why you create a new account if you self-excluded already.
hero member
Activity: 2632
Merit: 787
Jack of all trades 💯
November 07, 2022, 05:40:12 PM
#13
Better go to church or have proper counseling because this will help you get on on addiction. Stop blaming others since you are the one who take those things on abusive manner and if you cannot take to lose try to discipline yourself stop to gamble since there are more better life outside. If you cannot help yourself maybe talk about what you gone thru to your relatives for sure they will help you to go to proper specialist to assess your situation.
hero member
Activity: 686
Merit: 987
Give all before death
November 07, 2022, 02:47:28 PM
#12
So you blame a website for your addiction? You lost money is what this boils down to, and now you are looking for a way to try and get it back. The casino isn't going to refund you because you're a bad loser. If you legitimately have a problem, seek professional helo and stop blaming others for your faults.
It would be nice you stop using or betting with this gambling company because you don't like their services. There are many other gambling firms that will treat you the way you desire.  Instead of blaming them for your loss or problems just move to another firm. But the truth is that you have not stated any cogent reason why Bitsler is a huge scam because your complains are just personal problems and not the fault of the company. There are only few gambling company that would help you solve problem of gambling addiction because they benefit massive from your problem. Like you have already been advised, seek for help in order to deal with gambling addiction. It is also important to read and understand the terms and conditions of every firm before dealing with them.    
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